Motivated, self-reliant professional with extensive administrative experience. Seeking a challenging opportunity where my knowledge and experience will add value to the organization.
●Complex calendar management
●Customer Service & Support
●Budget management & accounting
●Event Planning & management
●Windows 10/Office 2013 Proficient
●SharePoint Portal management
●Project Management & execution
●General Administrative support
Jan 2018 ~ Jul 2018 Kaiser Permanente of Washington Renton, Washington
Quality Assurance Auditor
Auditor – assured accuracy of work production staff
oSubject matter expert in local, state and federal guidelines with regard to processing referrals and authorizations.
oEffectively communicated audit results to upper management to ensure standards are met or exceeded in the areas of service delivery, training and coaching opportunities.
People Manager – Managed a team of 22 member services agents
oResponsible for training and motivating member services team. Also responsible for providing feedback and performance plans for team members not meeting audit standards.
Lead Trainer with expert knowledge of company and departmental policies.
oStrong communicator with the ability to deliver content to any audience
oContinued education to ensure that materials are current and meet company standards
Jan 2013 ~ Jan 2018 Kaiser Permanente of Washington Tukwila, Washington
Technical Support Specialist
Review Services Department training lead. Responsibilities include new hire onboarding and training. Also, responsible for continuing education and training for current employees.
Lead specialist responsible for handling internal and external escalations and appeals from providers.
Subject matter expert with regard to regulatory guidelines.
Implemented and electronic phone call tracking system.
Apr 2012 ~ Jan 2013 Group Health Cooperative Tukwila, Washington
Referral Management Specialist
Process new incoming pre-authorization requests from providers
Take high volume calls from providers for process changes and updates to existing authorizations. Other responsibilities include maintaining accurate records and change management.
Maintained workflow within the Pre-Services department.
Feb 2011 ~ Apr 2012 Group Health Cooperative (contract employee) Kent, Washington
Nov 2003 ~ Sep 2005 Healthcare Management Associates Seattle, Washington
Mar 2015 ~ Current Seattle University Seattle, Washington
Completed coursework towards Bachelors of Science in Business Administration