Experienced Loss Prevention, Facilities, and Risk Management Manager
Resume:
Ryan Ford Fay
Experienced manager looking to grow by joining an exciting and dynamic sales environment. Positive, high-energy problem-solver that enjoys challenges and working in a team environment. Results driven with an easy-going attitude. 8338 S Independence Cir
Littleton, CO 80128
***********@*****.***
PROFESSIONAL EXPERIENCE
Highlands Ranch Community Association, Highlands Ranch, CO ASSISTANT FACILITY SUPERVISOR APR 2018-PRESENT
● Responsible for supervision of 40 facility staff including guest services, membership, registration, and janitorial
● Oversees facility walk-throughs and inspections by South Metro Fire Department, Tri-County Health Department and Douglas County Sheriff with a need to adhere to strict regulations
● Assists the Facility Supervisor with heavily reduced annual budget, developing new revenue generation, expense control, and accounts payable
● Created new emergency procedure guidelines and training program to improve safety protocols across the entire company
Nordstrom Inc, Denver, CO
COMBINED OPERATIONS MANAGER MAY 2016-JUN 2017
● Ranked #1 in Mountain Region and top 25% nationwide for loss prevention results
● Reduced annual shrink from $234k (1.83%) to $116k (0.85%) during first year
● Initiated 100+ external apprehensions
● Oversaw and assisted loss prevention vendors with installation of new alarm and camera systems at two new store openings
● Responsible for hiring 6 employees in Loss Prevention and Building Services
● Developed and promoted 2 employees to leadership roles
● Managed both departments’ combined budget of $165k and stayed within plan
● Developed the training program for over 50 store management employees and sales associates on building security, emergency response, and shrinkage awareness topics LOSS PREVENTION LEAD DEC 2015 –MAY 2016
● Completed Manager in Training program
● Developed Service Ambassadors and Agents into top talent
● Exceeded monthly arrest goals while executing monthly shrinkage program
● Developed strong partnership with Denver Police Department & Detectives LOSS PREVENTION AGENT DEC 2014–DEC 2015
● Top performing Agent within Mountain Region for external apprehensions
● Proven track record of identifying and detaining known fraud refunders, members of ORC groups, and high profile shoplifters
● Initiated several internal cases and assisted Regional Investigators with interviewing employees
● Ensure building security and overall store safety Urban Lending Solutions, Broomfield, CO
INLINE AUDITOR JAN 2013 - AUG 2013
● Review, analyze, and make final determinations regarding company correspondence sent to customers
● Mentor and coach advocates in order to successfully maintain and exceed production and quality standards
● Exceptional performance; 100% of Post Close Audits passed
● Maintain a professional, respectful, and positive attitude in all company interactions; when addressing customer concerns, collaborating with co-workers, and communicating with superiors
EXECUTIVE, CUSTOMER RELATIONS JUL 2012 - JAN 2013
● Act as a customer advocate by processing, researching, and addressing incoming calls regarding customer concerns, while practicing excellent interpersonal skills
● Provide customers with a thorough knowledge of all information involving their case, using a systematic and logical approach to help discourage escalating customer concerns OTHER EXPERIENCE
Herman’s Hideaway, Denver, CO
BARTENDER JAN 2013 - OCT 2018
SKILLS
Management
● Positive work culture
● Employee development
● Sticking to a budget
● Exceeding goals
● Vendor management
● Customer service & experience
● Always learning
Sales
● Excellent listener
● Naturally inquisitive
● Extroverted people person
● Customer service
● Goal-driven
● Fostering relationships
● Strong phone skills
AWARDS
● 2015 All Star Award,
Nordstrom Inc
● 2016 Q1 Cash Call Award,
Nordstrom Inc
● 2016 Q2 Cash Call Award,
Nordstrom Inc
● 2016 Q3 Cash Call Award,
Nordstrom Inc
● 2016 Q4 Cash Call Award,
Nordstrom Inc
EDUCATION
Southern New Hampshire
University
Enrolled in Bachelor of Science
program, major in Business
Management, expected
graduation 12/2020
Regis Jesuit High School, 2006
INTERESTS
● Avid lacrosse player
● Skiing
● Managing an investment
portfolio
● Live music
● Dad to large number of
house plants
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