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Customer Service Banking, Back Office Banking

Chennai, Tamil Nadu, India
February 27, 2020

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Elangovan Radhakrishnan

#**, *** ******, **** ********, Chennai - 600089

Mobile: 960*******



Secure a responsible career opportunity to fully utilize my skills,

while making a significant contribution to the success of the company.


•Customer Service professional in Banking with experience in handling loan processing, deposits, withdrawals, transfers, check cashing.

•Experience in Sales and Marketing services.

•Shown consistent performance in maintaining excellent customer relations.

•Quick Learner. Cited for self-directed efforts and excellent results by Manager.

•Excellent communication, analytical ability and problem-solving skills.

•Exhibits strong commitment and sincerity towards work.

•Exudes confidence and thrives on challenges.



•Proficient in Spreadsheets, Access, Word and other Microsoft Office Programs.

•Operating systems (Windows).

•Possess knowledge in DBA, Programming in C, C++, DBMS, Oracle, Visual Basic, Tally.

Educational Qualification

B.Sc. Information System Management, 2010 passed out

A. M. Jain College, Chennai


•Have been the only candidate recommended for Promotion among 15 fellow co-ordinates, Andhra Bank.

•Excellence Award in 2014 for the superlative performance, Barath Airtel Ltd.

•Recognized for the upturn in the sales volume for the new product, Shield Health Care Pvt. Ltd.

Extra-Curricular Activities

Excelled in various sports like Cricket, Badminton, Hockey, Javelin Throw during College and School. Have showcased excellent Team player and Leadership skills in these activities.

•Led Cricket Team in College and won the Inter College Championship (2010).

•Winner in Badminton tournaments (2009-2010)

•Zonal Runners-up in Hockey (2002)

Professional Experience

Professional Experience

Working as a Team Leader in Axis Bank. (since Jan 2020 to present).


•Demonstrating/Introducing/selling banking products to the client.

•Develop new relationships with customers to increase business.

•Convincing customer for new product and maintaining relationship with them.

•Responsible for processing/documentations of Loans.

Working as a Sub-Staff in Andhra Bank. (since Dec 2014 to Dec 2019).


•Adhered to the Bank guidelines and verified various financial documents and reports for accuracy and compliance.

•Assisted Loan officers with complex loan applications.

•Educated customers on the variety of loan products and available credit options.

•Examine wide range of documentation to evaluate the candidates' job history, income, and overall creditworthiness.

•Help clients through the process of applying for loans.

Worked with Barath Airtel Ltd. (Sept. 2012 – Nov 2014).


•Efficiently handled Broadband connection and connection related queries of customers.

•Was part of the front-line customer care position supporting the growing customer base.

•Dealt with customer service concerns and complaints and sales by phone and in person in line with company's standards.

•Instrumental in the development of existing customer accounts.

•Mentored juniors on sales and customer service techniques.

Worked with Reliance Layout Pvt. Ltd. (Apr 2011 – Mar 2012).


•Involved in the sales of company products.

•Visits customer sites and produce report with specific recommendations on the next steps to be taken.

•Dealt with customer service concerns and complaints and sales by phone and in person in line with company's standards.

Worked with Shield Health Care Pvt. Ltd. (Jan 2010 – Sept 2012).

Roles/Responsibilities include:

•Showcased strong sales skills with an excellent record of meeting sales target.

•Submitted reports on a daily and monthly basis to the Reporting Manager on a timely manner.

•Worked with the marketing department to promote products to relevant doctors, and discussed clinical usage and its dosage.

•Recognized as one of the top performers by achieving high sales target for a new drug.

Worked with Hinduja Global Solution Pvt. Ltd. (Jun 2010 – Dec 2010).

Roles/Responsibilities include:

•Handled customer’s queries and complaints.

•Assisted customers in a fast pace environment with their billing issues, and other concerns.

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