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Manager Office

Augusta, ME
February 28, 2020

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Office Manager/Senior Office Administrator

Augusta, ME 04330 207-***-**** Highly accomplished, versatile office manager, offering more than 25 years experience across various business acumen requiring strong organizational and analytical capabilities. Dynamic problem solver with proven effectiveness in identifying inefficiencies and implementing corrective measures to improve cash flow, reduce costs and strengthen business relationships. Demonstrating exceptional interpersonal and communication skills in relating to management, colleagues, customers and vendors. Consistently achieves outstanding results in fast-paced, deadline-driven environments.

Key Competencies

Project Management Office Operations

Vendor Relations and Negotiations Purchasing

Accounts Payable/Receivable Payroll

Customer Service General ledger

Process Improvement HR Generalist

Database Management Credit Verification


Accounts Receivable Specialist/Office Manager 2014-current GNAP LLC – Englewood, CO

• Produced, distributed and tracked more than 300 monthly invoices, totaling $ 1 Million per month to a customer base of 900

• Performed targeted collections on past due accounts over 45 days, reducing overdue amounts by 176%

• Applied payments from customers and made electronic deposits

• Processed tax-exempt certificates and vendor credit inquiries

• Purchased MRO and raw materials totaling $650,000 per month

• Set up, updated customer accounts including credit checks

• Negotiated payment terms with customers and vendors, extending DPO by 15 days

• Maintained a database of 1 Million Part numbers

• Updated pricing for over 50 vendors as changes occurred

• Maintained over 600 price books for customers, so that each customer was charged the correct price echnical Support Specialist 2012-2013

Comcast Business – Centennial, CO

• Assess and solve technical issues regarding Television and wireless networks

• Run Support scripts to find best solution

• Educate customers and walk them through basic trouble shooting steps

• Check for network outages

Tax preparation trainer/manager 2012

Jackson Hewitt

• Trained and managed Tax preparers

Technical Support Tier II 2011-2012

Sprint Business Wireless – Centennial, CO

• Assess and solve technical issues regarding wireless phone service

• Educate customers and walk them through basic trouble shooting steps

• Check for network outage

• Update phone software

Office Manager/Operations Manager 2005-2009

McEwen Consulting – Colorado Springs, CO

• Handled all daily business operations

• Bi-weekly payroll

• Bank reconciliation

• Accounts receivable/payable

• Tax assisting documentation

• Assisted ownership with all business operations

• Reporting

• Human Resources

Sales Agent 2001-2003

American Express – Colorado Springs, CO

• Business to Business Sales

• Commission driven position

European Coordinator/Branch Manager

Oliver Products, Michigan 1995-1996

• Implementation of start-up European branch

• Procurement of new customer base

• Coordinating with and dispatching of Sales Force to new prospects to various locations in Europe

• Marketing

• Trade Show

Accounts receivable specialist 1980-1990

Mercedes-Benz -Mannheim, Germany

• Maintained approximately 100 large business accounts

• End of month/year ledger closeouts

• Posted payments

• Collections


Eberhardt-Gothein Schule, Mannheim Germany 1980-1982 Associates Degree

Business Administration and Management

Mission Critical Training 2020

Excel Bootcamp

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