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Manager Engineer

Riyadh, Saudi Arabia
February 28, 2020

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Shakeel Ahmad

Cell: +966-********* Email:

My Profile

Full of honesty, energy and passion. Have excellent technical skills, communication skills & goal-focused professional experience in Information Technology. I am motivated & enthusiastic by new challenges & tasks & to take an excellent approach to achieve success in the computer industry. Skilled IT Engineer with providing comprehensive network & desktop technical support to client end-users & successful in installing, upgrading, configuring innovative applications on Windows & macOS to optimize workflows

& minimize business interruptions. Seeking to utilize my expertise in IT to take a challenging & high-performance oriented role in the field of Computer Engineering to develop complex project with efficiency & quality. Personal Information

Date of Birth: Feb 14, 1990 – Nationality: Pakistani – Current Location: Riyadh – Driving License: Yes – Iqama: Transferable Languages

English: Fluent – Arabic: Basic – Urdu: Native – Pashto: Native Core Skills

Service Level Management, Quality Management, Team Player, Team Leadership, Inventory Management, Maintenance & Repairs, Customer Service, Applications Support, IT Support, Service Desk, Remote & Onsite Support, ServiceNow, Service Manager & Kayako Incident Management, Windows Server 2016/2019, Active Directory, WDS, Windows7/10, Network Troubleshooting. Professional Experience

1. IT SUPPORT ENGINEER – Oct 28, 2013 » Present (Six Years+) FCC Construction (FAST Metro Riyadh) Riyadh, with System Rapid Payroll Job Responsibilities:

Install, upgrade, support & troubleshoot Windows OS, authorized desktop applications, hardware & peripheral equipment.

Monitor, operate, manage, troubleshoot & restore service to clients, PCs & notebooks with authorized access to the network.

Involved in OS & applications installation, roll-out & ensuring all hardware, OS & applications to operates at its optimum level with latest updates & patches. I.e. Windows 7/10, Microsoft Office 2013/2016, etc.

Managing ServiceNow, Service Manager & Kayako Incident Management tickets, resolving user incidents within SLA timing

& escalating issues to Service Desk.

Remote & Onsite support of OS and hardware up-gradation, configuration, user profile backup & restore.

Updating the user’s inventory, stock details, user documentation, dealing with the vendor regarding stock repairs & ensuring to securely kill the user information on hardware returned.

Windows Server 2012/2016/2019, Active Directory, WDS/Workbench, File sharing, and permission etc.

Hand touch on VMware, ESXi

Latest imaging & cloning methods for OS installation. I.e. WDS, System Image, Ghost Image, etc.

HDD check for error and HDD logical bad sectors scan and repairs etc.

Installed, upgraded, configure & verified hardware & software applications of multinational companies of FAST Consortium.

Managing PO documentation & involving with IT Manager for purchasing relevant IT stuff related to budget & cost.

Best experience in multi-national & multi-language end-user support and network troubleshooting. 2. COMPUTER LAB ASSISTANT – AUG, 2010 » Aug 2012 (Two Years+) GOVERNMENT COMMERCE COLLAGE of MANAGEMENT SCIENCES – Mardan, Pakistan Education

Bachelor of Science (B. Sc): Abdul Wali Khan University, Mardan - Pakistan – Aug, 2009 » Aug, 2011

(Botany, Zoology, Chemistry)

Other Certificates

DIT (Diploma of Information Technology) One Year – BTE Peshawar 2011

MSCA Course – Bay Bay Institute of Information Technology

Computer Vocational Training – TTB Peshawar 2011

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