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Customer Service Representative

Location:
Montreal, QC, Canada
Posted:
February 27, 2020

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Resume:

GIOVANNA

RANIERI

Customer Service Specialist

WORK EXPERIENCE

Product & Service Consultant

- Executed store mandate to increase customer

satisfaction, reduce churn and improve the overall efficiency of the brick-and-mortar location.

- Implemented after-sales service programs, product maintenance as well as up-sell and cross-sell when the opportunities presented themselves.

- Main functions: Process returns, repairs, over-the- counter exchanges, firmware updates and data transfers from mobile phone directories.

Bell 1999 - 2019

PERSONAL BACKGROUND

I have been employed with Bell Canada for

the last 20 years. Major strengths include

effective customer service interaction and

organizational skills. A dependable and

thorough planner with a close attention to

detail. Proven abilities in providing

customer service satisfaction and

retaining clients. People-oriented with a

pleasant disposition.

ACHIEVEMENTS

Prize Étoile d'Espace Bell

- Prize that was was presented as being

one of the best employees to provide

exceptional customer service.

Employee Recognition Award

- Colleagues selected me as an

exemplary role model for the team.

GET IN TOUCH WITH ME

Mobile: 514-***-****

Email: adb0z6@r.postjobfree.com

LinkedIn: linkedin.com/in/giovanna-

ranieri-987932102/

PREVIOUS EDUCATION

McGill University

Dawson College

- A program of excellence that prepares individuals for the elementary school classroom.

Bachelor of Education - Early Childhood Education - 1981

Social Science Degree - 1978

SKILLS

- Proactivity

- Flexibility

- Adaptability

- Detail Oriented

- Rational

Trilingual in:

- English

- French

-Italian

Customer Service Representative

Maisons Simons Nov 2019 - Present



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