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Multi-Unit Restaurant Operator, Food Services

Ottawa, ON, Canada
February 28, 2020

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Alexander Munro

**** ******** ********, *******, ** K16 6C4 Tel: 613-***-****

E-mail: / LinkedIn Profile:

Work Experience

Heart and Crown Irish Pubs, Ottawa, ON November 2005 – December 2019

Vice-President – Business Operations & Development

Group of Pubs consists of the Heart & Crown ByWard Market, Heart & Crown Preston St, Heart & Crown Barrhaven, The Aulde Dubliner/Pourhouse and James Street Pub

5 Locations in the City of Ottawa, containing a total of 14 internal pubs

Responsibilities include; oversee all restaurant P&L’s, create all restaurant yearly budgets, review and negotiate all company contracts with major suppliers, manage a team of 20 senior managers responsible for over 350 staff members

New Store Openings from Lease Phase, Construction to Roll-out

Created and executed a Manager Development Program instructing all company senior managers for their further teachings, trainings and development as senior leaders responsible for multiple millions of dollars

Assist with menu creations: food, liquor and special functions

Promoted from Director of Operations to Vice-President – Business Operations & Development in January 2010

~Aulde Dubliner/Pourhouse (Heart and Crown Irish Pubs), Ottawa, ON July 2005 – October 2005

Restaurant Consultant/Interim General Manager

Prime Restaurants of Canada Inc., now Recipe Unlimited

D’Arcy McGee’s Irish Pub, Ottawa, ON November 2003 – November 2004

General Manager

Accountable for:

Maintaining fiscal budget integrity, managing recruitment, selection, scheduling, recognition and

progressive coaching, developing, executing and evaluating local store marketing plans and promoting a work environment that is healthy, safe and based on respect and trust.

210 seat capacity with annual gross earnings of $3 million, and lead 55 employees

On a relative basis for performance, pub was ranked 3rd out of 27 corporate stores based on sales, performance and leadership.

~Fionn MacCools Irish Pub, Toronto, ON September 2003 – October 2003

Training Manager

Responsibilities included maintaining financial, physical and human aspects of very busy downtown

Toronto business

Completed Manager Development program, Prime Restaurants of Canada Inc.

Accountable for all training materials for Front of House and Back of House as per needed for business needs as well as for Workplace Safety Insurance Board.

Promoted as General Manager for D’Arcy McGee’s Irish Pub in 2 months

Zefferelli’s Pasta Joint, Calgary, AB September 2001-June 2003

General Manager/Owner (Operating Partner)

conceptualized, and acted as co-general contractor in the re-design of 60 seat restaurant/40 seat patio from an Irish Pub (Tullamore Pub) to a trendy new Pasta House

obtained liquor and business licenses

manage all activities of sales and marketing, operations, purchasing and inventory control and human resources management

negotiated with product territory managers to develop sales and strategies

The Dubliner Irish Pub, Calgary, AB February 2000 -August 2001

Director of Operations/Owner (Operating Partner) --- same company as below

formerly Calgary’s oldest Irish Pub known as “The Unicorn”

negotiated deal to purchase from the “Irish Rovers” Band

conceived and executed strategy

won bidding war of pub with four restaurant/pub groups

re-designed 200 seat pub, completely renovating interior and exterior

obtained liquor and business licenses

managed multi-unit pubs (The Dubliner & Kilberry’s (see below) )

purchased with financial stability of Kilberry’s (see below)

Kilberry’s Celtic Public House, Calgary, AB November 1999-August 2001

General Manager/Owner (Operating Partner)

conceived, conceptualized, acted as co-general contractor for restaurant and kitchen design, menu creation, policies and procedures, on-site construction

managed all activities of sales and marketing, operations, purchasing and inventory control, human resources management, including Executive Chef, Bar Manager and Assistant Manager

obtained liquor and business licenses

obtained small business loan through R.B.C.

opened four months ahead of schedule

converted a former bank space into a distinguished 105 seat restaurant

developed pro-forma statements, estimated to gross $750,000.00 in first year; actual was $1.1 million

liaised with community, city and provincial officials

chaired the “Kensington Village Pubs Association”

Chateau Lake Louise, C.P. Hotels, now Fairmont Hotels, Lake Louise, AB February 1998-October 1999

Server/Bartender/Room Supervisor

Poppy-Room, 220-seat Family Food and Beverage outlet

Victoria Dining Room, 1200-seat convention room

In-Room Dining Service, servicing 550 guests room

Lobby Bar, 75-seat high-end beverage outlet

Quinn’s Inn, St. Andrew’s, ON January 1997-February 1998

Bartender, Server with Management responsibilities

pub-basement level, dining room-main level, banquet room-top floor with a combined capacity of 325 seats

started as bartender, worked all positions until achieved manager role

responsible for schedules, banquet planning, liquor orders

Governor General’s Foot Guards, Ottawa, ON April 1995-December 1996

Canadian Armed Forces, Government of Canada

main duty 1 of 2, “Changing the Guard” ceremony on Parliament Hill

main duty 2 of 2, Certified Infantry Soldier

performed Sentry Duty at Rideau Hall and The Governor General’s Residence

Various duties at Prime Minister’s residence and The Governor General’s Residence

attained Canadian Forces Infantry-man status (QL2 and QL3), Guardsman (Private) with one of Canada’s Prime Reserve Units

general peace-keeping and peace-making duties and training

1of 100 chosen from a group of 1200 applicants

1 of 5 hired of the 100 chosen in first interview

Certified in C.P.R. Basic


Carleton University, Ottawa, ON 1993-1995

Bachelor Of Arts/ Political Science Program – not completed

Glengarry District High School, Alexandria, ON 1992

Graduated Grade 13/O.A.C.

Continued Education

Guinness Management Operations Pub Course, Stamford, Connecticut. June 2000

1 Week Accelerated Executive Program, sponsored by Diageo/Guinness U.S.A.

Smart Serve Certification, Achieved in 1996

W.H.M.I.S. Certification, Achieved in 1995

Basic C.P.R.

Community Involvement

Ottawa Gaels Gaelic Football – President 2006/2007

promoting Irish Football in the community of Ottawa and the Ottawa School System

Christmas Dinner for the less Fortunate – Heart and Crown Irish Pubs, 2005 - Present

event volunteer and project co-ordinator

Juke Box Mania – Ottawa Boys & Girls Club

event volunteer and project fundraiser

Ringside for Youth – Ottawa Boys & Girls Club,

event volunteer

Fight For The Cure – Ottawa Regional Cancer Foundation Fundraiser white-collar event, 2006- Present

event volunteer and board member

Calgary Children’s Hospital

fund-raising project through Kensington Village Pubs Association

Juvenile Diabetes Research Foundation, Ottawa, ON

volunteered for the J.D.R.F Walk for the Cure

Ontario Special Olympics, Cornwall, ON, Summer Games 1996

volunteered as assistant to the Games Director and event volunteer

United Way/Centraide, Ottawa, ON

event volunteer for many Campaign’s

Maxville Manor, Maxville, ON – 150 Bed Not-for-Profit Charitable Home for the Aged.

volunteered in a variety of activities, including special events for the residents and assisted in many areas during a 2-year re-construction phase of the Manor

Interests, Hobbies, Affiliations & Awards

Former member of the Calgary Police Services Pipe Band and the Glengarry Pipe Band, (both a drummer and bag-piper)

Avid Golfer, Curler, Soccer, Hockey & Gaelic football player

Coached Juvenile Soccer and Gaelic Football

Past President of the Ottawa Gaels Gaelic Football Club. Achieved a $56,000.00 loan from the Ontario Trillium Foundation for the Club

Languages of Life – Volunteer

Board Member of Fight For The Cure – Large campaign for the Ottawa Regional Cancer Foundation

Recipient of Top Forty Under 40 --- Ottawa Business Journal / Ottawa Chamber of Commerce

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