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Retail Banker, analytical, digitally savy and goal oriented

Toronto, ON, Canada
February 28, 2020

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Profile: Professional Banker with over ** years in Retail Banking, highly customer-centric with a passion for serving customers. Competent in Relationship Management and providing personalized financial advice and solutions to create positive customer experience and promote business growth. Seeking a position as Credit Recovery Specialist with Tangerine Bank.


Competent in identifying clients’ financial needs & matching the right product to meet their needs

Extremely committed to delivering exceptional client service to ensure satisfaction & loyalty

Communicate and collaborate with teams for referrals

Excellent knowledge of Microsoft office and all related applications

Digitally savvy to work with mobile apps.

Flexible to work varying schedules and meet the bank’s changing needs

Strong interpersonal skills to create rapport, build relationships and resolve customers issues

Award winner for highest mutual fund sales - sold $400,000 in 3 months

Recovered about CAD $3m bad loan for the bank in 12 months

Master of Business and Administration (Finance), IFIC and PFSA certified.


TD Canada Trust, Toronto

Personal Banking Associate 2019- Date

Proactively engage clients uncovering financial needs and providing help and advice

Effectively process all forms of loan facilities and investments as per client’s needs

Build clients confidence on emerging digital banking trends by educating them

Supports frontline staff to resolve critical issues

Provides financial advice to clients based on their needs

Standard Bank Group (Stanbic IBTC Bank Plc., Nigeria) 2005-2018

(A member of Standard Bank group, South Africa, Stanbic IBTC was established in 2007 with Asset base of CAD $7B)

Branch Manager 2010-2018

Successfully managed a branch with over 17,000 client base and 21 team-members

Carefully analyzed customers’ accounts to prevent irregular activities on and mitigate losses

Maintained minimal delinquency ratio on all loans and advances

Sold Mutual Funds and other investment products which increased the profitability of the branch

Carefully analyzed and packaged Commercial, SME and retail customers’ lending requests for approval

Efficiently managed customers’ investments and provided professional financial advice that led to good returns on investment, and helped to develop customers’ trust and loyalty

Developed micro marketing sales plans and consistently achieved and surpassed sales budget which resulted in adequate balance sheet mix for the branch

Mitigated against all credit risks to prevent non-performing loans (NPL),following the bank regulations and procedures.

Optimized and streamlined existing systems, processes and controls for cost-effective service delivery thereby reduced cost by 17% in just 6 months

Built strong relationships with customers through effective relationship management skills

Notable Achievements

Repositioned the branch from a loss to profitability within 12 months which earned me promotion

Increased branch loan portfolio by 50% and deposit portfolio by 35% in just 12 months

Reduced non-performing loans in the branch by over 100% in 24 months

Sales Team Lead (Personal &Business Banking) 2007-2009

Coordinated all sales activities which increased the customer base by 26% in 12 months

Mobilized team to consistently met and surpassed various targets of the branch in Liability, Risk asset and customer acquisition

Accurately processed customers’ transactions including loans, deposit and other investment products

Coached team on business development and client engagement, and grew SME business loan portfolio by 26% within 3 months

Customer Service Consultant 2001-2006

Developed initiatives and creative approaches that enhanced the customer experience and improved NET Promoter’s score for the branch

Proactively engaged customers based on an understanding of their financial needs to retain and deepen relationships

Effectively responded and resolved customers concerns using standard procedures

Carefully maintained customer’s records by updating their account information in the database

Provided financial advisory services on Credit facility, Investment and savings

Notable Achievements

Achieved customer’s loyalty and advocacy through excellent service experience


Personal Financial Services Advice, PFSA, CSI, Toronto, Canada

Investment Funds in Canada IFIC, Toronto, Canada

Financial Services Programme, ACCES Employment in collaboration with Ryerson University, Toronto, Canada

MBA (Finance), The Federal University of Technology, Akure, Nigeria

M. Tech (Food Science and Technology), The Federal University of Technology, Akure, Nigeria

Ayobami Solomon Popoola


14, White Avenue, Scarborough, Toronto, ON. M1C 1P2

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