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Customer Service Store Manager

Boron, CA
February 29, 2020

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Stacey Wiser-Ramirez

***** ****** ** ***** ** ***16


OBJECTIVE: A driven, meticulous team player with strong communication skills and work ethic seeking career broadening opportunities in any needed capacity. STRENGTH & SKILLS

Affable, fervent team player

Driven Problem-Solver

Strong attention to detail, quick learner

Superb organizational and communication skills

Ability to adapt under extreme circumstances

Eager to learn new things

Proficient in Microsoft tools such as Illustrator, InDesign, Photoshop, PowerPoint and Microsoft Word

Knowledge in Excel

Knowledge in Photography


Muroc Unified School District, North Edwards AFB, CA 06/2018-02/2019 Volleyball Coach

Organize and plan all practices and off season workouts. Excellent time management skills allows me to properly schedule all practices, clinics, matches, travel and tournaments working with individual availability of the team’s players. Order necessary equipment and apparel as needed. Hold tryouts, identifying potential in players and forming a volleyball team. Provide guidance to individuals that did not make the team on areas of growth, improvement and development to enhance their skills. Teach techniques and game strategies to players using clear communication to testing their awareness and understanding of the rules. Coordinate campus activities and delegate support staff on specific duties. Supervise player’s activities’ on and off campus while coordinating their academic requirements with their teachers. Analyze, demonstrate, organize and explain basic and advanced skills to players showing patience with each individuals understanding and skill level. Build strong rapport with athletes and assistants before, during and after practices. Accept coaching, constructive criticism and recognition with humility and composure. Muroc Unified School District, North Edwards, CA 02/2006-08/2014 Softball and Volleyball Coach

Organizes and directs individual and small group practice activities/exercises. Assesses player’s skills, monitors players during competition and practice, and keeps track of the athletic performance of students.

Models sports-like behavior and maintains appropriate conduct towards players, officials, and spectators. Attends staff development meetings, clinics and other professional activities to improve coaching performance.

Nettie L Waite Middle School, Norwalk, CA 08/1998-06/2000 Security/Physical education aide

Assisted PE teacher with teaching kids good lifestyle habits. Focused on supporting individual students, the teacher and the class. Team lead for activities, assigned to work with one or more special needs students during their physical education. Provided behavioral support to students whose behavior may be inappropriate or disruptive in the class. Extensive interpersonal skills helped me to ensure sensitive students are not overstimulated and attentive to individuals’ needs to receive clear one-on-one instruction. Assisted with preparation of materials and/or equipment required for lesson plans, ensure clear communication and instruction were provided. As a security individual, provided security for the school district staff, students, buildings and property through patrols of the school building(s), building perimeters, and parking lots to prevent unauthorized visitors, property damage and general security. Maintains liaison with police, fire and other municipal departments to insure maximum use of their services in order to provide adequate security and safety. Uses computer applications or other automated systems such as spreadsheets, word processing, calendar, e-mail and database software in performing work assignments.

Texaco Food Mart, Santa Fe Springs, CA 03/1995-05/1999 Assistant Manager

Maintained store environment to provide quick, convenient and friendly service while maintaining store appearance. Assisted customers with questions regarding location of items using tact and politeness especially when they were in a hurry. Able to present myself in a flexible and adaptable manner with various personality types of customers providing friendly and knowledge assistance. Received complaints from customers when items were not able to be located and handle in a professional and understanding manner. Worked shifts as scheduled and was flexible to work any shift, or any day of the week if necessary. Assisted in the operation of branded food services and other profit centers where applicable. Maintained accurate and timely accounting and recording of store transactions. Accurately checked in merchandise brought by vendors. Was able to complete and transmit all daily and month-end operations documentation. Counted daily receipts and made bank deposits. Developed and maintained a positive, professional culture in the store that promotes teamwork and satisfaction among the employees. During store manager’s absence, assumed role of team lead and scheduled staff to maximize customer service and meet required authorized hours while ensuring morale was kept high and store was properly managed. Macy’s, Cerritos CA 11/1993-10/1994


Timely executed the receiving process, delivering merchandise to the floor for placement, ensuring floor readiness by store opening, keeping the selling floor stocked with merchandise, and organizing the selling floor and stock areas. Retail truck processing, Handling Associates, assist with clearing out fitting rooms, recover the selling floor by folding and rehanging merchandise, and preparing merchandise for shipping to customers. Assisted in price changing execution as well as assist in the preparation of merchandise for shipment to customers. Effectively communicated with peers and management to ensure proper procedures were followed. Greeted customers and assisted them with their shopping needs from the smallest of question to finding specific items not represented on the showroom floor. Able to adapt from the customer with little detail provided to those with very restrictive ideas. Able to show patience with all customers even on the busiest of days. Worked various hours from open to close preparing for the next days’ events. As part of a customer service team, ensured open communication with all team members, listened to suggestions and led discussions on ideas to reach best possible result. Worked effectively to solve problems creatively and tactfully in order to meet sales goals. EDUCATION & TRAINING

Southern New Hampshire University


BA in Graphic Design and Media Arts

Cerritos Junior College, CA


AA in General Studies

Norwalk High School, Norwalk, CA


High School Diploma

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