General Manager

Benjamin Ranft

********@*****.*** Cell # 763-***-****

*** ********* **** ** *****, MN 56082

Summary-

General Manager with 16+ years’ experience leading successful teams to deliver results within the company’s goals and aspirations. Strong communication skills and a tenacious team player. Successful in building and molding groups into dynamic teams. I value integrity, mutual respect and respect the vitality of confidentiality. Have never met a challenge I have not found a way to overcome. Highlights

Strategic Planning, Process improvement, Budgeting and Forecasting, Staff Development, Team Leadership, Self-Starter

Education

University of Phoenix- B.S. Business Management with a minor in Accounting Work Experience

RS Fiber Cooperative - Gaylord, MN 12/10/10-Current General Manager

Previous titles with same company due to advancement- Business Consultant, Construction Project Manager, Business Development Analyst

Budget creation through accurate forecasting with a focus on a strong the customer experience

Consistent customer growth and experience

Increased efficiencies by streamlining process and focus to save the company nearly $100,000 a year on contract labor

Supervised, trained and mentored all staff on customer service, installation and troubleshooting to ensure a consistent and identical process that keeps customers happy

Interviewed, hired and trained new staff on processes and culture

Collaborate with other teams including finance, technical support, and upper leadership to accomplish the goals set forth

Increased operating footprint by 50% in the first year I was present

Maintained stock levels based on CAPEX Budget

Project Management for multi-million-dollar construction projects while completing on-time and at or under budget

Maintained a high level of communication with CEO, Staff and Customers

Multiple successful grant applications responsible for connecting unserved and underserved areas in the State of Minnesota

General Manager/Business Consultant for offsite project with an initial budget of $26.5 million and annual operating budget of $10-$12 million

Home Depot

Department Manager- Tempe, AZ 7/1/2008- 12/5/2010

Took over a troubled department that was missing sales plan and brought them to 20% over plan within a 6-month period achieving annual sales of $16 million

Received the Regional Vice President Customer Service Award for consistently providing excellent customer service

Consistently in the Top 5 in sales Nationwide

Responsible for 50% of planned sales of the entire store

Supervised, trained, and managing teams to meet sales goals and other strategic objectives

Maintained stock at levels in accordance with sales projections and trends

Hired new associates, managed performance, coached, and terminated employment (when necessary)

Trained new associates on the sales system and how to provide superior customer service End 2 End Communications

Commercial/ Residential Supervisor and Staff Development 1/2/2004- 7/1/2008

Supervised, trained and mentored technicians in installation processes for video, internet, and telephone for both business and residential customers (VOIP, SIP, HPBX)

Assisted launching new business location (Las Vegas) for Cox Communication including hiring and training of all field technicians

Customer service training to ensure staff had the most important asset in mind during the time of install or service call

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