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Customer Service English

Giza, Giza Governorate, Egypt
February 28, 2020

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Marwa Mahmoud Khairy

Nationality: Canadian-Egyptian

Address: Reem Residence 6th October, Egypt.

Cell-phone: 010********

E-mail address:


**** ******* ** ***lish language, faculty of Arts, English department, Cairo University.

Professional experience

2011-Current “Pakistan International School” Cairo, Egypt.

Head of English Section Department. British curriculum.

Main Tasks:

Implementation of the curriculum.

Monitoring achievement of students and effectiveness of teachers.

Ensuring fair and effective assessment procedures.

Ensuring continued innovation in the teaching of English.

Providing opportunities for enrichment for gifted students.

Encouraging the use of technology in all appropriate areas of English learning.

Organizing curricular and co-curricular activities and events.

Actively working with class teachers in planning a pathway for the professional learning needs of the school.

Creating regular opportunities for teachers to share, reflect and improve on classroom practice.

Holding regular school meetings with English teachers.

Ensuring assessment and feedback strategies are of the highest standards and have a direct impact on improving the quality of teaching and learning.

Recruiting, training, and supporting teachers.

Supporting teachers in the timely and effective reporting of information to parents.

Developing the English subject to be an example of excellence to others within and beyond the school.

Ensuring all staff live up to the expectations of the school and maintain the highest professional standards.

As a member of the team of Curriculum Leaders, playing a major role in ensuring the development of teaching and learning policies.

March 2009-2011 ''CTC academy'' Cairo, Egypt.

As the director of studies in the 3 branches (Dokki-Maadi-Roxy).

Main tasks:

Ensuring education quality

Teacher’s training and development

Distribution of the syllabus

Distribution of courses

Teacher’s recruitment

Teacher’s evaluation

Monthly reports

As an English instructor of the advanced courses (TEFL-TOEFL-IELTS).

2006-2008 ''CTC academy'' Cairo, Egypt. As an English instructor.

2004 -2006 ''Gulf Institution for training and education '', Riyadh, Saudi Arabia. As an English instructor.

2002-2004 ''Al-Rowad international school'', Riyadh, Saudi Arabia. As an English instructor.

1990-2002 ''Al-Manarat international school” Riyadh, Saudi Arabia. As an English instructor.

General skills:

Leadership qualities

Business studies

Excellent customer service

Languages skills: English, Arabic and French; excellent working knowledge.

Computer skills: Office applications (Word, PowerPoint, Excel)

Training courses:

Leadership qualities

Business studies

Excellent customer service

Training of teachers (TOT)

CambridgeTEFL diploma

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