Sign in

Agile Project Manager and Scrum Master

Meridian, ID
February 27, 2020

Contact this candidate


Thomas Dolan (Tom)

Thomas Dolan

Professional Summary

Experienced Agile Scrum/Project/Release Manager with experience managing local and remote cross functional agile development teams. Experience as a Senior Release manager ensuring that all aspects of enterprise software and supporting infrastructure are production ready. I have often served as the product manager, gathering customer requirements and then turning those requirements into deliverable stories. Certified Scrum Master who has worked with multiple teams simultaneously to normalize and stabilize the software development cycle. Adept at getting teams moving in the right direction to deliver quality product on a predictable schedule and with world class quality. I have worked with multiple development, operations, product, change control and delivery teams simultaneously to ensure that all code is thoroughly integration, QA and performance tested and ready for delivery to production. Strong focus on creating clear and consistent goals and objectives. Regular interaction with all levels of organization including executives to give an accurate assessment of release readiness and provide suggestions and solutions for process improvement.



Agile Methodologies

Agile Project Management

Software Project Management

JIRA Agile Software Development

Project Management Software Development Life Cycle (SDLC) Software Development Software Release Management

Story Size Estimating Requirements Analysis

Backlog Grooming Root Cause Analysis


Certified Scrum Master (CSM) Scrum Alliance

Meridian, ID 83642


Thomas Dolan (Tom)

Experience Meridian, ID 01/2017-02/2020

Senior Release Manager

Worked with multiple cross functional teams simultaneously to ensure new functionality and bug fixes were production ready to deploy to the customer facing and websites and mobile platforms. Ensure all aspects of release (application upgrades, OS patches, hardware upgrades, projects and programs) were production ready.

• Led projects which participated in every biweekly release throughout the year.

• Led Release calls to launch code to production. Coordinating multiple teams that deployed code, mitigated issues and signed off on release to production.

• Mentored New Release Managers.

• Application upgrades for 20+ applications to ensure the entire stack components were on current release (JBOSS EAP/EWS, JDK, Node JS, OS).

• Collaborated with participants to determine product timeline.

• Created risk mitigation plans.

• Weekly reporting to executive committee on overall release readiness. San Francisco, CA 06/2014-12/2016

Senior Delivery Manager

Managed multiple teams responsible for implementing new functionality, upgrading current functionality and providing bug fixes for the back-end systems supporting the and websites.

• Delivered multiple iterations and releases of functionality and fixes for multiple teams.

• Act as Scrum Master for multiple teams simultaneously.

• Alternating releases was responsible to ensure all projects and applications participating in the release were prepared to move their enhancements/fixes to production. (QA, Performance, Integration sign off).

• Mentored New Delivery Managers.

• Created process for first and only team in the organization to continue to deliver additional functionality during holiday freeze period.

• Led Effort to accelerate delivery from once a month to every two weeks.

• Primary group contact for migration from Jira to VersionOne as Agile tracking and reporting tool.

• Weekly reporting to executive committee on overall release readiness. Thomas Dolan (Tom) San Francisco, CA 08/2013-05/2014

Agile Iteration/Scrum Manager

Brought in to help the development organization at move to an agile development model and delivery model.

• Delivered multiple iterations and releases of functionality and fixes for multiple teams.

• Quickly came up to speed on systems and processes used by the organization.

• Worked to refine story sizing and backlog grooming processes.

• Scrum master for multiple development teams simultaneously.

• Delivered Multiple iterations of functionality and fixes for between 2-4 different application teams at a time.

• Able to help stabilize velocity and overall delivery predictability. Avaya, Inc Santa Clara, CA 10/2006-07/2013

Scrum Master/ Escalation Manager UC Applications.

After Traverse Networks was acquired by Avaya worked on several Unified Communications products used by millions of end users. Asked to perform multiple roles. Simultaneously managed teams of QA, lab management and escalation engineers. Products included enterprise PBX, softphones and mobile clients.

• Deliver multiple major releases, service packs and hot fixes on 4 different UC products.

• Reduced aged escalations across the portfolio by 87 %.

• Developed policies and procedures for new remote Continuing Engineering team to integrate with existing design team.

• In less than 6 months resolved 5 executive escalations. All had previously been open between 9 month and a year. All had CEO sponsorship and had multi-million-dollar revenue impact. Traverse Networks Fremont, CA 10/2002-09/2006

Installation, QA and Operations Manager.

Took on many roles and responsibilities for this 20-person startup company acquired by Avaya, Inc. in 2006. These included managing team of QA engineers, managing a team of support and installation engineers, and overseeing lab and production infrastructure.

• Customer premises installation of multiple production and test PBX systems including Avaya Communication Manager and Modular Messaging, Cisco Call Manager and Unity, and ShoreTel IP PBX.

• Negotiated pricing for, purchased, Installed and maintained RIM Blackberry Enterprise Server.

• Managed test team responsible for obtaining Cisco Certification for enterprise Unified Communications product.

• Project managed and performed multiple customer installations of Unified Communications product.

• Created end user and administrator documentation, User Guides, Provisioning Guidelines, Trouble- Shooting Guides.

Thomas Dolan (Tom)

Cingular Wireless Walnut Creek CA 12/2001-09/2002

Retail Store Manager

Responsible for overall retail store operations, including Profit and Expense, Meeting Sales quotas, hiring and training, inventory management, employee development and coaching.

• Achieved highest activation rate of all store locations in Northern California.

• Recognized as a hands manager who put a large emphasis on ensuring a quality customer experience.

• Received recognition for high audit scores which focused on inventory management, cash management, security of customer information, and overall location security. eVoice, Inc Menlo Park CA 06/2000-11/2001

Operations and Customer Support Manager

Responsible for managing a team of 15 customer support and provisioning/activation specialists. Main interface for the NOC team of technical engineers.

• Regularly exceeded service level requirements for resolving customer issues.

• Prime contributor to requirements for customer self-provisioning web tool. SBC Wireless Pleasanton CA 05/1999-06/2000

Project Manager

Project manager on sales portals for the various SBC Wireless holdings (SWBT, Ameritech, SNET, Pacific Bell). Coordinated diverse teams to drive to agreement for common architecture and layout for the sales portals for the different markets, while balancing the needs for local market differentiation.

• Launched the eCommerce / consumer web sites for all the SBC wireless properties for end users to purchase new and upgrade services.

• Managed the creation of requirements for corporate "extranets" provided to large enterprise customers.

• Managed Compass System Administrator who backfilled my role after promotion.

• Assisted in ensuring that existing business applications were Y2K compliant. Education

Bachelor of Arts, Political Science 06/1994

San Diego State University

San Diego, CA

Thomas Dolan (Tom)

Additional Information

• Consistently rated as exceeds or high meets expectations.

• Able to quickly understand an organization’s processes and goals.

• Able to keep a cool head in stressful environments.

• Outside the box solutions to complex issues.

• References available upon request.

Contact this candidate