Charlene Dowdy, PMP, ITIL V*
***** ****** **** **** email@example.com
Clearwater, Florida 33760 757-***-****
Certified accomplished, results-oriented professional Project Management Professional (PMP) with 5 years of expertise in project management as well as client relationship management. Highly motivated leader who helps drive projects to success as well as developing deep trusted client relationships. Adept at analyzing client environments to identify and integrate solutions based on technology and business objectives.
Skills & Expertise
C-level Client Relations Management
Strategic Business Planning
Governance & Compliance
Cross-Functional Team Leadership
Strategic Problem Analysis
Key Account Management
Project Manager, Healthlink Advisors
St. Petersburg, FL September 2019 – January 2020
Responsible for leading and managing team members, workflows, schedules and employee relations.
Introduce Project Management Methodologies in a startup environment to create well defined projects charters, stakeholder analysis, communication analysis, and schedules to improve accuracy, delivery and results.
Create a knowledge training for team members on Smartsheet and presented valuable information on the tool.
Monitor and control projects on an ongoing basis, evaluating progress and quality, managing issue resolution and taking corrective action as necessary.
Drive results through strategic planning and project leadership.
Create an internal Google Docs repository for best practices used for internal team members.
Improve communication by establishing internal and external project meetings, providing weekly status check-ins, and creating executive status reports to present to clients and key stakeholders.
Implement an IT strategic plan and an enterprise resource planning (ERP) on time, within budget exceeding results.
Leader who inspires and drives team members to collaborate and work together to accomplish project objectives.
Expert communicator able to establish open lines of communication between stakeholders, team members and customers.
Responsible for end to end project management including the Statement of Work, project planning, facilitating requirements gathering, quality assurance, deployment and project closure.
Recognized at 2019 annual summit for project management work and ability to organize complex projects.
Project Manager, Evolent Health
Arlington, VA August 2017 – September 2019
Work collaboratively with internal departments and external vendors to manage all aspects of integrating 15 practices into an EMR system.
Created analytical reports and presentations to distribute to key clients and stakeholders to provide transparency and understanding of projects complexities.
Contribute to the business growth in a start-up company by acquiring new projects.
Create schedules, assess risks, and track progress for new and operational clients.
Motivates as a team player leading analysts and engineers, planning weekly goals, performing analysis of schedules and reporting daily progress to accomplishing deadlines.
Mentored new project managers.
Serve as the lead expert in EMR integration to analyze issues and increase data quality.
Effectively apply project management processes and methodology and enforces project standards through effective support, communication and training.
Oversee end-to-end development/testing of clinical and admin data to ensure programs are implemented successfully.
Develop respectable working relationships with stakeholders at all levels.
Suggest and execute new solutions to improve patient care.
Effectively leads project teams of up to 10 members to accomplish project goals and solve critical issues in a time-sensitive environment.
IT Project Coordinator, Evolent Health August 2015 – August 2017
Responsible for coordinating all IT projects and apply resources effectively.
Compile project status reports, coordinated project schedules, manage project meetings and timelines.
Accountable for identifying and analyzing systems requirements to ensure deliverables are on target.
Communicate with clients to identify and define project requirements, scope and objectives.
Ensure that clients’ needs are met as the project evolves.
Create and maintain comprehensive project documentation, plans and reports.
Act as the point of contact and communicate project status to all participants.
Lead internal and client meetings to ensure project success.
Membership Associate, Professional Services Council
Arlington, VA January 2013 – August 2015
Support more than 376 member companies with > 90% retention. Fortune 100 organizations including IBM, Microsoft, Cisco, Dell, ATT, Amazon, to name a few.
Lead the tracking and analysis of membership retention performance, identify variances and gaps as well as build overall retention improvement plans.
In 2014, contributed to the membership growth success with 131% of annual target; 16% growth over 2013’s actual and 32% higher than 2013’s target.
Contribute to the Membership team’s 2015 goal of reaching 47% of new members’ ahead of schedule.
Coordinate and collaborate with the PSC senior leadership team to develop new business strategies as well as provide key reporting to aide in business development.
B.A., International Studies
Old Dominion University, Norfolk, VA, 2011
Certified Project Management Professional (PMP)
Project Management Institute, 2020
Information Technology Infrastructure Library (ITIL)
Certified Associate in Project Management (CAPM)
Project Management Institute, 2015
Florida Suncoast Chapter of PMI, 2020
Washington, DC Chapter of PMI, 2017