Profile: Professional Banker with over ** years in Retail Banking, highly customer-centric with a passion for serving customers. Competent in Relationship Management and providing personalized financial advice and solutions to create positive customer experience and promote business growth. Seeking a position as Credit Recovery Specialist with Tangerine Bank.
QUALIFICATIONS & SKILLS
Competent in identifying clients’ financial needs & matching the right product to meet their needs
Extremely committed to delivering exceptional client service to ensure satisfaction & loyalty
Communicate and collaborate with teams for referrals
Excellent knowledge of Microsoft office and all related applications
Digitally savvy to work with mobile apps.
Flexible to work varying schedules and meet the bank’s changing needs
Strong interpersonal skills to create rapport, build relationships and resolve customers issues
Award winner for highest mutual fund sales - sold $400,000 in 3 months
Recovered about CAD $3m bad loan for the bank in 12 months
Master of Business and Administration (Finance), IFIC and PFSA certified.
PROFESSIONAL EXPERIENCE
TD Canada Trust, Toronto
Personal Banking Associate 2019- Date
Proactively engage clients uncovering financial needs and providing help and advice
Effectively process all forms of loan facilities and investments as per client’s needs
Build clients confidence on emerging digital banking trends by educating them
Supports frontline staff to resolve critical issues
Provides financial advice to clients based on their needs
Standard Bank Group (Stanbic IBTC Bank Plc., Nigeria) 2005-2018
(A member of Standard Bank group, South Africa, Stanbic IBTC was established in 2007 with Asset base of CAD $7B)
Branch Manager 2010-2018
Successfully managed a branch with over 17,000 client base and 21 team-members
Carefully analyzed customers’ accounts to prevent irregular activities on and mitigate losses
Maintained minimal delinquency ratio on all loans and advances
Sold Mutual Funds and other investment products which increased the profitability of the branch
Carefully analyzed and packaged Commercial, SME and retail customers’ lending requests for approval
Efficiently managed customers’ investments and provided professional financial advice that led to good returns on investment, and helped to develop customers’ trust and loyalty
Developed micro marketing sales plans and consistently achieved and surpassed sales budget which resulted in adequate balance sheet mix for the branch
Mitigated against all credit risks to prevent non-performing loans (NPL),following the bank regulations and procedures.
Optimized and streamlined existing systems, processes and controls for cost-effective service delivery thereby reduced cost by 17% in just 6 months
Built strong relationships with customers through effective relationship management skills
Notable Achievements
Repositioned the branch from a loss to profitability within 12 months which earned me promotion
Increased branch loan portfolio by 50% and deposit portfolio by 35% in just 12 months
Reduced non-performing loans in the branch by over 100% in 24 months
Sales Team Lead (Personal &Business Banking) 2007-2009
Coordinated all sales activities which increased the customer base by 26% in 12 months
Mobilized team to consistently met and surpassed various targets of the branch in Liability, Risk asset and customer acquisition
Accurately processed customers’ transactions including loans, deposit and other investment products
Coached team on business development and client engagement, and grew SME business loan portfolio by 26% within 3 months
Customer Service Consultant 2001-2006
Developed initiatives and creative approaches that enhanced the customer experience and improved NET Promoter’s score for the branch
Proactively engaged customers based on an understanding of their financial needs to retain and deepen relationships
Effectively responded and resolved customers concerns using standard procedures
Carefully maintained customer’s records by updating their account information in the database
Provided financial advisory services on Credit facility, Investment and savings
Notable Achievements
Achieved customer’s loyalty and advocacy through excellent service experience
EDUCATION/TRAINING AND PROFESSIONAL DEVELOPMENT
Personal Financial Services Advice, PFSA, CSI, Toronto, Canada
Investment Funds in Canada IFIC, Toronto, Canada
Financial Services Programme, ACCES Employment in collaboration with Ryerson University, Toronto, Canada
MBA (Finance), The Federal University of Technology, Akure, Nigeria
M. Tech (Food Science and Technology), The Federal University of Technology, Akure, Nigeria
www.linkedin.com/in/popoola-ayobami
adb1th@r.postjobfree.com
Ayobami Solomon Popoola
14, White Avenue, Scarborough, Toronto, ON. M1C 1P2