NAINA LUTHRA

** ******* ****, *******, ** M*J *A* ● Contact info: 647-***-**** ● adb0yi@r.postjobfree.com EDUCATION

Master of Business Administration, Major in Marketing, Minor in Finance, GPA- 3.765, December 2010. University of Massachusetts Boston. Bachelor of Business Administration, Equivalent GPA- 3.6, May 2007. Oxford Brooks University SKILLS

• Tools: Balsamiq, Camtasia, Microsoft Visual Studio, Rally, MS Office, MS Team, MS One Note, MS Visio, MS Project Plan

• Marketing Tools: Salesforce, ServiceNow, CRM Suite, Web Analytics, SEO, SEM, Content Management, Social Media

• Technologies: API, HL7, SQL, CCDA

• Software Development: Agile (Scrum and Safe), Waterfall EXPERIENCE

Sr Business Analyst/Product Owner, Allscripts, January 2015-Present Business Analyst, January 2014-January 2015

• Promoted within a year for exceeding goals and expectations

• Collaborate with Solution Managers to understand new business requirements, regulatory needs or customer enhancement requests

• Translated requirements into product designs and solutions using my proficient knowledge of the product for our global clientele

• Presented initial conceptual design including UI mock-ups to appropriate internal and external stakeholders

• Breaking requirements into epics and user stories and maintained the backlog throughout the project lifecycle

• Collaborate with Scrum teams in an agile manner and participate in daily scrums, grooming and planning meeting

• Mentored junior business analysts and summer interns

• Directly interfaced with customers by responding to support calls escalated by the Service Desk

• Demonstrated new functionality to the business users at the end of sprint cycle to seek feedback on future direction

• Prepared training materials, test scripts, specifications and webex recordings for internal users

• Some of my major work includes

o Integrating Clinical Order Entry into Scheduling Application used by clients such as NIH, CTCA, SGH etc o Integrating Physician Portal into Scheduling Application o Capturing regulatory requirements into registration and clinical application o Implementing Surgical Block Scheduling

Project Manager/Clinical Business Analyst, eClinicalWorks, June 2011-January 2014

• Gathered and analyzed interoperability requirements for integration with different healthcare systems including Cerner, Allscripts etc

• Performed system analysis to assess system capabilities and constraints and providing integration solutions

• Documented functional and technical specifications, project plans and use cases

• Critically analyzed interface issues and testing solutions with clients and third party vendors

• Organized and facilitated internal meetings to produce high quality project deliverables

• Collaborated with vendors to establish hardware architecture, mode of connectivity and HL7 specifications

• Provided user training on interface and new workflows to internal stakeholders

• Successfully implemented Hl7 integration solutions for many hospitals and helped them go live. Some Projects include o Advocate Health Care: More than 500 practices based in Chicago o Baycare Health System: More than 200 practices based in Florida o CHS Rikers Island Prison System: 1300 Provider Prison system based in New York eCommerce/Marketing Research Specialist, Brady Corporation, May 2010- June 2011

• Monitored and analyzed performance of e-marketing initiatives and e-commerce website.

• Handled email campaign setup scheduling, tracking, testing, and deployment.

• Managed social media monitoring tools and designed online survey programs to monitor customer behavior

• Explored competitive pricing based on market segmentation to determine future pricing strategy.

• Managed and implemented website content and backend changes to websites

• Led project on Voice of Customer to understand customer loyalty and satisfaction, Key Performance Indicators

• Worked with Product team to create comprehensible and actionable web-analytics reports Research Intern, Brighton House Associates, September 2009

• Conducted surveys and interviews and performed in depth analyses of primary data.

• Maintained company’s comprehensive database by executing SQL queries and preparing reports

• Participated in client presentations and fund strategy overview and discussion. Research Assistant, MSIS Department, September 2008-May 2010

• Researched and collected data for various project related topics

• Assisted in designing questionnaires and other survey methodologies

• Assisted in preparation of presentations, research study and other documents Finance and Accounts Executive, Keane Limited, December 2007- August 2008

• Managed client’s database of contracts, projects and time sheets on PeopleSoft.

• Performed expense auditing for on-site project consultants.

• Handled invoice generation and payment execution for Keane headquarters in Boston.

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