Customer Service Nursing

Hana Almakaleh

REDMOND, WA 425-***-****

adb0yq@r.postjobfree.com

Objective:

Experienced, task-oriented medical professional seeks full or part time CNA position. Heavy emphasis in customer satisfaction as well as accomplishing tasks effectively and efficiently.

Professional Experiences:

Store Clerk

Food Vale Market 2000-2002

Oakland, CA

Charged with and trusted to manage revenue and process client bill.

Relied upon for superior customer service, resolving client needs and issues

Executed daily tasks and protocols in an effective and efficient manor

CNA

C.W Healthcare 2006 -2012

Oakland, CA

Trusted to follow unit protocol rules for safety, transporting patients safely, and room upkeep

Deliberate focus on patient care with a personal, loving, and patient approach

Med Tech/Caregiver

Hillcrest Memory and Dementia 2015 - 2017

Antioch, CA

Keen attention to medication management controls and protocols

Extensive focus on patient care, including managing ADL’s, toileting, and sanitation

Comfortable planning activities and games for patients with memory loss

Caregiver

ResCare Health Agency 2017 - 2017

Concord, CA

Home care responsibilities for patient with cognitive possibilities

Maintained comfortable and safe environment for patient: Medication, massage, sleep support

Responsible for room upkeep and maintenance to patient’s satisfaction

Community Volunteer

Alameda Mosque 2004 - 2006

Contributed time and skills in the following activities:

Cooking

Teaching reading and writing to children

Religious Studies

Housekeeping and maintenance

Languages:

Fluent verbal and writing skills in English and Arabic

Education:

Dominican University, CA 2008 – 2011

BA, Nursing

Concord Workshop, CA 2012 – 2013

Customer Service, Computer Technology, Success Strategies

Boston Reed College, CA 2006 – 2007

CMA Certification

Night gale Nursing, CA

CNA Certification 2005 - 2005

Laney College 2001- 2005

AA, Science

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