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Customer Service Social Media

Location:
Old Toronto, ON, M4X 1J9, Canada
Salary:
14
Posted:
February 28, 2020

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Resume:

Nikita Zarine Bhat

647-***-**** adb1si@r.postjobfree.com

HIGHLIGHTS

Ability to effectively manage multiple projects that run simultaneously with

rolling schedules

Fundamentals of software’s such as InDesign, Photoshop and Illustrator

Excellent in building customer relationship

Understanding the client's business and needs

Perform well even under pressure

Result oriented and a strong communication skills

CAREER OBJECTIVE

To work with a reputed organization, to succeed in an environment of growth and excellence. In search of a job which provides me with job satisfaction and self-development as well as help me achieve personal and organizational goals.

WORK EXPERIENCE

American Eagle Outfitters, Aerie Toronto, Canada

Warehouse Associate 27 October 2019-Till date

Organizing stocks and maintaining inventory

Inspecting products for defects and damages

Examine ingoing and outgoing shipments

Receive, unload and place incoming inventory items appropriately

Organize warehouse space

Providing customer service

Working on the sales floor as well as managing the fitting room

Restocking and replenishing the stock on the floor

Chaos Global Delhi, India

Account Executive/Strategy July 2017 to July 2019

Handling operations for a global financial institution based in Dubai

Developing communication strategy for the same institution; digital communication (emailers, advertisements, forms, screen adapts) print communication (flyers, posters, brochures, advertisements, notices, forms etc), campaigns, outdoor advertisements, designing newsletter (monthly as well as quarterly) event branding, branch branding (internal as well as external spaces), office branding

Maintaining constant contact with key clients to develop service offerings is one of the major roles being performed

Understanding brand behaviour and changes brought about; building up guidelines basis which propels the brand going forward

Co-ordination with the team to understand a project that is customer oriented; what are the limitations that need to be overcome, what communication / visual styles can be adopted and how communication can roll out in the existing market

Developing documents, schedules and instructions for the creative team; upon receiving the brief from the client the basic breakdown of what needs to be delivered and in which format

Toni & Guy Kolkata, India

Front Desk/Administrative Assistant April 2017 to June 2017

Provide an elevated customer experience to clientele by greeting customers, answering questions about services and scheduling appointments based on availability.

Assist in management of business operations by maintaining records and files, performing payroll actions, preparing cost and inventory reports, and ordering supplies.

Scheduling appointments over the phone and also make bookings for clients.

In charge of opening/closing shop and cash register while managing all employee's daily activities.

Oversee and update company's social media outlets including Facebook, Twitter, and e-mails.

Tommy Hilfiger Kolkata, India

Sales Consultant/Customer Service Representative December2016 to March 2017

Consistently a top 3 performer on quota in a sales force of 15 and ranked #1 as of February 2017.

Build rapport and utilize customer experience worksheets to find out more about customers.

Consistently exceeded sales goals by 140% by leveraging strong customer service and relationship marketing skills. (Average daily sales goal $1000).

Resolved customer problems while maintaining a positive and professional attitude to ensure customer retention and increase the rate of win-back customers.

EDUCATION

Humber College Toronto, Canada

Post Graduate Certificate in Advertising – Media Management August 2019 to Present

WBUT University Kolkata, India

Bachelors in Media Science (Honours) July 2014 to June 2017



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