Sales Manager

Miriam O. Marks, M.B.A.

Keene, NH ***** 404-***-****

***************@*****.*** www.linkedin.com/in/miriamomarksmba

Operations Director

15+ years’ success managing inventory and merchandising operations for high profile companies

Experienced professional with expertise in all areas of merchandising, communications, inventory management, personnel training, and operations within domestic and international operating companies. Skilled in identifying key performance management initiatives with the focus of improving supply chain coordination to ensure operational success. Demonstrated proficiency in training and leading teams to successfully execute tasks and implement complex inventory strategies, improving performance, and achieving quality customer service.

Highlights of Expertise

●Strategic Business Planning

●Microsoft SharePoint WorkFlow

●Cash Flow Optimization

●Recruiting and Staffing Initiatives

●Contract Development / Negotiations

●Merchandising/Supply Chain

●Budget Administration / Management

●Organizational Leadership

●Process Redesign / Change Management

●Staff Development Programs

●Inventory Coordination

●Power BI Reporting Dashboards

Career Experience

Markem-Imaje, Keene, NH 2018 to Present

3PL WAREHOUSE SUPERVISOR (2019 to Present)

Manager of two 3PL warehouses with existing contractual agreements, multiple ERP systems, various electronic data interfaces and different product portfolios, one hazardous warehouse and one dry non-hazardous warehouse.

Transition, launch, train and implement corporate procedures for the hazardous goods portfolio from one 3PL to a new 3PL warehouse, originally was only one 3PL warehouse.

Coordinated supply chain distribution, customer orders and replenishment during relocation of 800 products within the distribution center and launch of new hazardous facility.

Implemented lean 3PL Customer Down/Expedite Microsoft SharePoint WorkFlow and visibility tool resulting in $35K annual productivity savings.

Reduced customer backlog by $3M annually using process improvements, Microsoft SharePoint WorkFlow, documenting processes and creating training on corporate procedures.

Create 3PL manual for future SAP transaction and process training of internal employees and for potentially new 3PL warehouse launch for future growth.

WAREHOUSE SUPERVISOR (2018 to 2019)

Manager of all shipping/receiving functions within 3 different warehouse docks, globally distributing within the North American Supply Chain network within the organization. Lead team of 12 Warehouse Operators and 10 Material Handlers to package freshly produced printing machines/parts to a cross-trained, lean and successful operational team that supports production.

Managed two dry docks and one hazardous dock at approximately $2.5B annual sales, reducing overall downtime and cost savings of $150K annually.

Improved warehouse layout by reducing warehouse footprint by 1200 square feet by reducing dynamic locations.

Removed time wasted on excess steps to process a customer order to improve just in time performance by adding additional shipping station(s).

Decreased customer order backlog and increased throughput of shipments through a cross-training and an employee development training scheduling grid.

Created then maintained daily reporting of KPIs by creating a Microsoft Power BI KPI Dashboard for customer claims, inventory accuracy, on-time delivery and pareto of operational concerns.

Floor & Décor, Atlanta, GA

SENIOR INVENTORY ANALYST (2016 to 2018)

Hold responsibility for managing all inventory purchasing, and product pricing negotiations for multiple retail store locations. Lead teams of Inventory Analysts to secure the necessary products to supply distribution centers, maintaining low costs and ensuring operational success.

Initiate contract and purchasing negotiations for over 25,000 products within four distribution centers.

Manage four Tile sub-categories with a demonstrated total quarterly retail sales of $129.1M, achieving an increase in inventory turns by 1 turn per category.

Direct teams to successfully manage inventory requests from various retail store locations, resulting in a savings of $60K through effective management of delivery schedules, ensuring customer satisfaction.

Establish supply and demand forecasting planning of products for store locations based upon accurate financial and sales analysis utilizing Microsoft Excel reports generated from JDA E3.

FOCUS Brands, Sandy Springs, GA

LOGISTICS MANAGER, GLOBAL CHANNELS (2015 to 2016)

Directed teams throughout North America, managing the coordination of order to cash freight totaling $20M in annual sales. Ensured timely and accurate deliveries, utilizing sound business acumen in facilitating strategic planning throughout a supply chain distribution network to provide high quality client services.

Established an annual $500K freight spending objective achieving a gross margin savings of $200K per quarter.

Supervised teams, managing operational schedules in alignment with customer demands while maintaining at least 15 days of on hand inventory throughout three different warehouses.

Effectively managed customer retail dates, delivering new product packaging resulting in a notable $2.5M savings.

Reduced order to cash lead time for multiple North American exports from 21 days to 5 days through careful review of business forecasting of supply and demand, analyzing past data to ensure future cost savings and timely deliveries.

Drove customer communications throughout organizational levels, facilitating innovative supply strategies to ensure customer satisfaction.

Successfully minimized aged inventory with the development of creative tracking utilized to reduce financial costs for inventory.

Improved shipping processes, streamlining procedures, and introducing efficiencies to introduce new product launch availability for a diverse range of clientele.

CSM Bakery Solutions, LLC., Tucker, GA 2006 to 2015

IMPORT/EXPORT MANAGER (2013 to 2015)

Negotiated contracts for annual import/export freight spending, maximizing global shipping strategies to secure long-term partnerships while facilitating new customer relationships in ensuring supply chain and inventory deliveries. Developed creative product shipping ideas, capitalizing on an international market to ensure company expansion and delivery of products to new markets.

Executed leadership throughout import and export processes within North America resulting in an annual order to cash process totaling $45M in 2014.

Trained and coordinated teams to provide quality services and shipping, ensuring efficient domestic and global product transportation.

Improved ocean container export shipping by $15,000 per individual orders.

Effectively increased the annual cash conversion by $200K utilizing Lean Management within the export order to cash processes.

Designed key performance indicators, implemented throughout North American transportation procedures resulting in an increased delivery performance of 35% within 6 months.

Recognized as Employee of the Month for successful export and import Kaizen.

EXPORT SALES COORDINATOR (2010 to 2013)

Coordinated product development and transportation procedures, leading international customer shipping orders in addition to leading cross functional teams within Marketing, R&D, C&D, Pricing, and Customer Service to successfully grow sales and direct domestic and international deliveries. Successfully directed all regional product sales and import regulations outside the United States.

Facilitated accurate sales analysis in determination of profit for price negotiations achieving increased global awareness in addition to capturing up to 20% margin.

Created and implemented new product development ideas for Vice President approval while developing teams to maximize inventory development strategies with the focus of ensuring customer merchandising plans.

Executed leadership in managing over $28M annual export sales for international customers.

Increased sales by $600K in the Middle East Region in 2011, in addition to successfully increasing sales by $8M in 2012 throughout the Canadian Region.

Expanded product portfolios into South Korea, Australia, Israel, Hong Kong, Japan, Syria, Lebanon, Russia, Canada, Latin America, and Mexico, increasing internal revenue and profit growth.

PRODUCTION SCHEDULER (2008 to 2010)

Tasked with fulfilling national customer orders for bakery items. Provided effective problem resolution for sales issues, managing production schedules to achieve a fill rate goal of 95%. Drove communications throughout organizational levels to set weekly forecasting production schedules in addition to reviewing sales history and customer orders to increase profits through future promotions and inventory sales.

Effectively increased production efficiencies to a notable $1.6M profit through maximization of product development planning.

Designed and implemented an effective ERP system for software SAP system in production in 2009.

Maintained a 98% customer order annual fill rate to achieve 5 days of on hand stock for customers resulting in an increased movement of inventory between distribution centers and retail locations.

Served to train management staff on ERP, MRP, and DRP functions, providing knowledge on how to utilize goods inventory and purchase raw materials.

Additional Experience

Executive Supply Chain Business Consultant (2016 to Present) Boatner Industries

Inventory Control Manager (2007 to 2008) CSM Bakery Solutions, LLC

Warehouse Supervisor (2006 to 2007) CSM Bakery Solutions, LLC

Warehouse Supervisor (2005 to 2006) Kroger-Atlas Cold Storage

Education & Credentials

Master of Business Administration, Global Management

University of Phoenix, Phoenix, AZ

Bachelor of Business Administration

Georgia State University, Atlanta, GA

Professional Development

●NHMEP Certified Lean Trainer, 2018

●Certified Hazardous Export/Import, 2018

●OPEX Kaizen Lean Leader Management, 2014

●Six Sigma Green Belt, 2013

●Certificate, Project Management, 2012

●Certificate, Situational Leadership, 2011

●Certificate, Tariff Code Classification, 2010

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