Store Manager Customer Service
Resume:
JESSICA PRICE HERNANDEZ
**** ** ****** ******, ****, OR 97701
********@*****.***
PROFESSIONAL PROFILE
Human Resources professional who promotes a work environment that consistently delivers superior service to internal and external customers. Strengths include employee relations, performance management, benefits administration, organizing, recruitment and staffing, regulatory compliance, and training and development.
PROFESSIONAL EXPERIENCE
Human Resources Generalist 01/08/2013 - 05/17/2019 Lauren Concrete, Round Rock, TX
Cultivated and maintained an approachable relationship with employees and colleagues that fostered trust and integrity.
Processed weekly gross-to-net payroll cycle, including all earnings and deductions. Complied with all federal wage and hour laws and federal, state, and local payroll policies. Processed, maintained, and verified data, records, files, and databases related to department; reported discrepancies to the director; made corrections as needed. Conducted clerical duties, including daily auditing, updating, and maintaining the applicant tracking system (ATS), data entry with accuracy and speed, maintaining confidential and personnel files, typing 50wpm, ordering office supplies, acting as a notary for the public and personnel, engaging in effective communication by telephone, mail, verbally and in writing to employees on all levels. Collected, compiled, and disseminated data; created and distributed reports. Evaluated and updated HR policies to ensure legal compliance and meeting company goals. Administered company benefits programs.
Scheduled and organized company events.
Conducted new hire orientation.
Assisted the Department of Transportation Coordinator to ensure compliance with state regulatory requirements.
Conducted criminal background checks and employment verifications. Store Manager 03/19/2007 - 07/22/2012
Gymboree, Allen, TX
Planned and directed the day-to-day store operations. Selected, trained, developed and retained a diversified team. Resolved customer complaints by investigating issues, answering questions and building rapport. Provided quick, excellent and personable customer service. Adhered to all standard and best practices, maximizing sales and minimizing shrinkage. Developed and optimized employee schedules to meet expected coverage demands and maintain optimal customer service.
Effectively merchandised product to maximize sales and profitability. Maintained a 1% weekly payroll margin by maximizing employee schedules and organizational scheduling guidelines.
Led teams at struggling stores within the district and region to increase sales, organize stock rooms, and boost employee morale.
Assistant Store Manager 06/01/2004 - 09/22/2006
National Book Warehouse, Allen, TX
Recruited, selected, and managed a team of sales-oriented Associates Served as a role model and coach to ensure that all Associates received adequate training emphasizing correct POS procedures, exceptional customer service, and up-selling. Prepared and delivered bank deposits according to Company policy and submitted all accounting records in a timely manner in the absence of the Store Manager. Assisted the Store Manager to achieve sales goals as identified in the business plan and maximize the store’s profitability. Recognized the cause of shrink and worked effectively to control losses and increase profits.
EDUCATION
Bachelor of Science: Business - Human Resource Management Western Governor’s University
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