Paulo R. Ferreira

Professional summary:

** ***** ** ********** ** IT area. 11 years acting like help desk, team manager and server’s infrastructure/architecture analyst level 2 and 3. Focused on results to deliver service respecting the SLA and quality agreements, customer care and proficiency to solve and predict/correct recurrent situations.

Acting as a member of critical teams oriented to solve issues related directly with the business continuity where affect the company productivity in large scale.

9 years acting as an IT coordinator, IT manager, IT project manager handling multiples, complex and high budget projects driving the teams to focus and reach company goals and objectives using IT as a tool to improve productivity, facilitating process and procedures respecting IT governance.

Responsible to manage, review IT standards, and create new technology standards, governance and documentation. Experience with risk management, change risk management.

Driven by results, always looking to improve and deliver the best service/management to the company, facilitating the process between human/technology as a tool to reach company goals.

Self-starter, highly adaptable, willing to learn new technologies in a fast pace, ability to work with narrow time frames, pressure, critical decisions, strategy, problem solving skills, ability to manage odd and uncomfortable situations, conflict mediator.

Management Skills

IT Area Management

Detailed planning of the area, including staff, internal budget, area improvement and maintenance.

Responsible to review, create and approve client’s contracts, third party contracts services and acquisitions.

Responsible to reach company defined goals at global levels for my location respecting the IT global project implementation and global investment standards.

Infrastructure Management

Wintel infrastructure and architecture design, project and deployment.

Working strongly with virtualization, migration, VMWare ESXi, security, testing, licensing, implementation, forecast and budget.

Result oriented to adapt a reliable infrastructure on client needs.

IT Project Management – Windows Platform Upgrade and Windows Migration WDS – New York City experience migrating and upgrading Windows Platform from Windows 7 and 8 to Windows 10 for users laptops, desktops and front retail machines (around 90 units). In order that, the office has being migrated from on premises to Cloud O365. This project was looking to improve the company IT Standards governance and news compliance for security, performance and licensing. In addition, some on premise servers has being migrated from WS2008 R2 and WS2012 R2 to WS2016 R2. Other services like backup and storage was migrated to Cloud. Those actions forced us to redesign and rebuild the all AD GPO with new services directory compliances. The nest step of this project was delivered VDM for remote users implementing a new standard of remote access to the company infrastructure (Dry tests, not implemented). Moreover, the front retail system was also migrated from on premises to cloud services (Windows based migration implementation services integration).

Most Evident Projects

Avaya ACD - Server (USD 1.5 Million project)

Sykes Brazil IT Team (fixing conflictive team)

TARTAN Cargill Project (Global - USD

Sykes IT general local Audit

Virtual Desktop Project (Local Project)

Security Access Control (LP - physical and logical)

Virtualization +3000 Wintel based data center server (Cargill)

One Sykes Project – Global VDI Pilot (USD 4 Million project)

LP Integration Project – SAP (USD 2.5 million project)

Remotely virtualized 70% of Cargill Servers

New Remote Site, Sykes (USD 2 Million) 500 seats, 5 clients (accounts)

LP Office relocation (USD 400.000 project)

Cargill Domain Controllers Clean Up Audit – Over 200.000 users

IT Services Management

Help desk management, incident, incident tracking, documentation, knowledge base review and creation, processes and procedures, SLA’s agreements, KPI, planning.

IT Customer Management

Managing the relation between company and clients on IT area, designing and presenting implementation projects, improvements and changings. Contract creation, reviews and approvals. Service quality levels for IT services, Business Continuity and disaster recovery plans.

IT Customer Services

Helping customers in the search of new technologies to achieve their goals. Project design and presentation, costs and savings, budget and forecasts.

Technical skills

Servers

Operational Systems

Backup and Storage

Services

Directory Services

Network

Telecom

Hardware

Extra knowledge

Wintel

Windows Server 08/12/16/19

Backup Exec

Exchange

Active Directory

Cisco

Avaya

Dell

Visual Basic

Physical and virtual

Linux CentOS7

Veeam

Skype Business

HP

HTML

Cloud

Windows 7/8/10

NAS

WDS

Cisco

Power Shell

VMWare

SAN

MSA

Visual C

Hyper V

DFS

C

Citrix Desktop

NFS

C++

Experience:

PRF IT Consulting, New York City, NY Nov 2018 – Feb 2020

IT Project Manager/Infrastructure Specialist

Studding and developing improvements of IT client infrastructure.

Including front end (retail) and back end (servers etc.).

Implementation of IT governance with focus in business continuity, disaster recovery based on high availability, Windows server and Windows Desktop Migration, security, processes, accesses, performance and excellence.

ITIL Implementation.

North Star, Brazil Jun 2016 to Sep 2018

IT General Manager

Directed multiple small to medium-sized it projects since studding client’s infrastructure and putting together a solid project with my team to successful implementation.

Conducted and Directed projects, kick-off meetings, defined project objectives and scopes, tracked risks, assumptions, and directed detailed project schedules.

Conducted regular meetings, facilitated communications, ensured coordination, and cooperation among team members.

Established customer expectations of project scope, deliverable, procedures for project communications and dissemination of information for team members.

Directed various executive projects including facility relocation, marketing campaigns, and employee acquisition and training.

Identified problem areas and instituted large-scale project campaigns to address them.

Led successful campaigns.

Sykes Enterprises, Brazil Jan 2015 to Jun 2016

Project Manager

Managing IT area for investments, equipment, services and new hires.

Budget handling, planning thinking to save costs and avoid aggressive impacts on operational and business. Communication and planning with other areas to get common goals for all company.

Handle more than one project at the same time, from the beginning until deployment with focus to get objectives accomplished.

Handle situations and not familiar environments (critical/emergencies, requirements, not planned actions trough the project implementation).

Pro-active leadership, planning, analyzing potential risks, costs and benefits of the projects, keeping a motivated and focused team.

Bringing trainings from team members until end users. Coaching Leader & Consultant.

Professional development plan (PDM) to each team member. IT Audit Manager included. Coaching and Mentoring IT Team included.

Louisiana Pacific – Brazil and EUA Feb 2013 to Nov 2014

IT Infrastructure Manager

Infrastructure Manager (To assist the company in building, installing, and maintaining their computer systems.

Managing all IT local infrastructure, including security and monitoring the systems to ensure the highest level of the infrastructure performance.

Handling year budget for investment in the area. Contracts, negotiation, plans to save costs.).

IT Local Project Manager (Planning, structuring and executing, administrative and operational, IT project.)

IT Coordinator (Team leadership and training. Complex troubleshoot, diagnose and repair issues with computers and networks.

Manage a facility’s IT systems, which include computers, networks, internet access, telephone lines and IT specialists on-site).

Cargill, Argentina Apr 2010 to Nov 2012

IT Specialist Coordinator Infrastructure – architecture, servers and network

Worked with a global infrastructure and Architecture server’s specialist strategic team.

Around 40 people, but 10 from those, worked only on critical technical situations where the problem was affecting directly the company business itself composed the entire team.

I was one of those 10. Responsible for Global COB.

IT Team Leader – at Exxon Mobil – Jan 2008 to Feb 2010

IT Team Leader Position

EDUCATION -: Bachelor’s Degree, Information Technology, Brazil, 2000 to 2004

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