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Sales Customer Service

Location:
Las Vegas, NV
Posted:
February 28, 2020

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Resume:

Mike Grosso

**** ****** ***** **

Las Vegas NV **135

Cell: 702-***-****

adb1tg@r.postjobfree.com

EXPERIENCE:

December 2016 – Present, H&R Block, Las Vegas NV, Seasonal Income Tax Preparer

Prepare federal and state income tax returns for H&R Block customers, explaining various tax laws

to clients, as well. Advise customers on how to maximize their returns for next year.

July 2018 – Present, Realtor, Weichert Realtors Las Vegas.

Sell New Construction Homes and Resales to buyers, and list homes for sale for sellers.

Mentor New Agents, Teaching Them Industry standards, procedures, marketing, and contracts. Market the services of the agency to local and out of state prospects. Provide excellent

Customer service to clients, communicating daily or weekly.

Assist with locating the best financing options for their situation, including VA, FHA,

Conventional, stated income, and hard money loans.

Responsible for drawing up real estate contracts and disclosures for both buyers and sellers.

December 2016 - February 2017 Temporary Sales Assistant, Toll Brothers New Home Site, Summerlin

February 2017 – June 30, 2018, Realtor with HomeSmart Encore Realty, Las Vegas NV

September, 1999 – Present, Residential Real Estate Agent, Keller Williams Realty, Long Beach CA

Have sold and leased multi-millions of dollars in residential real estate, including new home developments, listing properties for sale and lease and selling and leasing properties to buyers throughout southern California. Marketed real estate nationwide to perspective buyers and renters. Top sales person for the company. Also experienced with marketing and listing short sales, Bank REPOS, Probates and Trust Sales. Search multiple sources for clients’ loans, including FHA, conventional, first-time buyer loan programs, etc. Responsible for getting these properties ready for sale, marketed, negotiated and sold. Have sold both re-sales and new homes to buyers. Utilize scripts for sales presentations and cold calling.

Experienced in multiple renovations of properties, including electrical, plumbing, flooring, paint, wood working, roofing, heating and A/C, insulation, landscaping, windows, kitchens, baths, and required municipal permits.

May 1991 – September 2017, Vice President, Corporate Sales & Marketing for southern California area corporate travel companies, Sundance Travel, Travel Store, Corniche Travel and Global Travel. Called on major corporations and won their corporate and meetings and incentives travel accounts, including Aerospace Corporation, Sanwa Bank, L.A. Gear, Skechers Footwear, GTE, Public Storage, USC, Ricoh Electronics, Arrowhead Water, Children’s Hospital, USC Medical Center, City of Hope Med Center, several law firms and many other smaller firms. Wrote formal proposals and did sales presentations to companies, their boards, directors and executives. Top sales person every year. Wrote Proposals for Request for Proposals, did formal presentations to perspective companies, negotiated pricing for company’s services.

Pg. 2, Resume for Mike Grosso

--Increased profitability by proactively identifying new opportunities and delivering innovative solutions that continue to add value and expand the agency’s web of influence.

--Lead sales efforts to deliver multiple revenue streams and further penetrate accounts, with a focus on driving non-transaction, premium revenue. Also focused on selling consulting solutions and client adoption of the agency’s expense management tool, and automated booking program.

--Developed an in-depth understanding of key business drivers, organizational culture and the competitive position of clients in working with and understanding their individual needs, motivations and ‘hot buttons’, in order to develop truly customer focused solutions.

--Created creative pricing strategies, and contributed to ongoing client P&L management.

--Led business planning, quarterly and annual reviews, and business negotiations on re-bids for strategic accounts.

April 1997 – December 2001, President and Owner, Corporate Staffing Services

Recruited sales people, warehouse personnel, travel agents, and IT staff for companies throughout the U.S., and placed them with appropriate companies for their job openings.

Bachelor of Journalism/Advertising, University of Missouri, Columbia, MO

Masters of Public Administration, 33 hrs completed, C.W. Post/Long Island Univ, Greenvale NY



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