St. Johns, FL – 904-***-**** – email@example.com
SENIOR BUSINESS LEADER, OPERATIONS MANAGEMENT EXECUTIVE HOSPITALITY MANAGEMENT STRATEGY MULTI-STATE OPERATIONS OVERSIGHT REVENUE MANAGEMENT LEADERSHIP Growth-minded and resourceful professional with 19+ years of demonstrated success in driving the revenue performance, growth and service excellence for well-established hospitality and multi-branded lodging organizations. Innovative strategist with proven expertise in executing front-line operational strategies, leading customer-facing operations, identifying growth opportunities, and delivering seamless customer experience. Influential leader, skilled in building, directing and mentoring highly productive, service-oriented teams while empowering and motivating staff to achieve ambitious organizational goals. Instrumental in overseeing multi-units, planning and directing golf operations, organizing events, and driving fiscal and operational effectiveness. AREAS OF EXPERTISE
Hotel/Business Operations Guest Service Management Team Recruitment & Training
Franchise Services & Operations Sales & Marketing Strategies Process Improvement
STR Metrics Reporting Budgeting & Forecasting Resource Optimization
Human Resource Management Staff Payroll & Employee Relations Management Training PROFESSIONAL EXPERIENCE
IDEAL HOSPITALITY INVESTMENTS, INC. POOLER, GA
VICE PRESIDENT OF OPERATIONS APR 2017 – PRESENT
Leverage vast industry exposure with strong strategic, tactical and leadership insight in directing the overall operations of rapidly growing multi-branded lodging company ensuring service excellence. Spearhead all aspects of financial, operational and HR functions including monthly financials, budgeting, expenditure management, asset management, staff payroll, investor relations, reporting, and team building.
Built a high performing team focused on topnotch service delivery while establishing and maintaining an environment that supports and strengthens the brand.
Engaged and inspired teams to achieve maximum performance; modeled behavior that fosters a sense of energy, ownership, teamwork, and personal commitment.
Developed and recommended robust operational policies and procedures to maintain the smooth running of all operations and brand standards.
Defined objectives in each area of operations while developing specific short-term and long-term plans, together with budget requests and financial estimates.
Reviewed and approved cost control reports, cost estimates, manpower and facilities requirements forecasts. LA QUINTA HOLDINGS, LLC JACKSONVILLE, FL
DIRECTOR – FRANCHISE OPERATIONS/SERVICES FEB 2014 – APR 2017 Oversaw and managed the franchise operations across 5 states (FL, GA, NC, SC) consisting of 56 hotel assets for the La Quinta brand with $110M in overall revenue production.
Met STR metrics for the region driving hotels’ performance against their competitive aggregates and local markets.
Maximized guest satisfaction by strategizing, implementing and overseeing effective strategies and improving processes.
Served as a Training and Development Manager for all Franchises, delivering proactive guidance and training to franchise owners to maintain brand image and standards.
Assisted the development team on-site locations/potential owner evaluations, assessing operational standards in line with brand requirements.
2 GERY MANTHOS 904-***-**** – firstname.lastname@example.org
Cultivated and nurtured relationships with potential franchise owners, working closely with them to resolve problems to ensure ownership satisfaction, retention, and development. PEACHTREE HOTEL GROUP ATLANTA, GA
SENIOR DIRECTOR OF REVENUE MANAGEMENT JAN 2011 – FEB 2014 Directed the revenue management functions for a multi-branded growing hotel company, conducting data-driven analysis, gathering insights and devising effective strategies to maximize potential property revenues.
Interacted directly with managers on a daily and weekly basis to analyze revenue performance and establish revenue strategy to drive profitability and growth.
Leveraged brand provided tools to influence overall yield and room night mix.
Collaborated closely with the operations team to identify all market trends to restructure and enhance systems.
Critically analyzed STR reports on weekly and monthly basis to track supply and demand data of the market.
Assisted in generating monthly investor reports and formulated multiple operational reports for management decision making.
LA QUINTA HOLDINGS, LLC DALLAS, TX
DIRECTOR – REVENUE MANAGEMENT JAN 2004 – JAN 2011
Oversaw the daily operations of revenue management for 26 hotels in the Southeast US, conducting weekly strategy calls with hotels, managing forecasting and budgeting on a weekly, monthly and yearly basis.
Analyzed fiscal trends in individual markets to develop strategies and procedures to enhance cost efficiency and revenue.
Delivered training and guidance to other revenue managers and general managers to streamline processes.
Developed companywide reporting and analytics to gather real-time industry trends and performance insights. MAGNOLIA CREEK GOLF CLUB LEAGUE CITY, TX
DIRECTOR OF GOLF JAN 2003 – DEC 2004
Spearheaded the entire golf operation of 27 holes semi-private golf club, ensuring a positive and world-class experience.
Created and implemented plans and budgets for the golf course operation while overseeing the procurement, maintenance, operation, and utilization of all maintenance equipment and supplies.
Directed the interviewing, hiring, training and disciplining of all golf course associates in coordination with Human Resources. WHISPERING PINES GOLF CLUB TRINITY, TX
GOLF PROFESSIONAL AUG 2001 – JAN 2003
Directed all facets of tournaments, training, merchandising, caddy programs, and daily golf shop operations, delivering exceptional customer service by providing and interpreting golf policies, country club rules and regulations.
Oversaw all aspects of the golf shop, food and beverage services ensuring sales growth and optimal service delivery.
Effectively managed numerous types of tournaments from start to finish, including participation in meetings. EDUCATION & CREDENTIALS
Bachelor of Business Administration (BBA), Accounting – University of Houston – Houston, TX Professional Golfers Association of America (PGA) – Class A Member Certified Hospitality Industry Analytics (CHIA)
Technical Skills: M3 Accounting Core M3 Timekeeping M3 Operations Management expert Advanced MS Office Suite