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HRIS, Employee Benefits, Implementation Manager, EDI, Account Manager

Alpharetta, GA
February 27, 2020

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Erech L. Myers

Alpharetta, GA 770-***-**** LinkedIN

Summary .

Executive Consultant, Project Manager, Solutions Engineer/Architect & Team Manager with expertise in Benefits/Enrollment systems, Employee Benefits Consulting, Implementation/Project Management and Service Teams including experience in Sales (National Accounts and Local), EDI Management, Managing Teams of Employees, HRIS Tech Systems, Outsourcing of Benefits and HR, Payroll, Project Management, Business Analysis, Client Management.

Experience .

Ebix, Johns Creek, GA 2015 - 2019

Client Service Manager, Solutions Engineer, EDI Coordinator

Client Service Manager of Benefits Enrollment product

Managing service team of 10 plus

Coordinating teams of Account Managers, Product Support, Implementation, and EDI teams

EDI (Electronic Data Interface) Coordinator

Liaison and decision maker for Product Development team

Executive Solutions Engineer & Sales

Product & Services expert acting as the technical lead for the sales team

Accounts & prospects range from National Brokers to small Agencies as well as direct clients

Benefitfocus, Charleston, SC 2014 - 2015

Sales Executive

Lead Sales

Large Accounts 1,000 – 20,000

Lead presenter to prospect teams consisting of C-level, HR & Technical people

Coordinated team resources of Solutions Architects, Legal, Training, Lead generators

Return on Intelligence (now Emergn), Philadelphia, PA 2014

Senior Project Manager

6 month contract to finish overseeing the transition of the Siemens (Hearing Instruments Division) PeopleSoft system to BlinkHR and CloudPay system.

As the Senior lead on this project, used Microsoft Project and Excel spreadsheets to coordinate and oversee all aspects of this project including directing and leading calls for multiple teams from multiple companies on a daily basis.

BlinkHR (Expert Markets), San Francisco, CA 2011 - 2014

Solutions Architect & Implementation & Service Coordinator

Implementation & Service Delivery

Developed overall implementation solutions and processes including template questionnaires, spreadsheets, presentations, etc.

Interfaced and coordinated tasks with internal and external technical resources

Served as lead of implementation efforts including customization and integrations

Implemented 10+ clients over two years into the Benefits Enrollment and HRIS systems

Liaison between client, vendors, and BlinkHR technology team

EDI Coordination, Implementation, and Vendor relationships

Facilitated weekly implementation WebEx meetings for clients and vendors

Acted as escalation point to resolve client issues

Managed the Implementation & Service Team (four employees)

Tasked with starting the “Service Office” to be located in Alpharetta, GA

Interviewed and hired Service team employees

Developed service delivery estimates

Project Management

Lead development project to enhance HRIS system to enable current PeopleSoft clients to easily transition to BlinkHR

Project manager tasked with transitioning a 5,000 employee spin-off client from their current PeopleSoft platform to BlinkHR

Conducted onsite discovery meetings enabling me to create estimated project cost and effort analysis and the initial project plan

Facilitated a weekly call, as well as participated in, three other weekly calls, building excellent rapport with the client, team members, and vendors

Continuously analyzed and anticipated data integrity issues from the many EDI feeds between all the systems

Organized the big picture, delegating effectively and motivating team members to work through issues to ultimately achieve on-time project completion

Product Development & Operations

Used past experience (market expert at Willis) along with feedback from clients and prospects to do competitive analysis

Coordinated, managed, and prioritized product bugs, feature requests and enhancements

Built, maintained, and coordinated repository for deliverables and marketing documents


Subject matter expert for the sales team

Acted as technical liaison between prospects and development team

Facilitated and participated in prospect demos and proof of concepts

Coordinated RFP responses and organized best practices, templates, etc.

Willis Towers Watson, Atlanta, GA 2004 – 2011

National Director of Employee Benefits & HR Technology (starting 2008) Market Expert & Vendor Relations

Market expert for technology systems and vendors for benefits enrollment, HRIS, outsourcing, payroll, recruiting, time & attendance, talent management, etc.

Cultivated, researched & managed all vendor relationships

Provided all Willis professionals nationally with knowledge and guidance regarding the selection and implementation of related technology systems

Created an Intranet Page including DIY documents for going through the entire marketing and decision process for deciding on a Benefits/HR system

Used Excel skills to create a questionnaire used nationally that auto populated a list of possibilities based on the answers to the questions

HR Technology Projects Coordinator

Directed the planning, design, production, and management of national technology projects (5500 Workflow, Resource Request Tracker, Health Assessment Tool, Outsource Group Sale)

Mumbai Liaison – we employed a handful of workers located in Mumbai that could handle certain types of project work

Developed and managed technology-related projects including workflow and database projects using Microsoft Excel, SharePoint and Access

Business & Data Analyst

Reformatted data files to comply with specifications so data could be imported

Combined data files from two different systems so all data could be cross referenced and used for reporting

Created pivot tables, charts, and graphs for use in executive reports

Implementation Manager & Client Manager (starting 2004)

Implementation manager and trainer of six implementation team members

Implemented dozens of clients on ADP HRB system as well as call center, FSA, and COBRA platforms over four year period

Used Microsoft Project to create and maintain the template project plan used by all team members for all implementations

Created and maintained document library for all implementation templates, guides, etc.

Client Account Manager of 10 plus middle market clients

EDI Implementations & Manager

Marsh USA, Inc. (Mercer), Atlanta, GA 1997 – 2004

Benefits & HR Technology Coordinator (starting 2001)

Trusted expert in all Marsh technology offerings as well as other EB & HR emerging technology and competitors from HRIS & EB Enrollment systems to Claims Analysis to Recruiting and Payroll

Responsible for informing, educating, implementing, and presenting all technology and web based Marsh products, services, and solutions to department of 32 and over 100 clients

Met and coordinated on a monthly basis and semi-annual conference with other office Technology Specialists

Selected to be part of the national design team that designed, created, and implemented EBView, an Internet based employee benefits communication website

Employee Benefits (Insurance) Account Manager (starting 1997)

Analyze, market, and negotiate employee benefits insurance coverage including fully-insured and self-insured for clients in the middle market (250 – 10,000 employees)

Proactively managed timeline for renewal activity and client presentations

Ensured overall client satisfaction by providing timely resolution and follow up of service issues that may arise including claims, billing, eligibility, enrollment, etc.

Planed and facilitated client Open Enrollment meetings including helping client produce open enrollment materials and benefit handouts

Supported clients in attaining compliance with governmental requirements and reviewed policies, benefit summaries, SPDs, 5500s, forms and rates for accuracy

Skills & Licenses .

Expert in Microsoft Excel (Macros, Pivot Tables, v-lookup formulas, etc)

Advanced user of Microsoft Office Suite (Word, Excel, PowerPoint, Access, Project, Sharepoint)

Licensed Life & Health Insurance Agent, State of Georgia

Education .

University of Georgia - Athens, GA (1997)

Bachelor of Business Administration (BBA)

Major: Risk Management and Insurance (RMI)

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