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ServiceNow/Business Analyst (remote)

Sigel, PA
February 27, 2020

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Renee S Pontious Submitted in Confidence

**** ***** ** ****://

Sigel, PA 15860 Email:

Home: 814-***-**** Cell: 814-***-**** (preferred contact) OBJECTIVE: A position within a company that will challenge my current abilities and encourage further professional development while allowing me to offer my experience to propel a company in Business Analytics. EDUCATION: Clarion University of Pennsylvania, Graduated: December 2014 Clarion, Pennsylvania

Bachelor of Arts, Computer Science

Bachelor of Arts, Information Systems (Business Management) Pennsylvania State University, Graduated May 2004

DuBois, Pennsylvania

Associate of Science, Electrical Engineering Technology SKILLS: ● Proficient with Office Suite up to Office 365 - 2016: including FrontPage, Project & Visio. C++, C#, Java, Visual Basic,, .Net Framework, SQL Server (up to 2018), SSRS, Monarch, Crystal Reports, YWare, BaaN, Movex, Maximo, API software, Active Directory, DNS, DHCP, SCCM, SA and Mobile Device Management. Experience in Service Now, SAP, and other ERP’s including back end reporting/data mining.

● I am a quick learner and have over 18 years’ experience with computers including programming, maintenance, networking, VOIP systems and custom application development, data mining and database report extraction.

● I have over 12 years’ experience in the administrative field including training, hiring, teaching, managing teams of 10+ employees and benefit handling. I also have over 20 years’ experience working with the public.

● I have over 7 years’ experience in business analytics including reporting, data mining, budgeting, KPI’s, reporting analysis, project planning, project management, stakeholder reporting and analysis. This also includes asset management experience, vendor management, budgeting negotiations, contract management, and compliance management. Experience in SDLC including Agile and Scrum methods.

● I have 8 years’ experience in managing my own direct sales business which has given me valuable experience in marketing, budgeting, scheduling, and sales. I believe in continuing my education and keep up with the latest best practice and ITIL recommendations for asset, service and incident management. EXPERIENCE: Infrastructure Configuration Consultant/Business Analyst, November 2019 to January 2020 PNC Financial, Pittsburgh, Pennsylvania

Pulling monthly and mid-month reports for upper management showing trends in hardware and software purchases, usage, and spend. Working with specific teams to track differences/trends in their spending in order to estimate future needs for forecasting.

Manage SharePoint Site as well as Power BI for reporting input and analysis

Manage Enterprise Approved Applications tracking software life cycle for PNC & enhance SDLC

Manage Hardware and Software assets for PNC Financial during vendor transition process

Automated monthly metric report process saving 40+ hours for analyst ITAM Software Engineer/Business Analyst, June 2019 to November 2019 PNC Financial – Kforce Staffing, Pittsburgh, Pennsylvania

ITAM ERP – Service Now is in an infant stage, building procedures and processes around required internal requirements set forth by auditing team for monthly KPI reporting. Utilized Agile/Scrum methodology

Manage SharePoint Site for Corporate Approved Applications and assist in project to automate

Manage Hardware and Software assets for PNC Financial including tracking and internal auditing.

Moving manual reports to Power BI to ease of access and future compatibility. ITAM Analyst II, June 2017 to June 2019

Thermo Fisher Scientific, Pittsburgh, Pennsylvania

Onboarding of ITAM ERP for Software Asset Management and license tracking for entitlement and allocation. Allows cost control of license contracts for global employees, using agile methodology

Led projects to replace current software with more cost-effective product for cost savings, using agile/scrum methodology as well as SDLC

Created reporting structure for major software licenses in order to better track spending/usage

Project management for onboarding of acquisitions’ assets into our environment and training on ERP

Managed software including auditing, tracking, and licensing for 70,000+ employees globally, including acquisitions to bring their contracts into ours and save on costs were applicable. IT Software Asset Analyst, September 2016 to June 2017 Thermo Fisher Scientific – Kforce Staffing, Pittsburgh, Pennsylvania

Identified compliance issues in licensing and worked with colleagues and company to bring compliant.

Worked with vendors and colleagues to ensure EULA compliance on software within Thermo Fisher.

Managed software including auditing, tracking, and licensing for 55,000+ employees globally.

Onboarding for ITAM SAM module in current ERP to track software assets including procedure creation. Business Analyst, June 2014 to September 2016

Clarion Industries, Clarion Boards, Inc, Shippenville, Pennsylvania

Rewrote current applications, replacing API calls with SQL stored procedures for faster processing.

Update, maintain, and develop custom in house applications for physical inventory, stock movement, specialized customer shipments, etc. as needed using, SQL & API interface with ERP systems.

Update and implement SQL SSRS reports for ERP implementation project using agile methods.

Manage and maintain SQL servers in house including backups, vendor scripts, and recovery protocols. Desktop Specialist, April 2012 to June 2014

Clarion Industries, Clarion Boards, Inc, Shippenville, Pennsylvania

Verizon Account Manager for company including implementing MDM solution and BYOD policy

Managed project to upgrade 150 computers in 3 locations from Windows XP to Windows 7.

Managed software including auditing, tracking, and licensing. Manage Microsoft EA agreement. IT Helpdesk Analyst, October 2007 to April 2012

Clarion Industries, Clarion Boards, Inc, Shippenville, Pennsylvania

Maintaining network access for current employees, trained new employees, and terminating and changing network access as needed, network upgrade and maintenance, WAN & LAN upkeep

Day to day helpdesk responsibilities, resetting passwords, ERP assistance, software and hardware troubleshooting and repair when needed, programming, database management, VoIP helpdesk

Research and implement IT solutions as needed to improve the performance of the IT Department

Verizon Account Manager for company: 75 users & deployed MDM software. Administrative Assistant, May 2007 to September 2007 Manpower / O-I / Rexam, Brookville, Pennsylvania

Track and maintain plant documentation to maintain ISO9000 standards

Program Access Databases as needed to help automate paperwork for tailgate and pre-delivery samples, daily inspection, and human resource tracking

Track and maintain records on plant documentation to ensure ISO9000 standards are met Support Staff, June 2006 to July 2007

Person First Inc, Clarion, Pennsylvania

Assist MR clients in daily living activities

Administer medication and medical care as required per client

Fill out required daily paperwork including Med Logs, ISP’s, and Daily Logs Computer Lab Assistant, August 2005 to May 2006

Clarion University of Pennsylvania, Clarion, Pennsylvania

Assist student users with programming and maintenance problems

Monitor student usage of computers and assist when needed

Troubleshoot any hardware or software problems that may arise (including electronics) Aquatic Coordinator, September 2003 to October 2005 DuBois Area YMCA, DuBois, Pennsylvania

Track daily pool chemicals, oversee summer and winter swim teams, and manage pool area

Teach swimming lessons, lifeguarding, water aerobics, water therapy and private instruction

Schedule and manage all pool employees including lifeguards and instructors Database Developer, May 2003 to September 2004

Penn Elkco Spring Company, St. Marys, Pennsylvania

Plan, develop, and program database to handle production activities from Order Entry to Shipping

Wrote training manual and trained all employees on usage of new system.

Maintenance upkeep, employee training, and programming changes as problems arose. MIS Intern, May 2002 to September 2002

DuBois Regional Medical Center, DuBois, Pennsylvania

Created inventory database in SQL to track all machines at DRMC

Developed web-based front-end to database for easy usage

Performed basic repairs and installation of machines in Heart Center

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