Manager Customer Service
Resume:
ERIN WAGGONER
I am an ambitious, results-oriented and dependable individual. Skills I will bring to your team will include a combination of management and transportation experience and a willingness to take on added responsibility to meet tight deadlines. I am an enthusiastic team player with a strong work ethic and complex problem solving skills.
CONTACT
PHONE:
EMAIL:
*********@****.***
SKILLS
-Department of Labor (DOL)/OSHA Completion Card – 30 hours of training.
-Working knowledge of the FMCSA, FTA and DOT regulations
-20 years transportation experience
-11 years management experience
-Tremendous Customer Service Skills
-Stellar safety record
-Effective multi-tasker
-Exceptional communication skills
EDUCATION
Portland State University
2014 – BS – Logistics and Transportation
WORK EXPERIENCE
MTR Western – Oregon Safety Manager
Salary: Yearly $55,000
10/2018 – Present
Evaluating performance of drivers and applicants for the purpose of ensuring that basic skill levels are met and are in compliance with DOT and FMCSA/FTA standards. Process documents and materials for the purpose of disseminating information to appropriate departments. Prepare worker/training schedules and ensure drivers, technicians, and wash crew staff follow safety protocols.
MTR Western – Motor Coach Operator
05/2018 – 10/2018
Hourly Wage: $18.52
Transportation of clients on chartered trips, while maintaining a high level of professionalism, collecting bus fares, answering questions about schedules, routes. Additionally training new drivers on scheduled routes and equipment.
Werner Enterprise Inc. – Flat Bed Fleet Manager
2010 – 2014
Salary: Yearly $49,000
Management of 120 driver scheduling, payroll and equipment assignments, documentation of equipment transfers, positively interacting with all personnel to include: drivers, shop department and upper management to improve overall communication.
United States Army – Logistics Management Coordinator
2000 – 2010
Salary: Yearly $67,000
Coordinated the logistical movement of 350 soldiers from home station to deployed theaters in Kuwait and Iraq, coordinated and monitored movement of personnel and cargo throughout assigned country, Home duties: Schedule shipments, determine the modes of transportation and supervise loading. Ensure shipments are accurately labeled and properly documented, as well as maintain computer records of the movements of freight, equipment and personnel.
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