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Manager Customer Service

Location:
Dammam, Eastern Province, Saudi Arabia
Salary:
To be discussed
Posted:
February 28, 2020

Contact this candidate

Resume:

Curriculum Vitae

Operations Manager (CSCM)

EL KASMI MOHAMMED mailto: adb1ly@r.postjobfree.com

MOB: +966-*********

Personal information

First name : Mohammed

Last name : El Kasmi

Gender : Male

Date of Birth : 20 March 1973

Marital Status : Married

Nationality : Moroccan

Address in Morocco : Quartier El Boughaz Rue 54 NO 2 Tangier -Morocco Contact in Morocco : +212*********

Contact in Saudi Arabia : +966*********

SUMMARY:

I am a highly motivated individual with the dedication, enthusiasm and commitment to focus on my responsibilities. I am a good communicator at all levels and excellent at establishing good working relationships with the customer, clients and colleagues. I have over 14 years Managerial experience and I have total professional experience of 22+ years working in various field / companies from Morocco and GCC (KSA) With an excellent understanding of Warehouse& Distribution processes/procedures and the use of KPI’s, I can encourage and develop staff around me to achieve company objectives. I have an excellent understanding of Health & Safety legislation

Operations Manager at S.A.TALKE -Dammam

(Feb-2018 till Dec-2019)

Our customers: SADARA and DuPont

My responsibilities are:

Maximizes the performance of the site by directing the daily, weekly and monthly activities

Provides leadership, motivation, training and development of the workforce

Meets facility site cost control objectives in line with budget by forecasting requirements

Promotes and monitors quality service amongst all staff members through training

Develops operations system improvements by analyzing process work flow, space requirements

Organize and control adherence to the safety standards set by HSSEQ

Maintains safe and healthy work environment by establishing, following, and enforcing standards and procedures;

Complying with legal and internal regulations

Warehouse & Logistics Manager at DHL -Jeddah

(Sep-2016 till Dec-2017)

Consumer Retail & Healthcare

Handling CRH operations in Jeddah warehouse

My role is:

Plan, co-ordinate and control all activities within the warehouse department to ensure efficient operation taking full responsibility for the overall warehouse operations

People management,coaching, training, monitoring

Managing Health & Safety in a busy warehouse environment

Minimize warehouse cost through effective management Abyat Furniture Project -Riyadh

(Mar-2015 till Sep-2016)

My role was:

Planning all warehouse and administration activities

Schedule and co-ordinate deliveries

Staff management and development

Workforce and resource planning

Health and Safety adherence

System and procedure implementation and development Warehouse & Logistics Manager at DHL -Jeddah

(Jan-2010 to Mar-2015)

Our customers: Nestle, Kraft food, Kimberly Clark, Arabian Health Care and others Starting in Jeddah site I have worked as warehouse controller and then moved to Abha on Jan 2012 to manage the operation there

My responsibilities are:

Managing and organizing all daily activities of Warehouse

Effectively managing the workforce to optimize daily output,

Analyze customer Complaints in coordination with concern person & resolve the same by taking proper corrective & preventative actions

Actively participate in the daily planning of warehousing & distribution activities

Monitor and ensure that the SOP’s are followed

Maximize equipment/fleet utilization and efficiency.

Maintaining standards of HSE in the work environment

Develop and Implement Good Warehousing Practices

Planning and monitoring the storage, delivery and order dispatches

Encouraging team work within the workforce to ensure that the results are achieved against the assigned responsibilities.

Ensure that the damaged stocks and sales returns are promptly and efficiently handled.

Facilitate and support all the Continuous Quality, as well as process improvement initiatives in operations to ensure that customer service is enhanced As store manager at Geant Hypermarket

(Mar 2009 till Dec-2009) -Jeddah

My responsibilities were:

Ensure delivery of excellence in customer service.

Control expenses, shrinkage and inventory levels in the store

Provide a clean, fun and safe environment for the employees and customers.

Keep store inventory at optimum levels and create promotional displays. As stock control manager at Geant Hypermarket

(Jan 2009 –Mar 2009)-Jeddah

My role was:

Control the auto-replenishment

Control the wastage

Control the stock level

Control the blind receiving

Control the stock availability

Control stock takes

.

As receiving and warehouse manager at Geant Hypermarket

(January 2006 - Dec 2008)

I have been transferred on July -2008 to Jeddah for the opening of a new hypermarket Mall of Arabia My roles were to insure the below are delivered:

Organize all activities & assign jobs accordingly for staff

Setup layout & space management; work organization chart

Manage stock control

Controlling of Warehouse over-all operations

Constantly plan out all warehouse resources and activities in relation to company objectives and set targets

Make plans to develop staffs of warehouse by internal / on-job training

Follow up & control daily absence and over time

Ensure that workplace’s health and safety requirements are met

Improvement & development of warehouse

Promote constant motivation among staff to strive for an efficient and effective warehouse administration

Enhance subordinates’ well being and capability through training and give opportunities for promotion

Always research to improve all warehouse operations according to company’s objectives As receiving and warehouse supervisor at Geant Hypermarket

(April 2004 - Dec 2005) –Riyadh

Successfully participate in the opening of the first hypermarket in Saudi Arabia Stationary / culture section supervisor in Auchan

(March 2002-March-2004)

Worked as a stationary / culture section supervisor in Auchan- Morocco ONA Group / Marjane Tangier Assistant in a Pharmacy

(July-1997 to Feb-2002)

Worked in as an assistant in a Pharmacy in Morocco Training & Educational Qualification

High school certificate in sciences completed in the year 1992

1st year certificate in physics and Chemics in University of sciences from Morocco.

Certificate of Achievement from Geant Academy - Transformational Leadership

Participation in Safety & Environment Champion Training Program

Completion of CAPA/DMAIC awareness training

Certificate of appreciation for the outstanding services during the creation of the successful opening of Mall of Arabia

Completion of the training in Fire, First Aid and Fork lift Operation

Completed English Courses with a grade very good from Al-Khaleej language institute-Direct English- Jeddah

Certificate of completion of DHL warehouse management system JDA implementation workshop

Certified supply chain manger (CSCM) at DHL

Certified supply chain specialist (CSCS) at DHL

Certificate of recognition from SADARA on Jan-2019 Computer Knowledge

Microsoft Office Packages (Word, Excel, PowerPoint, Outlook) Languages:

Arabic: Fluent

French: Fluent

English: commercial

Spanish: Knowledge



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