OBJECTIVE:

Driven and energetic team player with superior technological and communication skills: with the ability to effectively execute work under pressure in a fast environment. Seeking to obtain a role in your organization to further develop my career where my strengths are maximized.

PROFESSIONAL EXPERIENCE

Chubb Insurance –North America Commercial Claim Assistant (Wilmington, DE) February, 2019-Present

As an experienced customer service representative, I demonstrate strong ability to build effective relationships with internal as well as external business partners. I am able to effectively and efficiently leverage various resources to resolve complex matters resulting in superior customer service.

●Answer 80+ customer service inquiry calls daily which required building report with the caller during a very short interaction time.

●Serve as a primary source to answer Spanish calls

●Address complaints/upset customers by understanding their needs and utilizing tools to overturn bad experiences.

●Multi-task to perform other work during phone down-time.

Achievements:

●Recognized for quickly learning new tasks and improving customer service experience.

●Took initiative to seek out more complex work which led to increased responsibility while working under minimal supervision

Advanced Hearing Care- Patient Care Coordinator (Paoli, PA) October 2018 - December 2018

As the first point of contact I was entrusted with the ability to gain patient trust. I consistently leveraged my inter-personal skills to make a smooth transition with the Audiologist.

●Responsible for handling vendor relationship, invoices and calls.

●Served as a Check-in/out clerk for the invoice.

●Processed financial transactions.

Dollar Tree - Cashier (Wilmington DE) June 2018 - October 2018

Managed store appearance, inventory while delivering excellent customer service. I routinely reviewed store performance and aligned company goals to ensure that each interaction with the consumer was individualized to gain repeat business.

●Provided excellent service which led to high customer retention.

●Supervised store presence to ensure items were organized and available based on customer needs.

●Demonstrated the ability to think strategically and position items which resulted in higher sales for items with long shelve-life.

●Promptly attended to customer needs in multiple different areas.

West Chester Area Day Care Center- Assistant Group Supervisor (West Chester, PA) October 2017 - April 2018

Served as a lead for maintaining, scheduling and increasing business by providing remarkable service. I demonstrated my ability to work well under pressure in a sensitive environment. Presented content to young children and effectively engaged them in activities.

●Prepared, evaluated and delivered lesson plans.

●Served as a teacher, coach and role model for children ages 18 months -2 years

●Specialized in sign language, colors, shapes, puzzles, motor skills and reading.

County of Chester Health Department- Clerical Support Staff III (West Chester, PA) May 2007 - February 2017

Conducted initial Cindy Crespo Wilmington, DE 19805

screening of patients in English/Spanish, for admission to WIC programs by verifying confidential personal information.

●Scheduled appointments and nutrition education sessions.

●Created and Offered WIC food products and benefits.

●Obtained and entered program and health information into data base.

SKILL-SET

●Microsoft Products: Excel, PowerPoint, Word

●Point of Sale

●Claim Operations

●Invoicing/Accounts Payable

●Customer Service

●Retail

●Call Center

●Financial Transactions

LANGUAGES

●English

●Spanish

EDUCATION

Henderson High School (West Chester, PA)

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