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Manager Service

Location:
Sharjah, Sharjah Emirate, United Arab Emirates
Posted:
February 27, 2020

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Resume:

ABHILASH. V.V

Dubai (UAE)

Mobile: 009**-*********

E-mail: adb0zg@r.postjobfree.com

CAREER OBJECTIVES

A self-driven individual, competent and values the virtue of integrity, who is ready to comply with the industries rules and regulation to towards achieving the zeal goal stated by the company, improving my weak areas to make them my strong points. Ready to raise my knowledge and skills, so as to attain more experience that is relevant to my duties, profession and remain important towards the company’s achievements.

SUMMARY OF QUALIFICATIONS.

8 years’ experience in supervisory level and a total of 12 years’ experience in the Hospitality Industry.

Through knowledge of methods of cleaning rooms, public areas and laundering.

Great knowledge of the proper use and storage of cleaning chemicals.

In depth ability to select, train, evaluate, motivate and discipline as needed.

Great working knowledge of material control to include purchasing requisitions and departmental supplies.

Remarkable ability to lead, guides, direct, develops, and motivate people at all levels.

Excellent interpersonal, customer service, team building and problem solving skills.

In-depth ability to speak, writes, read, and understand English.

Uncommon ability to calmly handle difficult situations.

WORK EXPERIENCE

2019 June to Present: Senior Soft service supervisor

Enova Facility Management (Ferrari world Abu Dhabi)

Abu Dhabi Uae.

Key responsibilities include:

Report to Facilities Manager on work progress and issues on a daily basis

The role will cover Security, Cleaning, Pest Control, Concierge and any other non-technical activities delivered as part of the service offering.

Supervise the daily activities of team. Ensure optimal use of manpower and resources including sub contractors and their staff.

To respond in a prompt and efficient manner to all reactive issues and call centre requests.

Compile daily inspection checklist to monitor standard of work and completion to the schedule

Administration and clerical responsibilities as required by job.

Ensure the provision of a safe and healthy working environment for all personnel.

Ensure the correct and economical use of cleaning agents and their safe storage and that the all day to day maintenance is reported promptly and followed up.

2017 January to December 2018: HK Head Supervisor

Kempinski hotel mall of the emirates

Dubai, Uae.

Key responsibilities include:

Assist the asst. Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers.

In the absence of Assistant Manager Assist with overseeing Housekeeping operations.

Assign tasks to the Housekeeping Supervisor and Room Attendants and show presence on the ‘floors’.

Check the maintenance of the equipment used by the employees and ensure that it is cleaned and stored correctly.

Ensure the correct and economical use of cleaning agents and their safe storage and that the all day to day maintenance is reported promptly and followed up.

Ensure that all vacuuming, polishing, carpet care, general cleaning is done in a professional manner and according to established schedules.

Responsible for implementing trainings of all team members and ensure they understand the purpose of their role and standards required.

2015 January to 2017 January: HK Departmental Trainer

Kempinski hotel mall of the emirates

Dubai, Uae

Key responsibilities include:

●Define the training needs of the department based on guest feedback, observation, associates feedback, LRA & CSS reports.

●Submit attendance and deliver trainings regularly.

●Responsible for new joiners and prepare monthly training plan.

●Help set standards as required.

●Initiate cross training based on talents within the department.

●Evaluate the effectiveness of training through follow up.

2013 January to till 2015 January: Housekeeping supervisor

Kempinski hotel mall of the emirates

Dubai, Uae

Key responsibilities include:

●Direct, guide and delegate the team in ensuring that all guest rooms’ hotel floor corridors are maintained to the highest standard of cleanliness and tidiness for the safety and comfort of all guests at all times.

●Assist in the job training, maintain grooming, conduct standard of performance and ensuring staff acts according to hotel rules and regulations as well as the established policies and procedures.

●Proper room assignments, full accomplishment of rooms, allocation of extra duties to the number of rooms, considering necessary changes for staff section to cope with sudden check in/ out.

●Ensure staff follows room cleaning priorities, utilizing standards correctly and the room status is reported if discrepancy arises.

●Inspect all allocated rooms prioritizing on early check in and VIP, corridors, pantries and emergency stair cases.

●Planning together with the Management for spring cleaning and other special work.

●Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives.

2009 August to 2012 December: Room attendant

Kempinski hotel mall of the emirates

Dubai, Uae

Responsibilities

Responsible for cleaning all guest rooms assigned

Offer all possible assistance to a quality service to guests

Report Lost & Found property to housekeeping office

Does turn down service for all guest’s rooms assigned

Assist on other floors and sections when requested

Flexible to work different shifts & assumes other duties assigned

Maintains all housekeeping equipment’s clean in good working condition

2006 June to 2009 July: Room attendant

Chelsea tower hotel

Dubai, Uae

July 2005 to Feb 2006: Room attendant

Hotel Days inn

Mumbai, India

CERTIFICATES OF ACHIEVEMENTS

Train the trainer certificate march 2015

Clean Middle East Best Supervisor Award 2014

DNA Champion (Nominee) for the month of February 2014

Supervisor of the month September 2013

Supervisor of the month February 2013

Champion service provider (Nominee) for the month of July 2010

Honesty champion for the month of October 2009

CAREER RELATED TRAINING

Kempinski Train the Trainer certified

Lobster ink training program

Leadership skills

Peak Performance

People Business Modules – Basic Fundamentals

Kempinski Leadership Training

Complaint Handling

Effective Communication Skills

Coaching & Mentoring

Problem Solving & Decision Making

Situational Leadership

Time Management

Kempinski DNA

Kempinski k Flair

Opera PMS

Triton/

Staff Appraisals / TTTT Time to talk together

Chemical Handling

Equipment Handling

PERSONAL AND PROFESSIONAL ACHIEVEMENTS

Train all the Housekeeping staff minimum 3 hours per month

Supervisor board meeting all the CEO of Kempinski

Gm’s Roadshow all the General Manager of Kempinski

Projects during low Occupancy and task everyday

Royal members of the Middle East and UAE

Refurbishment projects.

Task Force during the Pre-opening of Marsa Malaz Kempinski Doha.

EDUCATION QUALIFICATIONS

Completed course in FOOD AND BEVERAGE SERVICE AND CATERING TECHNOLOGY from Board of Technical Education Kannur Kerala India Academic 2003

D.C.A Diploma in Computers Application L.B.S Center for Science and Technology

Kannur Kerala India Academic 2002

+2 Intermediate Board of Education Kerala India Academic in 2000

PERSONAL ATTRIBUTES

Resourceful person

Excellent communication & organizational skills

Willing to learn and work under pressure & having team spirit

Responsible & knowing how to priorities my work

Always willing to take up new challenges (Multitask)

Able to work efficiently in a team

DECLARATION

I hereby declare that the above information and particulars to the best of my knowledge and belief.

Abhilash V V



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