Driven and energetic team player with superior technological and communication skills: with the ability to effectively execute work under pressure in a fast environment. Seeking to obtain a role in your organization to further develop my career where my strengths are maximized.
Chubb Insurance –North America Commercial Claim Assistant (Wilmington, DE) February, 2019-Present
As an experienced customer service representative, I demonstrate strong ability to build effective relationships with internal as well as external business partners. I am able to effectively and efficiently leverage various resources to resolve complex matters resulting in superior customer service.
●Answer 80+ customer service inquiry calls daily which required building report with the caller during a very short interaction time.
●Serve as a primary source to answer Spanish calls
●Address complaints/upset customers by understanding their needs and utilizing tools to overturn bad experiences.
●Multi-task to perform other work during phone down-time.
●Recognized for quickly learning new tasks and improving customer service experience.
●Took initiative to seek out more complex work which led to increased responsibility while working under minimal supervision
Advanced Hearing Care- Patient Care Coordinator (Paoli, PA) October 2018 - December 2018
As the first point of contact I was entrusted with the ability to gain patient trust. I consistently leveraged my inter-personal skills to make a smooth transition with the Audiologist.
●Responsible for handling vendor relationship, invoices and calls.
●Served as a Check-in/out clerk for the invoice.
●Processed financial transactions.
Dollar Tree - Cashier (Wilmington DE) June 2018 - October 2018
Managed store appearance, inventory while delivering excellent customer service. I routinely reviewed store performance and aligned company goals to ensure that each interaction with the consumer was individualized to gain repeat business.
●Provided excellent service which led to high customer retention.
●Supervised store presence to ensure items were organized and available based on customer needs.
●Demonstrated the ability to think strategically and position items which resulted in higher sales for items with long shelve-life.
●Promptly attended to customer needs in multiple different areas.
West Chester Area Day Care Center- Assistant Group Supervisor (West Chester, PA) October 2017 - April 2018
Served as a lead for maintaining, scheduling and increasing business by providing remarkable service. I demonstrated my ability to work well under pressure in a sensitive environment. Presented content to young children and effectively engaged them in activities.
●Prepared, evaluated and delivered lesson plans.
●Served as a teacher, coach and role model for children ages 18 months -2 years
●Specialized in sign language, colors, shapes, puzzles, motor skills and reading.
County of Chester Health Department- Clerical Support Staff III (West Chester, PA) May 2007 - February 2017
Conducted initial Cindy Crespo Wilmington, DE 19805
screening of patients in English/Spanish, for admission to WIC programs by verifying confidential personal information.
●Scheduled appointments and nutrition education sessions.
●Created and Offered WIC food products and benefits.
●Obtained and entered program and health information into data base.
●Microsoft Products: Excel, PowerPoint, Word
●Point of Sale
Henderson High School (West Chester, PA)