Scott T. Hupp

Subject Matter Expert for exceptional Customer Service and Employee

Relations

*** ***** ***** **

PO Box 202

Amity, Pa. 15311

724-***-****

adb1kt@r.postjobfree.com

EXPERIENCE

Account Manager

Advanced Oilfield Service LLC - Claysville, PA

January 2014 to July 2014

1.Organization and management of company paper records, electronic files, and databases associated with the Operations department. 2.Perform general administrative duties including typing, copying and filing correspondences and writing memos.

3. Designs, organizes and maintains specialized and custom forms, records, reports and files.

4. Assist with reception relief as needed.

5. May prepare responses to correspondence containing routine inquiries. Excellent written and verbal English communications skills.

6. Able to effectively manage time and prioritize projects in order to meet established deadlines.

7. Demonstrate basic computer knowledge through effective use of a personal computer.

8. Advanced working knowledge and application of Microsoft Office applications as well as Quickbooks.

9. Able to learn company specific applications.

10. Able to work and communicate effectively with all levels of co-workers, clients and other external contacts.

11. Detail oriented and highly organized.

12. Able to work in fast-paced, team environment with multiple, sometimes changing priorities.

13. Recommend to management any updates to accounting policies 14. Ensure accuracy and timeliness of accounting data 15. Payroll, benefits, unemployment hearings, and new employee onboarding. Provider Phone Representative

United HealthCare - Pittsburgh, PA

February 2013 to September 2013

1. Answer inbound calls from physician offices concerning claims • 2.Work with Pennsylvania, Washington DC and Delaware customers. • 3.Send in appeals and disputes for primary care physicians and specialists. Cook

Aladdin Food Management - Waynesburg, PA

August 2008 to August 2013

1. Prep cook, line cooking, sauté and grill

2. Show cookery during lunch and dinner hours. Vegetarian dishes SKILLS

Oracle, Microsoft Office,

Excell. Pa, DC and DE State

Fee Schedules, Multi-Line

phone system, AP/AR skills,

QuickBooks

Strong attention to detail,

employment law and

employee benefit knowledge,

Strong communication and

organizational skills,

Proficient in Microsoft Excel,

Word and Outlook,

Communicate with both

external and internal

customers. Ability to ensure

accuracy and timeliness of

accounting data, QuickBooks,

Demonstrate advanced

computer knowledge through

effective use of a personal

computer, Able to work in

fast-paced, team

environment with multiple,

sometimes changing

priorities. (10+ years)

3. Banquet cook, scratch cooking and baking. Cake decorating skills. Attendance Manager

TeleTech Holdings Inc - Morgantown, WV

June 2002 to April 2007

1. Accurate tracking of all employees' attendance and punctuality on a daily basis. Updating sick and vacation time in Kronos payroll systems. 2. Prepare and deliver disciplinary actions for employees that were in violation of company policies.

3. Terminating employees and updating Oracle database with terminations or benefits choices.

4. Conducted interviews, assisted with job fairs, made offers of employment. 5. Compiled expense reports in Oracle database. Assisted the Senior Operations Manager and Site Director with process to improve the attrition rate of the site. Other projects and duties as assigned

6. Working on the Escalation Line to answer 100 to 120 of escalated phone calls from our inbound customer service reps, from customers

Registration and Unit Clerk

Greene County Memorial Hospital - Waynesburg, Pa.

March 2000 - May 2002

1. Register all incoming patients for testing and ancillary services. 2. Prep surgical charts for the next day.

3. Obtain prior authorizations for testing and admittance. 4. Ensure patient demographics and insurance information was correct. 5. Unit Secretary for the ED

EDUCATION

Penn Commercial Inc. - Washington, PA

2000 to 2000

Certificate of Phlebotomy in Phlebotomy.

Private Dentist - Pittsburgh, PA

2007 to 2007

Certificate in Dental Assistant with Radiography in Dentistry Trinity High School - Washington, PA

1992

Diploma

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