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Software Support

Location:
San Antonio, TX
Posted:
February 28, 2020

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Resume:

KAYAL HOTHO MANSUR

lake Tahoe San Antonio Tx 646-***-**** adb1ud@r.postjobfree.com

PROFESSIONAL SUMMARY

I have over 6 years of experience working in IT roles including systems Management, enterprise support, software, hardware maintenance .My areas of expertise include:

• System Administrator • Technical support

• Active Directory & Group policy

Management

• Support of Cloud Computing

technologies O365,Azure

• Support windows and MacOS • Procurement IT Infrastructure

• System backup and recovery • Cisco, Sophos

• Pos, InfoGenesis and Micros • Remote Access

• Surveillance and Entry System • IT policy & Procedures

• Customer services • Flexibility and Diversity

EXPERIENCE

Information Technology Asst Manager

Glencore Finance Dubai Limited Dubai, UAE

January 2018 -

December

2018

• Responsible for creating and administering disaster plans that kept the company functioning in the event of a crisis.

• Determine rational and methods for upgrading company network software programs each time an updated as release.

• Produced detailed timeline and implement effect project control for each software release.

• Identify, define and Manage IT plan, budget, operational and strategic planning, including business requirements, project planning, organizing and optimizing the operations, negotiating with vendors and allocation of resources.

• Maintain inventory of all equipment, software and software licenses.

• Troubleshoot all technology issues.

• Established contingency and backup plans to minimize the.

• Identify and escalate situation requiring urgent attention. IT Specialist March 2015 -

Farah Leisure Park Management Dubai, UAE July 2016

• Provided technical assistance and support for incoming quarries and issues related to computers systems, software, and hardware.

• Managed the IT infrastructure as a whole

• Install and troubleshoot applications like Maximo, CRM, OMNI, INFORGENESIS, CRM,EATEC and MAXIMO.

• Ensure the day to day management of IT Operations processes

• Identify, define and Manage IT plan, budget, operational and strategic planning, including business requirements, project planning, organizing and optimizing the operations, negotiating with vendors and allocation of resources

• Responsible for improving internal and outsourced IT service delivery in line with business goals

• Responded to queries either in person or over the phone

• Resolve technical problems with local Area Network (LAN), Wide area network (WAN)another systems

• Identify and escalate situation requiring urgent attention

• Provided helpdesk support and resolve problems to the end user's satisfaction

• Monitored and responded quickly and effectively to requests received through the IT helpdesk

• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority

• Modify configurations, utilities, software default settings, etc. for the local workstation

• Perform timely workstation hardware and software upgrades as required

• Assign users and computers to proper groups in Active Directory

• Manage PC setup and deployment for new employees using standard hardware, images and software

• Maintain inventory of all equipment, software and software licenses

• Install, test and configure new workstations, peripheral equipment and software

• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment

• Document internal procedures

IT Administrator Oct 2013 - Feb 2015

The Lime Tree Cafe & Kitchen Dubai, UAE.

• Developed and implemented the ICT strategy that support business goals

• Enforced the ICT policies, processes and procedure with IT best practices

• Prepare periodic project update and budget estimates

• Established contingency and backup plans to minimize the downtime

• Led the technical team to launch the video surveillance system.

• Troubleshoot all technology issues

• Assists in the planning, design, documentation, and implementation of various systems include desktop PC's, servers, network equipment, and software applications

• Maintain log and/or list of required repairs and maintenance

• Make recommendations about purchase of technology resources

• Provided network access to all staff and students

• Provided network accounts and passwords as required

• Troubleshoot hardware, software and network operating system

• Control the computer systems budgets and expenditures

• Provided direction for all telecommunications and infrastructure services which includes hardware installation, repair, replacement, connection, monitoring, security, backups, and training.

• Assists in the planning, design, documentation, and implementation of various systems to include desktop PC's, servers, network equipment, and software applications

• Assist in the organization and inventory of all hardware and software resources

• Designs, installs, upgrades, configures, and repairs local and wide area network hardware and

• infrastructure.

• Providing IT support to computer users within the office

• First port of call and initial troubleshooting of IT problems and resolving if possible

• Perform on-site and remote technical support.

• Makes recommendations for new equipment and services to purchase and works with various vendors for procurement.

• Develops, maintains, and monitors procedures for all server backups. Information Systems Coordinator Jul 2011 - Jun

Grand Hyatt Dubai Dubai, United Arab Emirates 2013

• Server Administrator – Windows Server 2008 and 2003 server and active Directory domains and configuration DHCP and DNS

• Application knowledge with window server 2003, 2008 and 2012 and VM,VMWare-ESXi

• Closely involved in Department Planning and Strategies

• Organizes IT team building and Development

• Knowledge of two POS Application Micros and InfoGenesis

• Train and support users for the POS system and all other software's.

• Design Implements and maintains data networks, also maintains network security to guard against unauthorized access to programs and data.

• Solve technical or operational problems as reported by the users.

• Recommends future product direction, installs new applications, and distributes software upgrades

• Involved in troubleshooting, performing backups & routine IT audits, solving technical queries & implementing new networks

• Installing local and network printers.

• Created and managed the rights for domain users in all the applications

• Systems Administration, which include Back-up. Active Directory, systems Updates Anti-Virus

• Be updated with all the technical aspects of computer systems in terms of hardware and software

• Configuration and support of: desktops, laptops, printers, smart phones etc.

• Knowledge and support of networks and switching equipment

• Working experience in troubleshooting, remote tools, installation & configuration of operating systems.

• Strong knowledge in various technologies like Citrix and Microsoft

• Co-ordinate all activities, operations and running of Information Technology – whilst actively displaying a proactive and communicative leadership style.

• Ensure quality of data is maintained with all systems including ensuring all systems are properly backed-up as standards require.

• Ensure all security, data-protection and data-privacy requirements are met to the best level possible EDUCATION

Bachelor of IT

Makerere University, Kampala, Uganda

January 2011

Certificate, CCNA Makerere University Location :Kampala December 2006



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