Renee Lesser

Office Manager/ Administration

Fort Collins, CO 80524

adb0zj@r.postjobfree.com

970-***-****

Authorized to work in the US for any employer

Work Experience

Office Manager

Columbine Health Systems - Windsor, CO

April 2019 to Present

• Full Time Receptionist and Office manager of an Independent Living Community in Windsor, Co

• Resident retention while providing exceptional customer service of all inquiries.

• Scheduling of Medical appointments and coordination of transportation needs.

• Managed 6 receptionists - Hiring, Training, Scheduling and performance reviews.

• Human Resource manager for all employees at facility. Customer Service Associate

Sutherlands interior Design - Fort Collins, CO

2014 to 2019

• Interior design receptionist

• Managed multiple phone lines

• Identifying needs and directed to personnel

• Appt. Scheduling

• Greeting walk in customers

• Managed register checkouts for customers

• Administrative opening and closing duties associated with position Home Health & Hospice Marketing Director

Halcyon Hospice & Palliative Care - Fort

2010 to 2013

Serving the needs of seniors and patients which included, Skilled Nursing, Physical Therapy, Occupational

Therapy, Medical Social Work, Psychological services and Non Skilled services in the comfort of their home.

• Successfully managed Northern & Southern Colorado territory, and consistently achieved and/or exceeded the budgeted referrals

• Marketing program development

• Built and maintained solid relationships with key figures and decision-makers

• Successfully promoted and maintained long term commitments from our referral sources Northern Colorado Marketing Director

CARING HEARTS HOME CARE

2010 to 2012

• Developed new relationships on a weekly basis, continually educating the current referral sources

• Offered creative strategies to bring referrals through our doors

• Initiated meetings with management to explore strategic opportunities for the market

• Development of new business to secure market place.

• Community Education to inform of choices for HHC & Hospice

• Coordination of Vendor Fairs/Trade Shows/Fundraisers/Conferences

• Service mapping for products/services

• Community networking to promote agency and develop relationships for external referrals.

• Development of new business to establish referral trends early on. Northern Colorado Marketing Director

HealthSouth Rehabilitation

1996 to 2010

• Successfully managed Northern Colorado territory, and consistently achieved and/or exceeded the budgeted referrals.

• Marketing program development

• Built and maintained solid relationships with key figures and decision-makers

• Successfully promoted and maintained long term commitments from our referral sources

• Developed new relationships on a weekly basis, continually educating our current referral sources

• Offered creative strategies to bring referrals through our doors

• Initiate meetings with management to explore strategic opportunities for the market Education

Associate in Medical Terminology

Front Range Community College - Fort Collins, CO

Skills

• Ambitious (10+ years)

• closer (10+ years)

• Closing (10+ years)

• integration (10+ years)

• Integrator (Less than 1 year)

• Marketing (10+ years)

• networking (10+ years)

• Organizational skills (10+ years)

• Process development (10+ years)

• Relationship development (10+ years)

• solutions (10+ years)

• Team building (10+ years)

• Territory management (10+ years)

• Sales (10+ years)

• Scheduling (10+ years)

• Excel (10+ years)

• Customer Service (10+ years)

• CSR (10+ years)

• Customer Support (10+ years)

Certifications and Licenses

Driver's License

Present

Assessments

Sales Skills: Influence & Negotiation — Highly Proficient April 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: https://share.indeedassessments.com/share_to_profile/ a0f25fd33d383a22cff7c226fcd89f21eed53dc074545cb7

Organizational Skills — Proficient

March 2019

Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: https://share.indeedassessments.com/ share_to_profile/7eaf53048acf7dd9cf72646283beaebbeed53dc074545cb7 Attention to Detail — Completed

April 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: https://share.indeedassessments.com/share_to_profile/ ebc390e68879361a29926367faf18718eed53dc074545cb7

Sales Skills: Influence & Negotiation — Expert

March 2019

Measures a candidate's ability to effectively use influence and negotiation techniques to engage with and persuade customers.

Full results: https://share.indeedassessments.com/ share_to_profile/99a0f15b793d4606a149ef70a9ed4483eed53dc074545cb7 Customer Focus & Orientation — Familiar

March 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ aef7752364d39dd5cf48d19e47618278eed53dc074545cb7

Scheduling — Highly Proficient

March 2019

Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.

Full results: https://share.indeedassessments.com/share_to_profile/ d7cdf05197ae2fde36b090956507e8b7eed53dc074545cb7

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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