Objective

Motivated, self-reliant professional with extensive administrative experience. Seeking a challenging opportunity where my knowledge and experience will add value to the organization.

Skills Summary

●Complex calendar management

●People Manager

●Customer Service & Support

●Budget management & accounting

●Communications coordinator

●Event Planning & management

●Windows 10/Office 2013 Proficient

●SharePoint Portal management

●Project Management & execution

●General Administrative support

●Problem solving

Professional Experience

Jan 2018 ~ Jul 2018 Kaiser Permanente of Washington Renton, Washington

Quality Assurance Auditor

Auditor – assured accuracy of work production staff

oSubject matter expert in local, state and federal guidelines with regard to processing referrals and authorizations.

oEffectively communicated audit results to upper management to ensure standards are met or exceeded in the areas of service delivery, training and coaching opportunities.

People Manager – Managed a team of 22 member services agents

oResponsible for training and motivating member services team. Also responsible for providing feedback and performance plans for team members not meeting audit standards.

Lead Trainer with expert knowledge of company and departmental policies.

oStrong communicator with the ability to deliver content to any audience

oContinued education to ensure that materials are current and meet company standards

Jan 2013 ~ Jan 2018 Kaiser Permanente of Washington Tukwila, Washington

Technical Support Specialist

Review Services Department training lead. Responsibilities include new hire onboarding and training. Also, responsible for continuing education and training for current employees.

Lead specialist responsible for handling internal and external escalations and appeals from providers.

Subject matter expert with regard to regulatory guidelines.

Implemented and electronic phone call tracking system.

Apr 2012 ~ Jan 2013 Group Health Cooperative Tukwila, Washington

Referral Management Specialist

Process new incoming pre-authorization requests from providers

Take high volume calls from providers for process changes and updates to existing authorizations. Other responsibilities include maintaining accurate records and change management.

Maintained workflow within the Pre-Services department.

Feb 2011 ~ Apr 2012 Group Health Cooperative (contract employee) Kent, Washington

Intake Coordinator

Nov 2003 ~ Sep 2005 Healthcare Management Associates Seattle, Washington

Administrative Assistant

Education

Mar 2015 ~ Current Seattle University Seattle, Washington

Completed coursework towards Bachelors of Science in Business Administration

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