Erech L. Myers
Alpharetta, GA 770-***-**** adb1as@r.postjobfree.com LinkedIN
Summary .
Executive Consultant, Project Manager, Solutions Engineer/Architect & Team Manager with expertise in Benefits/Enrollment systems, Employee Benefits Consulting, Implementation/Project Management and Service Teams including experience in Sales (National Accounts and Local), EDI Management, Managing Teams of Employees, HRIS Tech Systems, Outsourcing of Benefits and HR, Payroll, Project Management, Business Analysis, Client Management.
Experience .
Ebix, Johns Creek, GA 2015 - 2019
Client Service Manager, Solutions Engineer, EDI Coordinator
Client Service Manager of Benefits Enrollment product
Managing service team of 10 plus
Coordinating teams of Account Managers, Product Support, Implementation, and EDI teams
EDI (Electronic Data Interface) Coordinator
Liaison and decision maker for Product Development team
Executive Solutions Engineer & Sales
Product & Services expert acting as the technical lead for the sales team
Accounts & prospects range from National Brokers to small Agencies as well as direct clients
Benefitfocus, Charleston, SC 2014 - 2015
Sales Executive
Lead Sales
Large Accounts 1,000 – 20,000
Lead presenter to prospect teams consisting of C-level, HR & Technical people
Coordinated team resources of Solutions Architects, Legal, Training, Lead generators
Return on Intelligence (now Emergn), Philadelphia, PA 2014
Senior Project Manager
6 month contract to finish overseeing the transition of the Siemens (Hearing Instruments Division) PeopleSoft system to BlinkHR and CloudPay system.
As the Senior lead on this project, used Microsoft Project and Excel spreadsheets to coordinate and oversee all aspects of this project including directing and leading calls for multiple teams from multiple companies on a daily basis.
BlinkHR (Expert Markets), San Francisco, CA 2011 - 2014
Solutions Architect & Implementation & Service Coordinator
Implementation & Service Delivery
Developed overall implementation solutions and processes including template questionnaires, spreadsheets, presentations, etc.
Interfaced and coordinated tasks with internal and external technical resources
Served as lead of implementation efforts including customization and integrations
Implemented 10+ clients over two years into the Benefits Enrollment and HRIS systems
Liaison between client, vendors, and BlinkHR technology team
EDI Coordination, Implementation, and Vendor relationships
Facilitated weekly implementation WebEx meetings for clients and vendors
Acted as escalation point to resolve client issues
Managed the Implementation & Service Team (four employees)
Tasked with starting the “Service Office” to be located in Alpharetta, GA
Interviewed and hired Service team employees
Developed service delivery estimates
Project Management
Lead development project to enhance HRIS system to enable current PeopleSoft clients to easily transition to BlinkHR
Project manager tasked with transitioning a 5,000 employee spin-off client from their current PeopleSoft platform to BlinkHR
Conducted onsite discovery meetings enabling me to create estimated project cost and effort analysis and the initial project plan
Facilitated a weekly call, as well as participated in, three other weekly calls, building excellent rapport with the client, team members, and vendors
Continuously analyzed and anticipated data integrity issues from the many EDI feeds between all the systems
Organized the big picture, delegating effectively and motivating team members to work through issues to ultimately achieve on-time project completion
Product Development & Operations
Used past experience (market expert at Willis) along with feedback from clients and prospects to do competitive analysis
Coordinated, managed, and prioritized product bugs, feature requests and enhancements
Built, maintained, and coordinated repository for deliverables and marketing documents
Sales
Subject matter expert for the sales team
Acted as technical liaison between prospects and development team
Facilitated and participated in prospect demos and proof of concepts
Coordinated RFP responses and organized best practices, templates, etc.
Willis Towers Watson, Atlanta, GA 2004 – 2011
National Director of Employee Benefits & HR Technology (starting 2008) Market Expert & Vendor Relations
Market expert for technology systems and vendors for benefits enrollment, HRIS, outsourcing, payroll, recruiting, time & attendance, talent management, etc.
Cultivated, researched & managed all vendor relationships
Provided all Willis professionals nationally with knowledge and guidance regarding the selection and implementation of related technology systems
Created an Intranet Page including DIY documents for going through the entire marketing and decision process for deciding on a Benefits/HR system
Used Excel skills to create a questionnaire used nationally that auto populated a list of possibilities based on the answers to the questions
HR Technology Projects Coordinator
Directed the planning, design, production, and management of national technology projects (5500 Workflow, Resource Request Tracker, Health Assessment Tool, Outsource Group Sale)
Mumbai Liaison – we employed a handful of workers located in Mumbai that could handle certain types of project work
Developed and managed technology-related projects including workflow and database projects using Microsoft Excel, SharePoint and Access
Business & Data Analyst
Reformatted data files to comply with specifications so data could be imported
Combined data files from two different systems so all data could be cross referenced and used for reporting
Created pivot tables, charts, and graphs for use in executive reports
Implementation Manager & Client Manager (starting 2004)
Implementation manager and trainer of six implementation team members
Implemented dozens of clients on ADP HRB system as well as call center, FSA, and COBRA platforms over four year period
Used Microsoft Project to create and maintain the template project plan used by all team members for all implementations
Created and maintained document library for all implementation templates, guides, etc.
Client Account Manager of 10 plus middle market clients
EDI Implementations & Manager
Marsh USA, Inc. (Mercer), Atlanta, GA 1997 – 2004
Benefits & HR Technology Coordinator (starting 2001)
Trusted expert in all Marsh technology offerings as well as other EB & HR emerging technology and competitors from HRIS & EB Enrollment systems to Claims Analysis to Recruiting and Payroll
Responsible for informing, educating, implementing, and presenting all technology and web based Marsh products, services, and solutions to department of 32 and over 100 clients
Met and coordinated on a monthly basis and semi-annual conference with other office Technology Specialists
Selected to be part of the national design team that designed, created, and implemented EBView, an Internet based employee benefits communication website
Employee Benefits (Insurance) Account Manager (starting 1997)
Analyze, market, and negotiate employee benefits insurance coverage including fully-insured and self-insured for clients in the middle market (250 – 10,000 employees)
Proactively managed timeline for renewal activity and client presentations
Ensured overall client satisfaction by providing timely resolution and follow up of service issues that may arise including claims, billing, eligibility, enrollment, etc.
Planed and facilitated client Open Enrollment meetings including helping client produce open enrollment materials and benefit handouts
Supported clients in attaining compliance with governmental requirements and reviewed policies, benefit summaries, SPDs, 5500s, forms and rates for accuracy
Skills & Licenses .
Expert in Microsoft Excel (Macros, Pivot Tables, v-lookup formulas, etc)
Advanced user of Microsoft Office Suite (Word, Excel, PowerPoint, Access, Project, Sharepoint)
Licensed Life & Health Insurance Agent, State of Georgia
Education .
University of Georgia - Athens, GA (1997)
Bachelor of Business Administration (BBA)
Major: Risk Management and Insurance (RMI)