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Employee Relations Customer Service

Dayton, OH
February 28, 2020

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*** ****** *** **** ********* Oh. ***49

Cell: 1-937-***-****


Care coordinator with 2 years background in employee management, hiring,scheduling, training and benefits. Highly detail-oriented and organized.Extensive experience delivering innovative solutions at the local and regional level very in tune with employee and client relations.


Employee relations

Hiring and retention

Personal record maintenance

Independent worker

Attention to detail

Exceptional interpersonal skills


Microsoft Applications

Exceptionally organized

Relationship building skills

Family oriented

ABS/Brightstar Portal

Point click care


Promoted to Care coordinator after three months of employment at BrightstarCare Orlando always push to be above what the expectations of

the job may be. Saved company money on consistent basis by working with clients and workers to uphold higher standards.Awarded the Army Achievement Medal in 2006.Selected from more than 20 senior Non-Commissioned Officers to serve as Platoon Sergeant.


Dayton physicaians

Dayton Ohio

Chemo Scheduler


Schedule for AMC and MVHS locations busy fast paced environments .One on one pt interaction, Organized,and knowledge on Chemo based treatments.

Brightstar Care

Dayton OH/Orlando Fl

Direct Care Specialist/Float Aide/Care Coordinator 10/2017 to 10/2019

On call 24/7 due to being the only DCS. in office travel from client to client maintain personal care, being timely and punctual . assist the nurse in charge with client discharge and or transfers. Also participated in the coordination of home health services and reporting the needs for OT,PT to the DON while in office work on eliminating the deactivation list, do follow up calls for client and worker related concerns in and out of the office. Also went in to do the start up of care in unskilled homes. Payroll and HR duties also covered by me in the office.

Private Duty STNA

Dayton OH

STNA/Private duty 8/2015 to 10/2017

Took care of clients needs started with moderate care and moved on to 24 hour care in the home of the client. Transportation in the handicap accessible vehicle, also in charge of scheduling there apt to therapy at neuro center and dr apt.


Dayton, OH

service manager/ Pharmacy tech 1/2014 to 11/2016

Ran the weekly payroll process.Facilitated monthly meetings to develop strategies that would positively influence workplace relationships. (friendly meetings).Maintained friendly and professional customer interactions. Trained all new staff coming out on the front end of the store. Also had to hire and fire for the sales department. Entered new patient profiles and prescriptions into medication input software system. Communicated directly with doctors' offices via telephone, fax and email. Provided friendly customer service at prescription drop-off and pick-up counters. Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists. Routinely operated the computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system. Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.


63 B Light wheel mechanic 11/2004 to 03/2010

Logged and filed classified documents. Maintained complete accountability during redeployment of all sensitive items and communication equipment. Followed checklists to verify that all important parts were examined. Organized work records and filed reports. Ordered accurate amounts of parts and supplies to maintain necessary inventory. Worked on a variety of vehicles.

Independence University

Medical management-currently attending online



Lake city high school, lake city, mi

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