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Customer Service Inside Sales

Edmonton, AB, Canada
February 28, 2020

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Rod Skidnook

********B Avenue, Edmonton, Alberta 780-***-**** (h) 780-***-**** (c)


I would like to apply for employment with this company. I was last employed at the Wood & Energy store as a customer service/inside sales/literature coordinator. I have a strong customer service & repair back ground.


Alberta Career Computer Center, Edmonton, Alberta – 2003 – 2004

Systems Support Technology Program – MCSE Certification

A+ Certification

N+ Certification

Microsoft Certifications

- MCP - Microsoft Windows XP Professional

- MCSA – Microsoft Server 2003

- MCSE – Microsoft Server 2003(one exam to complete)

Northern Alberta Institute of Technology, Edmonton, Alberta - 1995

Marketing Certificate

Alberta College, Edmonton, Alberta – 1979

R.I.A. Management Accounting Certificate

Rod Skidnook Page 2

Jasper Place Composite High School, Edmonton, Alberta - 1978

- High School Diploma


April 27th 2017 – Present – Retired – Family Commitments

May 17th 2012 – April 27th 2017 Wood & Energy Store

Customer Service – Inside Sales

Literature Coordinator

September 2011 – February 2012 Emergitel

On Site Digital Cable Installer

Install Digital cable boxes

Removal of Filters and or Services

April 2010 – August 2011 Tech Pro Solutions

On Site Computer Repair Technician

Repair Clients computers ranging in problems to do with software & hardware

Resale to Clients hardware and software solutions

Aug 2005 – April 2009 Best Buy

Computer Technician/Supervisor since September 2006

-Set up of new computers

- Repair, restoring, upgrading computers with varying

operating systems & hardware configurations

- Parts ordering, billing, shipping & receiving computers

from suppliers

- Handling customer issues from checking in for repairs,

recommendations of software/hardware, complaints, &

training & explanation on computer use

Nov 2004 – July 2005 Telus

Help Desk Residential & ADSL

- Residential phone repair help desk

- ADSL support desk

Aug – Sept 2004 Newman Theological College, Edmonton, Alberta

IT Assistant

- Maintained, upgraded, repaired workstation computers

running Windows 95, 98, ME & 2000 operating


- Administered Windows 2000 Server

1997 - 2003 Graphic Resources/Cascades Resources, Edmonton, Alberta

Customer Services/Inside Sales/Outside Sales/Merchandiser

Maintained daily telephone contact with customers

Made field visits and discussed customers’ problems

Researched problem areas and followed through with

satisfactory resolutions

Developed strong pattern of repeat sales and client loyalty

Provided accurate and honest product information

Researched products available, consistent with client’s

budget and priorities

1985-1997 Unisource Canada, Edmonton, Alberta

Customer Service/Inside Sales/Merchandiser/Warehouse

Handled all aspects of order taking and order processing

Serviced client accounts, resolved problems, processed orders

Delivered high quality service to customers

Assured that products were priced, positioned in proper location, and that adequate stock was on hand


Leon Prevost

Energy Saving Products Ltd.

12615 – 124 Street

Edmonton, AB T5L 0N8

Ph: 780-***-**** C: 780-***-****

Bonnie Myer

Cardinal Health

11620 – 181 St NW

Edmonton, AB T5S 1M6

Ph: 780-***-****

Marjan Gjini

Gjini’s Landscape Construction

15925 – 110 B Ave. NW

Edmonton, AB T5P 1J5

C: 780-***-****

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