Customer Service Sales

Maureen M. Hayes email: **********@*****.***

***** **** **** **** **** Phone: 217/851-1517

Butler, IL 62015

Professional Experience

**/** – Present OGR Service Corporation, 9101 Burnett Rd, Suite 120 Austin, TX 78758

Senior Sales Consultant

Initiate telephone contact on a daily basis for the primary purpose of product and service sales.

Maintain continued customer contact and follow up in person, via telephone, mail, e-mail and facsimile.

Assist in hiring and training of new employees.

Write articles for company magazine and bi-monthly catalog, update/rewrite booklets and brochures for selling purposes.

Create promotional materials for company trade journals, direct mail pieces and broadcast faxes.

Make collection calls

Assist with invoicing.

Provided updates on OSHA requirements for the funeral homes

Responsible for contacting suppliers to secure additional product information and samples.

Develop marketing/promotional plans with suppliers of buying group.

Negotiate business agreements.

Maintain administrative reports.

Evaluate and review products and service programs.

Frequent travel key personnel in conference and trade show management.

Assist is all other departments when needed.

2/84 – 5/95 National Council on Compensation Insurance – Springfield, IL

Senior Rater Rating Clerk 1985 -1995

Analyzed, researched and resolved complex rating problems.

Investigated unit statistical records for accuracy and thoroughness.

Answered correspondence from insurance industry utilizing both written and verbal

communication skills.

Assisted Customer Service Department in answering telephone inquires from the insurance industry.

Audited modification worksheets to evaluate for completeness and accuracy.

Examined credit applications to determine qualifications and calculate credit factors.

Trained new and existing employees on new department procedures.

Complied and submitted monthly production reports.

Drafted departmental training manuals.

Researched and requested missing reports from insurance carriers.

Mailroom Clerk 1984 – 1985

Sorted incoming and outgoing mail.

Prepared packages to be shipped.

Operated postage scales, machines and meters.

Assisted other departments when needed.

1988– 1997 Kohl’s Department Store, White Oaks Plaza, Springfield, IL 62704

Display / Sales Clerk / Cashier

Trained new employees on store procedures.

Assisted customers with purchases.

Perform quality control inventory/ set up store displays

Maintained markdown-pricing system.

1/84 -3/84 Aero Services, Springfield, IL

Switchboard Operator / Billing Clerk / Runway Operator

Responsible for multi-line switchboard.

Maintained billing system for aviation services.

Coordinated pilots’ landings for fueling.

Education

1983 Lanphier High School

1983 School of Cosmetology (Capital Area Vocational Center)

Computer Skills

Proficient in majority of Windows-based applications including: (learning more about Windows 10), Microsoft Office 2000, Windows XP and Quickbooks, Custom interface Fox Pro and VAM, plus some Excel.

Other Accomplishments

2016 – Present - CEO Double H Ranch

2011 – 2016 Fundraising Chair for Montgomery County Paws Care

2016 – Present - Rescue Chair for Montgomery County Paws Care

2004 – Present - Funeral Service Credit Union Board of Director, Supervisory Committee Chair

2000 – 2002 President - Raymond Riders Saddle Club

References: Available upon request

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