NORMA J. LAPOINTE
Learning and Development Consultant
SUMMARY AND SKILLS
Proven consulting partner who can create and drive learning strategies that support business initiatives. Collaborate with business leaders to define performance gaps and provide appropriate solutions. Over 20 years of experience consulting with both internal and external clients in many industries.
Areas of expertise
Leadership Development Blended Learning eLearning Development
Team Development Learning Management Systems Diagnostic Assessments
Human Performance Improvement Train-the-Trainer Programs Curriculum Design
Project Management Virtual Learning Metrics & Reporting
Alcami Corp., Wilmington NC
Sr. Talent Development Partner
3/2018 to Present
Consulted on talent development strategy and enhancements to Alcami University leadership programs. Developed new elective courses in communication, delegation and leading change. Facilitated over seventy programs in both classroom and virtual learning experiences supporting seven locations.
Coached individual contributors and team leaders to improve communication and engagement using diagnostic assessments.
Conducted vendor selection and partnered with senior sales leaders on developing in-house SalesGym training and coaching for world-wide sales force.
Partnered with business leaders to develop training and resources to support transition to work cell structure. Developed and delivered team development training sessions using virtual connections.
CONSULTING ROLES Founded MSL & Associates consulting company to design and develop learning solutions with corporate partners and direct clients.
Maher & Maher, Neptune City NJ
Consulting Partner (remote)
2/2017 – 3/2018
Designed and developed software application surveys and on-the-job training materials for Cox Communications and U.S. government agency.
FM Global, Johnston RI/Norwood MA
Design and Development Consultant (remote)
10/2015 – 3/2018
Designed and developed assessments, elearning modules and classroom materials for the Consultant Engineering Program. Consulted with engineers and in-house engineering faculty. Development software included: Articulate Storyline 2, Adobe Captivate 9, SMART Notebook 16.2.
Fresenius Medical Care, Waltham MA
eLearning Instructional Design Consultant (remote)
6/2015 – 9/2015
Designed and developed eLearning modules to support the Clinical Manager training curriculum across all U.S. locations.
CVS Health, Woonsocket RI
eLearning Instructional Design Consultant
5/2014 – 5/2015
Designed and developed medical practices and EMR (electronic medical records) eLearning courses using PowerPoint and Captivate software for Minute Clinic providers throughout the U.S. Responsible for LMS project tracking, course loading and testing.
New England College of Business, Boston MA
Instruction Designer/Course Developer (remote)
7/2014 – 9/2014
Developed graduate course using Captivate software and HTML to deliver through student web-site portal.
Controlled Risk Insurance Company (CRICO), Cambridge MA
Training Project Manager
8/2013 – 1/2014
Created training strategy for Pega system rollout to internal and external insurance underwriting, insurance claims and finance personnel. Used Visio process maps to design role specific workflow training. Designed and developed eLearning program in Articulate Storyline software, and developed classroom training materials. Developed and managed project plan for all training deliverables. Managed selection and implementation of the Articulate online Learning Management System.
Citizens Bank, Norwood MA
Interactive Design Manager (remote)
5/2012 – 7/2013
Designed and developed eLearning course in Captivate software to support commercial lending system automation for loan origination. Collaborated with Sr. Project Business Leaders and Subject Matter Experts through user acceptance testing, training design and implementation. Delivered classroom training to employees in seven U.S. locations.
The Eliassen Group, eClinical Training Solutions, Mansfield MA
Sr. Instructional Designer
2011 – 6 month contract
Designed and developed eLearning programs in Articulate and Captivate software to ensure consistent, accurate, and timely training was delivered to clinical research teams at Bayer, Merck and YM BioSciences. Developed and delivered web-based training and facilitated technical training at client sites.
Framework Performance Consulting, Little Compton RI
Performance Improvement Consulting Partner (remote)
2011 – 2012
Designed innovative and targeted performance improvement solutions for PNC Bank. Developed change management support materials for the PeopleSoft conversion and train-the-trainer materials for the Commercial Lending System upgrade.
LEARNING AND DEVELOPMENT ROLES
Linkage Inc., Burlington MA
Product Development Instructional Designer/Facilitator
2007 – 2011
New York Life Investment Management, Norwood MA
Professional Development Training Specialist
2003 – 2006
Fleet Boston Financial, Providence RI/Medford MA
Sr. Instructional Designer/Facilitator
1995 – 2002
EDUCATION AND CERTIFICATIONS
University of Massachusetts – Amherst, MA
Human Performance Improvement by ATD, DISC Behavioral Style Analysis, Driving Forces, Emotional Intelligence by TTI, Certified Facilitator by DDI, Instructional Design and Assessing Training Needs by Boston University, Measuring the Impact of Training by Richard Chang Assoc.
MS Office Word, PowerPoint, Outlook, Excel, Project, SharePoint, Adobe Captivate 2019, Articulate Storyline 2, Sony Soundforge Studio, Learning Management Systems: SABA, Articulate, Lotus, Ascentis, Smart Notebook16.2, CISCO Webex Board
ATD – Association for Talent Development (previously ASTD)