Desktop Support Software

Jason D. Billings

***** ******** ** · Elkhart, IN 46517

248-***-**** · *******@*****.***

PROFESSIONAL EXPERIENCE

Elkhart Community Schools – Elkhart, IN 1/2018 – 1 Support Technician

● Installed, configured, monitored, and maintained technology equipment (i.e. workstations, laptops, Macbooks, ipads, etc.) on complex data networks.

● Received requests from user community for service or problem resolution; prioritize requests and resolve or route to appropriate staff for action; maintain user requests in a work order database and track the progress of service and problem resolution; contact users to keep them informed of request status.

● Performed on-site installations, troubleshooting, maintenance, and repair of district technology equipment and systems.

● Facilitate large scale deploy of ipads, teacher laptops and technology.

● Maintain appropriate records and documentation related to district systems, including inventory records.

● Assisted with user training related to district systems. Mariano’s – Chicago, IL 4/2015 – 1/2018

Overnight Baker - Level 3

● Oversee overnight baking operations, quality, and consistency of product

● Provide quality training to new bakers and fryers

● Responsible for daily production of breads, donuts and pastries Quality Systems Group – Highland, MI 8/2000 – 1/2018 Network Administrator/Contractor

● Installation and maintenance of systems software

● Website design and ongoing support, including eCorporateCollege.com, gsg-inc.com, and spectrum-solutions.net

● Point of contact and support for system users

● Installation and security enhancement of wireless software

● Development and installation of e-Learning software for on/off site users Fausone Bohn – Northville, MI 3/2009 – 8/2013

Network Administrator/Consultant

● Installation and maintenance of systems software

● Website design and ongoing support

● Point of contact and support for system users

Spectrum Solutions Group – Milford, MI 3/2004 – 5/2014 Network Administrator

● Installation and maintenance of systems software

● Installation and setup of Server systems

● Wireless configuration and setup

● Website design and ongoing support

● Point of contact and support for system users

Jazz Motorsports LLC – Milford, MI 3/2005 – 1/2008 Owner and Operator

● Ran a brick/mortar and eCommerce Business

● Website design, ongoing support, and maintenance

● Creation of SQL databases

● Handled all customer inquiries and orders, including order processing and shipping logistics

● Supply and Inventory Manager

Sharidionne, Inc.– Southfield, MI 7/1997 – 7/2000

Network Administrator

● Network design/ implementation, and overall installation

● Network security precautions and updating of current and new software/ hardware

● IT Support for network users

● Virus monitoring

● Performance monitoring and fine-tuning

EDUCATION

Oakland Community College

Farmington Hills, MI

Computer Information Systems

New Horizons Learning Center

Livonia, MI

Microsoft Certified Systems Engineer (MCSE) NT 4.0 TECHNOLOGY SUMMARY

Software

WEB DEVELOPMENT (HTML, XML), ADOBE ILLUSTRATOR/PHOTOSHOP, MACROMEDIA FLASH/DREAMWEAVER MX, REDHAT LINUX, WINDOWS 7/8/10, WINDOWS 2003/2012 SERVER, DOS 6.2, MS EXCHANGE SERVER 5.0/5.5/2000/2003/2012, WINS, DNS, TCP/IP, NETBIOS, DHCP, NORTON ANTI-VIRUS, F-PROT, MICROSOFT OFFICE PRODUCTS, GOLDMINE, VERITAS BACKUP EXEC, NTFS FILE SYSTEM, RAID 5 (HARDWARE & SOFTWARE), DUAL BOOT SYSTEMS, FTP SITE, WINDOWS POLICY’S & PROFILES, ACTIVE DIRECTORY, HELPSTAR TICKETING SYSTEM, ZENDESK TICKETING SYSTEM, FILEWAVE, SCCM, JAMF, AND APPLE CONFIGURATOR Hardware

GATEWAY/DELL/HP WORKSTATIONS AND LAPTOPS, CHROMEBOOKS, MICROSOFT SURFACES, COMPAQ/HP SERVERS, HP PRINTERS, HP JET DIRECT PRINT SERVERS, XEROX PRINT CENTERS, BAY HUBS, CISCO\HP SWITCHES, WIRELESS ROUTERS, FLATBED/HANDHELD SCANNERS, CABLE MODEMS, CD WRITERS, DIGITAL CAMERAS, SCSI HARDWARE, CUSTOM BUILT COMPUTERS, MACBOOKS, IPADS, POS MACHINES

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