Ryan Ford Fay

Experienced manager looking to grow by joining an exciting and dynamic sales environment. Positive, high-energy problem-solver that enjoys challenges and working in a team environment. Results driven with an easy-going attitude. 8338 S Independence Cir

Littleton, CO 80128

303-***-****

adb1ax@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Highlands Ranch Community Association, Highlands Ranch, CO ASSISTANT FACILITY SUPERVISOR APR 2018-PRESENT

● Responsible for supervision of 40 facility staff including guest services, membership, registration, and janitorial

● Oversees facility walk-throughs and inspections by South Metro Fire Department, Tri-County Health Department and Douglas County Sheriff with a need to adhere to strict regulations

● Assists the Facility Supervisor with heavily reduced annual budget, developing new revenue generation, expense control, and accounts payable

● Created new emergency procedure guidelines and training program to improve safety protocols across the entire company

Nordstrom Inc, Denver, CO

COMBINED OPERATIONS MANAGER MAY 2016-JUN 2017

● Ranked #1 in Mountain Region and top 25% nationwide for loss prevention results

● Reduced annual shrink from $234k (1.83%) to $116k (0.85%) during first year

● Initiated 100+ external apprehensions

● Oversaw and assisted loss prevention vendors with installation of new alarm and camera systems at two new store openings

● Responsible for hiring 6 employees in Loss Prevention and Building Services

● Developed and promoted 2 employees to leadership roles

● Managed both departments’ combined budget of $165k and stayed within plan

● Developed the training program for over 50 store management employees and sales associates on building security, emergency response, and shrinkage awareness topics LOSS PREVENTION LEAD DEC 2015 –MAY 2016

● Completed Manager in Training program

● Developed Service Ambassadors and Agents into top talent

● Exceeded monthly arrest goals while executing monthly shrinkage program

● Developed strong partnership with Denver Police Department & Detectives LOSS PREVENTION AGENT DEC 2014–DEC 2015

● Top performing Agent within Mountain Region for external apprehensions

● Proven track record of identifying and detaining known fraud refunders, members of ORC groups, and high profile shoplifters

● Initiated several internal cases and assisted Regional Investigators with interviewing employees

● Ensure building security and overall store safety Urban Lending Solutions, Broomfield, CO

INLINE AUDITOR JAN 2013 - AUG 2013

● Review, analyze, and make final determinations regarding company correspondence sent to customers

● Mentor and coach advocates in order to successfully maintain and exceed production and quality standards

● Exceptional performance; 100% of Post Close Audits passed

● Maintain a professional, respectful, and positive attitude in all company interactions; when addressing customer concerns, collaborating with co-workers, and communicating with superiors

EXECUTIVE, CUSTOMER RELATIONS JUL 2012 - JAN 2013

● Act as a customer advocate by processing, researching, and addressing incoming calls regarding customer concerns, while practicing excellent interpersonal skills

● Provide customers with a thorough knowledge of all information involving their case, using a systematic and logical approach to help discourage escalating customer concerns OTHER EXPERIENCE

Herman’s Hideaway, Denver, CO

BARTENDER JAN 2013 - OCT 2018

SKILLS

Management

● Positive work culture

● Employee development

● Sticking to a budget

● Exceeding goals

● Vendor management

● Customer service & experience

● Always learning

Sales

● Excellent listener

● Naturally inquisitive

● Extroverted people person

● Customer service

● Goal-driven

● Fostering relationships

● Strong phone skills

AWARDS

● 2015 All Star Award,

Nordstrom Inc

● 2016 Q1 Cash Call Award,

Nordstrom Inc

● 2016 Q2 Cash Call Award,

Nordstrom Inc

● 2016 Q3 Cash Call Award,

Nordstrom Inc

● 2016 Q4 Cash Call Award,

Nordstrom Inc

EDUCATION

Southern New Hampshire

University

Enrolled in Bachelor of Science

program, major in Business

Management, expected

graduation 12/2020

Regis Jesuit High School, 2006

INTERESTS

● Avid lacrosse player

● Skiing

● Managing an investment

portfolio

● Live music

● Dad to large number of

house plants

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