Kim Merrill

**** **** **** *, ********, WI *****

Cell 906-***-**** Email adb1sf@r.postjobfree.com

February 28, 2020

Dear Hiring Manager,

“It is a pleasure and a privilege to work with Kim who I admire for her strong work ethic, integrity, customer service, dedication and expertise in team development and operational oversight of the clinics”, Peggy Freeman, Chief Physician Services Officer of Dickinson County Healthcare System (DCHS). Hard work with integrity, as described on a recent evaluation by my supervisor at DCHS, is how I strive to be in my daily responsibilities.

My education and work experience has prepared me with the skills and temperament to lead diverse operations and personnel to provide the best patient experience while managing and executing strategies to achieve organizational objectives and growth. I am confident that my strong leadership and financial and project management skills will produce top results for Atrium Health as your Director of Sanger Heart and Vascular Ambulatory Clinics. Real work successes include:

Managed the day-to-day operations for 21 hospital owned clinics (family practice & specialty) with more than 100 providers and staff personnel. Ensured compliance with Joint Commission on Accreditation of Healthcare Organizations (JCAHO), Rural Health Clinic (RHC) and Patient Home Medical Center (PCMH) and maintained high quality improvement standards of the department and hospital. Prepared annual capital, operating and staffing budgets for the clinics and managing department. Conducted advanced practitioner contract negotiations and participated in bargaining unit and physician contract negotiations.

Developed essential relationships with the physicians to review individual productivity, clinic financials and addressed clinic operational opportunities and barriers to meet clinic objectives. Collaborated with other departmental managers and staff to develop and implement process improvement initiatives, which focused on the overall patient experience while tracking and maintaining high patient care quality scores.

Managed projects for the concept, construction, and opening of new clinics and new services focusing on the practice facility, staffing, medical equipment and licensure. Aligned clinic strategies to increase contribution margins for the hospital’s financial standing, vision and objectives.

Coached and mentored supervisory and clinical staff ensuring they had the appropriate resources and support to be successful. Provided performance goals and autonomy along with strategic training opportunities that strengthened their skills that provided purpose, ownership and advancement, while meeting the goals and objectives of the organization. I am certain that I will exceed your expectations and look forward to being a productive member of your team. If you have any questions or would like to arrange an interview, please contact me at the above phone number or e-mail address. In closing, I look forward to meeting with you in the near future. Sincerely,

Kim Merrill