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Customer Service Representative

Location:
Burlington, NJ
Salary:
55,000
Posted:
February 27, 2020

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Resume:

Lisa A. Figueiredo

*** **** ***** **, ******* NJ, 08065 856-***-**** adb0yv@r.postjobfree.com

Summary

I am an experienced Benefits Specialist with over ten years of Health and Welfare experience providing superior customer service in a variety of roles in a deadline-oriented environment. During this time, I have employed various technology systems utilized by leading companies in the benefits industry. My experience in different roles offers a unique perspective in the benefits industry.

Relevant Experience

Trion Group, Benefit s Analyst, Mount Laurel, NJ 06/2017-Present

Provide a high level of client support in response to routine client requests and needs, act as liaison with carriers, and maintain client and carrier information.

Accountable for management of client deliverables and procedures related to benefit plan design changes for implementations, renewals and ongoing administration

Provide day to day client service: Act as liaison for client to research and resolve coverage, claim and administrative problems. Ensure the client data is accurate and current upon each renewal and throughout the policy period.

Run benchmarking reports and compare to clients current benefit offerings. Finalize and maintain client and carrier spreadsheets in accordance with internal requirements and client requests

Train call center representatives in best practices

Maintain and send out client communications for enrollment, new hire and ongoing

Willis Towers Watson, Customer Service Representative, Mount Laurel, NJ 05/2014-June 2017

Respond to customer inquiries in a call center environment using standard scripts and procedures

Enroll employees in health and welfare benefits, log and maintain records in database

Xerox, Customer Service Representative, Cherry Hill, NJ 08/2007- 05/2014

Respond to customer inquiries in a call center environment using standard scripts and procedures

Enroll employees in health and welfare benefits, log and maintain records in database

Broad Street Community News, The Trend, Editor, Voorhees, NJ 10/2005- 01/2007

Administrative Assistant

CTB McGraw Hill 04/2003- 08/2005

Chase Manhattan Mortgage 09/2002- 08/2003

Intercounty Community News, Editor, Brown Mills, NJ 05/2001- 02/2002

Freelance Writing

South Jersey Magazine 2005, 2006, SJ Magazine 2004, 2005, and The Hammonton Gazette 2001, 2002

South Jersey Mom Magazine

Education

BA, Journalism and Mass Communications, Lock Haven University of Pennsylvania, Lock Haven, PA 05/2000



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