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Customer Service Manager

Location:
Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Posted:
February 29, 2020

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Resume:

NAVIL A FERNANDEZ

Marina Plaza Building, Mezzanine Floor, Near LLH Hospital, Hamdan Street,

Abu Dhabi, UAE

+971-*********

s adb108@r.postjobfree.com

Gender: Male Date of Birth: 19/12/1991 Nationality: Indian Work Experience: 3 years Visa Status: 6th February To April 5th 2020 WORK EXPERIENCE

LANGUAGE PROFICIENCY

Language Known Speaking Reading Writing

English

Malayalam

Hindi

Tamil

Arabic

From 1

st

August 2017

To

30

th

November 2019

OPERATIONS AND CUSTOMER SERVICE

CP WORLD LLC (SAUDI ARABIA)

Selling services of the fraternity to the importers.

Competing with local market competitors and deriving benefits to the firm.

Built up the strong rapport with client and generate the trust for future retention.

Pre shipment documentation and updating in system (LCL)

Proactive shipment updates to both agent & customers via phone/emails.

Take responsibility for the shipment from its origin until it’s delivered to cnee’s warehouse.

On time and accurate invoicing.

Updating agent on daily and weekly basis regarding the status of consol boxes.

To liaise with customs, port authorities, shipping lines, CFS.

Following up with cnee’s to collect D/O and clear the shipment upon arrival.

FCL handling, getting rates from shipping line/overseas agent and updating the same to customers.

To see all the import containers, go through the customs procedures and thus delivered to the consignee.

Having strong background in handling FCL/LCL cargo from the point of origin till cnee’s end.

Coordinating with customs clearing agent for the timely clearance and delivery of the shipment.

Assisting accounts team in checking SOA and reminding cnee’s / Agent for the payments. From 6

th

April 2016

To

10

th

March 2017

OPERATIONS AND CUSTOMER SERVICE

E2E SUPPLY CHAIN SOLUTIONS KOCHI, KERALA – (2016-2017)

Coordinating with the co loaders regarding the status of the shipments

Assisting cnee’s for the customs clearance process.

Issuing delivery order to cnee’s

Assisting account department

To coordinate with other agents and ensure maximum smooth flow of vessels in port.

Handled and coordinated a team of six to ensure their endeavour’s never come in vain. ORGANIZATIONAL /

MANAGERIAL SKILLS

Sincere and Hard Working

Strong administration and organizational skills.

Utmost commitment and abided by the policies of the firm working with.

Excellent Communication skills, effective and efficient in getting work done.

Proactive attitude and an ability to think laterally providing ideas & solutions. PERSONAL DETAILS

DECLARATION

I hereby assure that the above-mentioned details are true to the best of my knowledge and belief. I am enclosing my resume for your favourable consideration. NAVIL A FERNANDEZ

UAE

SOFTWARE

KNOWLEDGE LEVEL

MS Word 90%

MS Outlook 95%

MS Excel 86%

Windows 90%

EDUCATIONAL

QUALIFICATIONS

Masters, Business Administration in Logistics and Shipping

• Indian Institute of Logistics, Kochi Kerala (Bharathiar University, 2016) Bachelor in Commerce

• University Institute of Technology Kollam, Kerala (University of Kerala, 2014) Higher Secondary Education

• Board of Higher Secondary Public Examinations, Kerala 2010 Secondary Education

• Passed ICSE Examination, Kerala 2008

PERSONAL PROFILE Nationality : Indian

Gender : Male

Date of Birth : 19/12/1991

Father’s Name : Antony Fernandez

Religion : Christian

Marital Status : Single

INTERNSHIP

MAIN PROJECT

Bay Container Terminal, Chennai

Attended 3 months internship in a prominent container terminal in Chennai Sea Horse Group of Company (Bay container Terminal) A Study on the Effectiveness of Technologies in Logistics Sector REFERENCE Mr. Suku Pillai

Operation Manager

CP WORLD LLC (SAUDI ARABIA)

Mobile: +966-*********



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