EDUCATION

Tompkins Cortland Community College

**/**** – 08/2016

A.A.S. Hotel & Restaurant Management

GPA 3.681

WORK EXPERIENCE

Adecco Staffing for Acco Brands Data Steward

*/*/****-******* ****orary Assignment

Maintain Oracle database and update item master database. Enter all item information and ensure all information on items are correct and complete in ERP. Coordinate with other departments like Customer Service, Project Managers and engineers, Trade Compliance, and others to ensure the products are seamlessly delivered and processed to customers. Power use of Microsoft Excel to upload and audit large amounts of data. Subway Development of CNY Business Consultant

03/2017–05/2019

Built franchisee profitability and sales, while enhancing store operations is my sole goal and function in this role. Through effective leadership, I mentored franchise owners, managers, and team members to perform towards company initiatives and goals. ACHIEVEMENTS

Data Analyst: Prepare tableau dashboards for development team to use on the field to maximize time spent with franchisees and their teams to increase profitability and sales. This also improved the quality of each visit the field consultants had to the stores by simplifying the bigger picture with data and placing all databases into 1 touch point for them. This would show key performance indicators (KPI) with customizable filters and development office tools.

LSM Captain: Champion the process for territory in applying for advertising money aid from the development office and Franchise World Headquarters (FWH). Coordinate with team members for content and prepare the monthly Central New York territory newsletter for all franchise owners and managers to stay up to date on what is most relevant to their business. These feature clickable content to resources, as well as consistently communicates most improved in specific areas to give praise. Partnership with Development Agent for Subway Development of CNY and Coca Cola to provide a store incentive program for shops that have increased drink units 15%, 20%, and 25% from last year drink units. This should increase brand and franchisee profitability, while making it fun for team members in the shops.

Ricoh USA, Inc. Commercial Account Executive

10/2016–03/2017

This was a sales role, with primary focus in acquiring new clients and upgrading current ones. Specialized in production print, managed services, document printing and imaging equipment, customized workflow solutions, and had specialized solutions targets for healthcare, legal, education, and other industries. I had the opportunity to cold call businesses offering these solutions, perform regular quarterly account reviews, initiate contract terms and negotiation, and prepare and present proposals to C-Level staff in much of the Central New York area with 8 counties as my territory. ASC OF SUNY CORTLAND Dining Services Supervisor

01/2014–10/2016

In charge of on-boarding, interviewing, training, and counseling of student employees and union staff. Regular inventory for food ordering, managing food cost and labor. Develop new projects that involve increasing efficiency and increase revenues. Maintaining business relationships with current vendors and prospective business partners. Approval of payroll and time keeping of staff.

ACHIEVEMENTS: Employee Awards Committee: founded the committee of union team members from each unit as well as Dining Services Director and myself to plan the year end employee dinner to help promote union-nonunion collaboration. Knife/Cut Safety Training: with collaboration of the Quality Training and Improvement Coordinator as part of my internship, provided basic hands-on knife skills and cut safety training to ALL full-time employees to increase awareness of knife and cutting hazards.

INTERNSHIP: Interned as well to learn marketing, residential, retail, and catering dining facilities. I learned basics of photographing and editing products to list on the store pages as well as menu content update onto the display monitors in facilities across campus. Learned the basics of inventory management and inputting recipes onto ChefTec system and placing orders. I also learned the basics of preparing for catering functions, including setup design, ordering to prepare for events for food, beverages and linens, staffing, and staging. During that time, I also was able to provide assistance in food production and total execution of events. MICHAEL TWINING

25 Roosevelt Avenue

Binghamton, NY 13901

PROFILE

Meaningful and purposeful work is

what I look forward to in my career.

Being able to be part of change and

making a better community is my

passion.

Any company where I can use my

strengths in my experience and align

with my passion is what I am seeking.

CONTACT

PHONE:

607-***-****

WEBSITE:

https://www.linkedin.com/in/michael-

twining/

EMAIL:

adb1s6@r.postjobfree.com

HOBBIES

Fundraising for nonprofits

Playing piano

Travelling

Subway Store Manager

09/2010–01/2014

Hire, train, and retain high performing team members. Maintaining labor and food budgets. Identifying and implementing any market area opportunities to drives sales and traffic. Maintain company standards myself and through my team. Burlington Stores, Inc. Customer Service Manager

08/2007-09/2010

Performing all duties of Store Manager as the alternate Manager on Duty when Store Manager was off. This included managing operational teams from pricing team, register and customer service desk, and receiving department, to implementing planogram changes to other departments in the store. Interviewing, hiring, and termination as necessary. Regional resource for our CRM survey response, holding monthly conference calls to drive performance in guest touchpoints.

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