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Quality Manager

East Brunswick, NJ
February 28, 2020

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Preeti Sinha

Monmouth Junction, NJ ***** • 732-***-**** •

Quality Assurance Tester

Skilled technical career with 10+ year track record of self-motivated innovation and success

Adept systems testing professional with solid history of effective integration of software quality assurance protocols. Detail-oriented quality control specialist overseeing development, documentation, and maintenance of functional test cases and artifacts. Proficient in establishing testing protocols, environments, data integration, and continuous improvements within teams employing Agile methodologies. Capable leader building partnerships with internal and customer stakeholders interpreting accurate needs ensuring feedback, expectations, and requirements are delivered. Analytical problem solver thriving in fast-paced, collaborative environments employing articulate communication skills solving complex technical challenges and issues.

Test Planning / Test Activity Coordinating / Test Case Development / Project Management / Test Data Preparation

Systems Testing / Quality Control / Troubleshooting / Test Execution / Results Documentation / Requirement Analysis



UNIX, Solaris-10,HP Quality Control, Linux, RedHat, Windows, IBM OS/360, MS-DOS


IBM Rational Functional Tester, Unix Scripts, Microsoft Office Suite, Lotus Notes, BRIO, UVATS, Toad


Oracle SQL, Sybase, DB2


System Tester (4/2009 – 04/2019) AT&T, Middletown, NJ

Technical Scope: HP QC, Mercury Quality Center, Clear Case, Waterfall, Agile/Scrum

Orchestrated equipment and services testing implementing distinct testing protocols, documentation, and implementation delivering quality software enhancements. Oversaw system troubleshooting highlighting in-test and production root cause failures, defect management, and triaging. Executed test plans efficiently performing ad-hoc, sanity, regression, and production acceptance testing. Integrated advanced resolutions and interactions with interfacing systems considering likely technical failures. Performed independent data validation and analysis employing SQL queries testing User Interface features supporting functional and regression testing. Worked independently along with collaborating with internal teams creating vital targeted testing plans from specification documents ensuring internal and external partners’ needs are met.

Key Achievements:

Spearheaded development and implementation of multiple alarm trigger scripts integrating simulators for performance testing.

Initiated regular interfacing applications processes with skilled use of Web Services and SOAP protocols.

Completed projects reducing major expenses and resource expenditures reengineering manual network alarm functions to automated systems thereby increasing efficiency.


Systems Tester IBM Global Services, Middletown, NJ

Technical Scope: UNIX, Oracle, Mercury, ClearQuest, SQL, TOAD, Sablime, FrameMaker

Guided diverse international teams in delivering intricate system testing for end-to-end management system. Innovated unique User Acceptance testing and coordination plans, cases, troubleshooting, and tracking protocols ensuring requirements were implemented. Improved test efficiency through intricate analysis. Oversaw testing reviews, inspections, test execution procedures, code problem isolation, function and regression testing methods. Collaborated with internal stakeholders resolving and reporting testing problems, postproduction issues, and validation schemes and outcomes.

Key Achievements:

Managed creating, recording, production, tracking, and validation testing of IBM’s prominent Test Management Tool.

Crafted and incorporated process and pivot table estimates, actuals, funding, workflow, and product tracking tool training to over 1000 employees.

Awarded Service Excellence Awards for top project testing and performance.

Executed front-end (GUI) testing for ATTs prominent retail ordering system.


Master of Arts in Economics, Patna University, India

Bachelor of Arts in Computer Science, Rutgers University, New Brunswick, NJ

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