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Customer Service Administrative Assistant

Germantown, WI
$12.00. Hr.
February 27, 2020

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Karen Nighbor

Office work

Germantown, WI *****



Work Experience


Wrighthouse Memorycare - Mequon, WI

August 2016 to July 2019

Phones, data,entry, wayfinding, filing, CBRF



St. Mary's Hospital - Mequon, WI

September 2000 to June 2016

Description of duties: Greets all visitors, patients, and employees. Assist patients and visitors with directions{way-finding} pagers, Filing records for Dieticians. Connects all incoming calls to patient rooms. Check in packages, deliveries, and flowers. Also put in information into EHR when needed and used Invision program.

Receptionist and Administrative Assistant

FORWARD DENTAL - Menomonee Falls, WI

February 1997 to June 1999

Phones, computer work, filing, customer service


Ernie von Schledorn

1993 to 1997

Description of duties: Greeted all customers and handled the money that came through the department.

Answered all phone calls in a timely manner and kept track of accounting records. Kept track of parts receipts and made sure they were all accounted for. Education

Diploma in General

West Bend High School - West Bend, WI

1976 to 1979



• ADP (3 years)

• EXCEL (10+ years)

• MICROSOFT WORD (10+ years)

• Front Desk

• Reception

• Front Office

• Filing

• Receptionist

• Cash Handling

• Customer Service

• Data Entry

• Microsoft Office

• Dealership Experience

• Accounting

• Office Experience

• Phone Etiquette

• Multi-line Phone Systems

• Microsoft Outlook

• Clerical

• Customer Service Skills

• Microsoft

• Organizational Skills

• Retail Sales

• Clerical Experience

• Cashiering


Sales Skills: Influence & Negotiation — Completed

September 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: share_to_profile/8cc87b4a14264b29bac4c2db19eab13b

Logic & Critical Thinking — Completed

April 2019

Using logic to solve problems.

Full results: b2de642ed6cf1a8f823c152fa1fc10d3eed53dc074545cb7

Conscientiousness — Proficient

October 2019

Tendency to be well-organized, rule-abiding, and hard-working. Full results: f026eb3cb54b731e0e3121b7788bffffeed53dc074545cb7

Reliability — Familiar

November 2019

Tendency to be dependable and come to work.

Full results: abfae047ec7cc8ca530fbc28915789f0eed53dc074545cb7

Receptionist — Completed

December 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: b334774bd39a10808330770b08bb06bbeed53dc074545cb7

Attention to Detail — Completed

October 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: share_to_profile/4e3ee7e36b09401a124831ff72d41cceeed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Computer Skills

Microsoft Word, Excel, Power Point, Windows, Invision, EHR, and ADP

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