Lisa A. Figueiredo
*** **** ***** **, ******* NJ, 08065 856-***-**** adb0yv@r.postjobfree.com
Summary
I am an experienced Benefits Specialist with over ten years of Health and Welfare experience providing superior customer service in a variety of roles in a deadline-oriented environment. During this time, I have employed various technology systems utilized by leading companies in the benefits industry. My experience in different roles offers a unique perspective in the benefits industry.
Relevant Experience
Trion Group, Benefit s Analyst, Mount Laurel, NJ 06/2017-Present
Provide a high level of client support in response to routine client requests and needs, act as liaison with carriers, and maintain client and carrier information.
Accountable for management of client deliverables and procedures related to benefit plan design changes for implementations, renewals and ongoing administration
Provide day to day client service: Act as liaison for client to research and resolve coverage, claim and administrative problems. Ensure the client data is accurate and current upon each renewal and throughout the policy period.
Run benchmarking reports and compare to clients current benefit offerings. Finalize and maintain client and carrier spreadsheets in accordance with internal requirements and client requests
Train call center representatives in best practices
Maintain and send out client communications for enrollment, new hire and ongoing
Willis Towers Watson, Customer Service Representative, Mount Laurel, NJ 05/2014-June 2017
Respond to customer inquiries in a call center environment using standard scripts and procedures
Enroll employees in health and welfare benefits, log and maintain records in database
Xerox, Customer Service Representative, Cherry Hill, NJ 08/2007- 05/2014
Respond to customer inquiries in a call center environment using standard scripts and procedures
Enroll employees in health and welfare benefits, log and maintain records in database
Broad Street Community News, The Trend, Editor, Voorhees, NJ 10/2005- 01/2007
Administrative Assistant
CTB McGraw Hill 04/2003- 08/2005
Chase Manhattan Mortgage 09/2002- 08/2003
Intercounty Community News, Editor, Brown Mills, NJ 05/2001- 02/2002
Freelance Writing
South Jersey Magazine 2005, 2006, SJ Magazine 2004, 2005, and The Hammonton Gazette 2001, 2002
South Jersey Mom Magazine
Education
BA, Journalism and Mass Communications, Lock Haven University of Pennsylvania, Lock Haven, PA 05/2000