** ******** ******, ******** *** 0W6, Ontario Canada
**** ******** ***vice Management
2018 Base camp
2018 Microsoft Teams
2017 Clarity PPM Training
2017 ITIL Version 3 Training
2017 ITSM Training Remedy
2016 Primavera P6 scheduling Training
2015 Release Management 101 training
2015 Plan View Training
2015 BMC Remedy Asset Management Training
2012 CNST 701 Project Management Principles
2008 - Microsoft Certified Desktop Technician
2007 - Microsoft Certified Professional
2006 - Information Technology Library ITIL Foundation Issuing Company Getronics KPM
1995 - Association of Certified and Chartered Accountants Level 1 and 2.
1993 - BA Business Studies Degree Studied in Brunel University Buckinghamshire England Major Marketing and Corporate Strategy
1992 - Higher National Diploma in Business and Finance Studied in Brunel University Major Marketing
Project Management Institute Membership ID: 2211753
Microsoft Certified Professional MCP ID#6602220 Certified Since 2008
Munich Reinsurance Toronto Ontario 390 Bay Street Office
Work Term January 2019 to November 29th 2019
Project Manager for Office 365 Microsoft Azure Migration and Desktop Refresh Projects
Work as part of a Global IT Service Organization information technology department controlling a team of 30 projects in 10 countries to deliver system solutions for Office 365 and Desktop Migration and Application Remediation that meet business needs and support business initiatives for multiple Client Companies supported by the Munich Re Group.
Work very closely with Project Managers at Dell for hardware and human resources for project.
Work with Software Vendors and Project Testing UAT and Production Testing Teams to remediate applications.
Manage the Workplace project of which the object is to rollout the new client base for all offices supported by Toronto IT group in USA,Canada and Latin America (rollout of new laptops with Windows 10 and Office 2016).
Ensure that the project is;
oCompleted on time and within budget.
oObjectives are met and that resources are utilized effectively and efficiently and clients are satisfied.
oManage all components of moderately complex IT projects
oCo-ordinates activities of team, identifies necessary resources and develops schedules to meet completion deadlines.
oDevelop detailed work plans, schedules, project estimates, resource plans and status reports
oVerifies team adherence to control and risk implementations as well as standards and process changes
oApply comprehensive understanding of how multiple areas collectively integrate within IT Project leadership to contribute towards achieving business objectives.
oPersuade and influence others through strong communication and negotiations skills
oUtilize comprehensive knowledge of multiple areas within technology to achieve technology objectives
oComplete project via skype for Business and face to face meetings and display results with Microsoft Project.
o Document project artefacts and operational processes with SharePoint and show case highlights in Weekly Monthly and Quarterly reports chaired to primary client Stakeholders and Project Managers and Technical Leads and Vendor representatives Dell.
Markham and Stouffville Hospital
Work Team July 2018 to January 2019
Initiate, Plan, and Execute Monitor and Control and Close the Infrastructure Refresh and Azure Migration Projects for LAN Wi-Fi and Firewall with Vendors Telus and Cisco for Markham and Stouffville Hospital and Uxbridge Hospitals by January 2019.
Create the Infrastructure Maturity Assessment and Technical Service Roadmap Document with Vendors Telus, Cisco and Vertitechit
Manage and Create the Program Project Plan with MS Project and Project Artefacts and Operational Processes in SharePoint.
Monitor and Control and chair and organise auditorium Meetings with Departments with skype and face to face meetings for 70 departments to plan migration and mitigation strategies for all hospital Departments engaging with Departmental Managers and Directors and appointed Vendors.
Plan and Lead the Migration with Vendors Telus and Con-net.ca for closet migrations.
Work with all departmental members of the IT Department to complete the project and manage the resources and disputes and issues from each department required to complete the projects.
Sever the Connection from IBM and Transition to Telus for new Infrastructure support agreement.
Produce Weekly and Monthly Status Program Report and Project Plan and Steering Committee Reports in MS Project and Excel and present the reports to Primary Stakeholders.
Assist in the creation of the Project Support Office
Align program of projects to the Strategy and Mission statement of the Hospital.
Assist in the site wide MEDITECH SHINE Upgrade Project.
York University Office 365 Migration Project
Work Term: April 2018 to June 2018
Initiate and Plan the Execution Phase of the Office 365 Migration Project from Active Directory to Azure.
Obtain within 12 weeks the key 6,000 IBM Lotus Notes Email Accounts Migrating to Office 365 for Vendors Binary Tree and Softchoice for the client the Schulich School of Business and Osgood School of law during the Universities period of official strikes with multiple unions.
Plan the daily execution of the Migration Pilot and steady state migration process to demonstrate to the Client the iterative proof of concept of the Execution migration Process with vendor interaction and support.
Design support mechanisms for the pre and post and Migration Phases of the project for monitoring and controlling the project.
Manage the team of 55 skilled Project Team members in the departments responsible for Lotus Notes Support, Office 365 Support, Telecoms Support, Ambassador Support and Vendor Support for Softchoice and Binary Tree
Responsible for technical process writing and Problem management and Incident management.
Create project artefacts for the processes in Teams, SharePoint and Basecamp and Ms Project for procedures and processes conforming to the PMP and ITIL methodologies and the Software Management Life Cycle.
Re-scope and Re-baseline the project Plan with the Client and Vendors using MS Project.
Perform weekly Steering Committee Functions to showcase the project progress and milestones to senior Director Level management.
Chair and coordinate daily progress meetings with the Vendors and Client and act as the speaker for the client to the vendor for incident and problem management
Be the gatekeeper and designer of all project processes and task assignments for the project teams.
Train the Ambassador support for post migration process
Remediate Software errors with the Vendor and Client and coordinate remediation to technical teams.
Lead the Problem Management solutions
Create a repetitive process template of all points mentioned above to be duplicated to other pending O365 Migration projects scheduled with the client in 2018.
Confidential Government Defense Project (UK & Canada)
Work Term: October 2017 to Mar 2018
Project – Cloud Security Solution for Surveillance (Initiation / Planning and Execution)
Fly to London England and Project Manage the installation of an internet and voice security system to a private Property Company client in London USA and Canada within six months.
Monitor and control weekly financial spend on IT Hardware and Software and third-party vendor expenses to control the cost of the project using Microsoft Excel and Microsoft Project
Display weekly the key Milestone tasks and overall project progress using MS PowerPoint to create the client dashboard and high-level project progress in Excel achieved at each stage of the projects lifecycle using PMP methodology to reshape the overall project plan performance created in MS Project to create new milestone tasks and deliverables and new Work Break Down Structures and human resource requirements.
Hydro One Toronto Ontario Canada
Work Term: July 2017 September 2017
Project Manager / PCO
Project – Evaluation of upgrades from Windows 2010 to Office 365 for Azure and Office 365 Migration Projects
Support Program Manager in delivering 14 projects within the IT department for Windows 10 and Office 365 projects to external Client Hydro One and identify within 3 months what core applications are not compatible with Windows 10.
Create Modify and maintain the Project Plans and WBS using Clarity PPM Software and create Human Resources plans for each milestone and milestone tasks.
Create the steering committee’s client dashboard in Excel to be displayed in PowerPoint to showcase the overall project and program weekly performance and the purchase of hardware and software against each project in-flight.
Create high level deployment diagram of office 365 within Hydro One infrastructure.
Obtain collective agreement from Program Manager and Steering Committee and Project Executive Sponsors on Project Governance using meetings and progress reports to arrive at key decision points.
Participate in Change Management Process on the Change Management Board to review and approve changes.
Use Clarity CA PMM and Open Workbench to estimate, forecast and track resource allocations and perform reconciliation in-between forecasts and actuals for projects.
Prepare project status update reports for PMO, attend Integrated Project Team Meetings, and manage project files
Develop, consolidate and reconcile management and resource allocation reports.
Track and reconcile financials weekly/monthly/ad hoc requests
Agree the Financial Planning Agreements with the primary stakeholders and Team Leads for each project
Showcase key mile stones achieved in each project to the Primary Stakeholder in the form of weekly and monthly status reports in excel and power point.
Crete Shipping London England
Work Term: October 2016 to June 2017
Present a private Shipping Company client in London with a Cloud based CCTY security proposal project running on Microsoft Surface Pro Laptops installed with Windows 10 and HTC1 M10 Smart phones and Samsung Galaxy Tab Tablets installed with the Android operating system to be implemented across the UK, Canada and the USA for the clients import and Export business. Complete this project in 6 months.
Plan supply Install and Execute and configure the above Windows and Android hardware configuration.
Prepare Statement of Work for Office 365 and AD to Azure Migration Project to new buyers of the business.
Prepare a financial funding agreement to the Client of Project Services supplied and provide the Client with a fixed rate of return of value from the project.
Display weekly the client dashboard of key Milestone tasks in MS PowerPoint achieved at each stage of the projects lifecycle using PMP methodology to reshape the overall project plan performance created in MS Project to create new milestone tasks and deliverables and new Work Break down Structures and human resource requirements.
Hand over all project artifacts to be maintained and controlled by Operations team representatives in three countries.
Toronto Transit Commission (1910 Yonge Street)
Work Term: April 2016 to September 30th, 2016
Project Manager for Oracle Database & Applications migration from 11.0 to 12.0.
Temporary 6 months assignment as previous Project manager retired and then resumed role as a private consultant.
Assist in the co-ordination of the Oracle Migration Infrastructure and 21 projects for application remediation for three Portfolio Managers.
Report on Incident Management for Internet Explorer and .net software version problems and Problem Management for this application.
Request fulfillment process for standard change requests liaising with the Change Management Board and being a member of the change panel.
Assist in program / project coordination of Project Schedules / Status / Issues status and financial reporting, portfolio / project schedules maintenance, monitoring progress, assessing project status and recommending and managing corrective action, if required.
Monitor and document the project purchase order progress of hardware and software reconciled and matched against the program.
Gather requirements and develop, document and maintain Business Requirements, Functional Specifications, statements of Work, and related Requirements documentation for application upgrades and migrations
Create the Requirements document for the projects; Wheel Trans Timetable Scheduling booking system project. The Fan Monitoring System project that can report fires in the transit tunnels. The Camera on bus project to monitor vehicle and passenger safety on the TTC bus fleet.
Present to steering committee the monthly client dashboard of the programs projects progress using pie charts and bar charts and percentages of work completed and deliverables achieved to promote consistency, productivity and shared stakeholder expectations.
Company: Rogers Brampton Campus Dixie Road Office
Work Term: November 2015 to March 31st, 2016
Project – Office 365 Migration / Server Migration (2008 to 2012) (physical to virtual) / Application Migration
Create the project plan within 5 months for each Project for the Program using MS Project and define the method for capturing the financial data in hours that will be tracked for each project on a weekly basis against appointed project human resources adhering to the agreed Governance Process.
Create the Excel Client dashboard to identify key Milestones Project Progress in percentages derived from Excel Spreadsheets and MS Project Reports and RAG reports for stakeholder agreement.
Taylor the MS Project Plan for each Project based on new Scope, Time, Quality, and Cost data derived from weekly work in progress captured in Excel and MS project and Meeting Minutes with Team Leads and Project Sponsors.
Discover infrastructure & 500 applications that are ready to migrate from physical to virtual servers
Report of overall migration feasibility
Report on the maintenance of software applications on legacy server environments to be taken out of support
Report on the incident management of software that will not be compatible with new server environment.
Guide offshore team in application testing / remediation and overall migration
Work with Overseas and onsite Vendor Program Manager and Architects Tech Mahindra to deliver a migration report of the plan to migrate all applications and servers within 5 months to Vendor HCL to action the created plan.
8120269 Canada Incorporated - Construction / Housing client
Work Term April 2015 to November 2015
Project – Migration from server 2008 to 2012R2 / Office 365 Migration / Migrate Active Directory domain to Azure
Initiate Plan and Execute Monitor and Control and Close the sale and acquisition of UK fixed assets to purchase Canadian fixed assets for a UK based Construction / Housing client working in the United Kingdom within 6 months.
Set up Office 365 and Windows 10 in client site offices for 1000 users utilizing Office 2016 and collaboration in the cloud with SharePoint to overcome client’s infrastructure limitation and promote anytime anywhere access to applications
Showcase the projects performance using the SPI and CPI derived from the programs performance to produce the weekly client dashboard.
Company: Ministry of Community and Social Services Cluster MCCS
Work Term: December 2014 to March 2015
Job Title: Project Manager
Project – Server migration (physical to virtual)
Project Manager and for three months as previous PM for this role was on leave .
Provide IT Rationalization for Project to consolidate all CYSSC servers across the province of Ontario in to two primary data centers of Guelph and Kingston or third-party hosting and the bullet points below.
Report on the maintenance of the software applications operating on the server environment and storage server environment.
Create Work Plans with agreement from Release Management Co-Coordinator’s in MS Project
Update Plainview Project Status Report for Project.
Discuss in Meetings the Current and Future Project State changes with ITR Project Team.
Work Term: August 2013 to October 2014
Project Manager and Application Manager
Project – Migration from Windows XP to Windows 7 and migrate to Windows 2010 (Office 365) from AD to Azure
Create, access, design and redefine the Projects Business Requirements Document for presentation and discussion with Directors and Primary Stakeholders within the Wealth Management, Private Bankers, iTrade, Private Investment Council and Taxation Canadian Departments and coordinate overseas vendor and SME activities within the Caribbean and Minneapolis USA.
Act as SME Product Manager for over 50 applications at various stages of the SDLC that require remediation and software re-configuration to work with Windows 7 and different.net versions and report on the maintenance of the software applications within the Scotia bank environment.
Engage with the Primary Stakeholders to agree the current state and future state of the business operating system environment with agreement and signoff from each primary Stakeholder in group and one to one meetings for three application migration projects; Wealth Management, Scotia iTrade and Scotia Private Client Group during the projects life cycle.
Engage with application SME’s and Third-Party Vendors for remediation and testing of e-commerce and e-trading platforms within agreed Service Level Agreements.
Consult with third party software Vendors to Design and Build applications for applications in line with the different Scotiabank departmental infrastructures using Waterfall and or Agile ISTQB techniques.
Work Term: March 2012 to April 2013.
Project Coordinator / Manager
Project – Software Testing / Application Migration and Compatibility Project / Windows XP to Windows 7
Co-ordinate and schedule testing plan and methodology with testing teams within an AGILE environment by engaging directly with the overseas India Cognizant SME’s and JP Hancock Boston USA SME’s and acting as the SME if no SME was available.
Engage with Project managers in telephone conference meetings to agree the process of migration, testing, packaging and certification, scheduling, tracking and documentation, deployment and training for 130 business applications.
Track daily actual performance of business-critical applications to ensure that solution is on schedule with estimated completion dates in line with the project to prevent scope creep and re-base lining the project. Create the client dashboard in Excel using the daily captured data.
Chair daily, weekly and monthly telephone, virtual and in person milestone progress meetings of the projects status and milestones achieved to primary stakeholders, application team owners and team members.
Communicate daily with application owners and application teams to discuss remediation strategies to complete work outstanding with associated application system owners, UAT teams, third party vendors and Project Managers.
Work Term: July 2011 to March 2012
Schedule the deployment of desktop and software packages to work teams with a clear work break down structure.
Negotiate with the Primary Stakeholders through Program and Project Managers in weekly meetings to agree on the Planning and Execution of the Project based on the BRD report.
Meet with Users and testing teams to gather the findings required for formulating the Business Requirements Document for the Project.
Coordinate and schedule for testing bespoke applications with UAT team and perform the UAT processes by creating the use test cases and testing plan and testing strategy.
Create the overall projects performance expressing the CPI and SPI of the projects performance using Microsoft excel and MS PowerPoint.
Getronics A Microsoft Gold Partner IT Outsourcing Company
Locations worked in: United Kingdom and Global
Work Term: February 2005 to May 2011
Senior Technical Analyst and Team Leader.
Provide 3rd line technical remote desktop and onsite VIP Service Support to two global customers, G4S and Subsea 7, each having 10,000 international users conforming strictly to a Microsoft, ITIL and Prince2 environment.
oProvide network administration for user’s laptops and desktops running with Microsoft Windows XP and Windows 7 and Safe Boot Laptop Encryption, Microsoft Active Directory, Citrix Management Console, and Lotus Notes Domino Administrator and Microsoft Exchange and Blackberry Enterprise Server and numerous bespoke client access applications.
oPerform and document and train the team in following daily tasks;
oDomain user account migration
oDesign and create for global rollout client requested specific laptop and desktop images for IBM, Dell, HP, and Sony PC’s and Research in Motion handheld devices and Sierra Wireless Air card devices.
oMicrosoft Exchange and Lotus Notes Domino Administrator for user account creates, renames, MID box creation, data base access, recertification, mail file restores.
oBlackberry configuration of hardware and server registration for Lotus notes and Microsoft Exchange via Desktop Manager Software and Blackberry Business Enterprise Server.
oActive directory account renames creations, moves data directory restores, application and directory access and group policy amendments.
oServer backups for applications server, laptop and desktop images server and electronic document repository servers.
oPrinter Maintenance for Lexmark and HP printers via print server accessed through remote desktop.
oCitrix Management Console user session maintenance.
oAnti-virus and Anti-spyware removal methods for new major threats down to the registry level.
oIBM AS400 administrative account maintenance
oUnix User account maintenance for printers and access rights to databases.
oPerform daily backups for using Tivoli Storage Manager Version 5. Release 2, Level 1.2 and Backup Exec Version 8.60 Rev 3808
oTrain the team to troubleshoot all of the above to a second and third line level with a 90% first time fix track record.
oMentor the team to exceed client expectation and to over achieve at the standards required for their position and to promote the company corporate image in the eyes of the client.
oTrain new teams of technicians joining the client contract on a daily basis to perform the above tasks.
oProvide professional personalised onsite support to key business sites in the UK on a rotational basis for senior and board level directors in all the above tasks.
Greatest Achievement: Design and streamline the daily work activity task process by deploying new software tools and work disciplines resulting in staff reduction with increased productivity from the new departmental changes created.
Work Term: November 2004 to February 2005
Business Analyst and Product Manager
Within four months,Investigate, create, document, and present to primary Stakeholders within the Boston Consulting Groups company called Monitor why Lenovo Laptop hardware should be purchased globally for the Monitor Company Group