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Customer Service Human Resource

Bethlehem, PA
February 28, 2020

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Marielle Odom Allentown, PA



To secure a Human Resource position within a well-established organization as a young administrative professional, utilizing my strong interpersonal and organizational skills Education

Desales University – Center Valley, PA Expected May 2021 Bachelor of Arts – Human Resource Management

Northampton Community College – Bethlehem, PA December 2018 Associate of Arts– Business Administration


QuickBooks, Pricing Master, Microsoft Office Suite, Microsoft Outlook, SharePoint, Highly motivated professional with extensive customer service experience; eager to learn Resourceful team player who excels at building trusting relationships with customers and colleagues Efficient and detail oriented with exceptional communication and time management skills Relevant Human Resources Coursework- Desales University Organizational Behavior December 2019

Employment Law March 2019

Strategic Compensation & Benefits March 2019

Work Experience

The Bottom Line Accounting and Tax Services – Allentown, PA September 2019-Present Accounting Clerk

•! Inputs, itemizes, and disburses remittance of all bills in QuickBooks for 50 stores

•! Records payroll expenses, insurance, and fees via QuickBooks

•! Creates formulated spreadsheets in Excel for daily utilization

•! Utilize Jetpay for the completion of child support and unemployment information requests CVS Health – Fogelsville, PA October 2018 –September 2019 Billing Support Specialist

•! Utilized Pricing Master software and Microsoft Excel to execute daily objectives

•! Oversaw the internal education tracker; distributing billing for nurse education courses

•! Audited patient files for credit adjustments and generated billing to facilities and individual clients

•! Monitored patient files, researched inquiries, and verified revisions

•! Addressed client inquires and resolved issues that arose in a timely and calm manner PJ Whelihans – Bethlehem, PA May 2015-October 2018 Server

•! Exceled as a team member in a fast-paced environment; multitasking to assist others

•! Established repeat clientele with month over month growth

•! Listened intently to customers’ concerns; professionally rectifying any negative experiences Copper Canyon Grill – Gaithersburg, MD May 2013- April 2015 Shift Leader

•! Promoted to a shift leader position within the first three months due to efficient and reliable performance

•! Administered training to new team members; teaching company policy and implementing best practices

•! Planned and facilitated marketing events; working closely with management

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