Kim E. Zadworny

***** ******* ***** ****. *****: 413-***-****

Saint John’s, FL 32259 Email: adb0yc@r.postjobfree.com

Highly skilled leader with excellent skills and experience in retail management, human resources and operations

HUMAN RESOURCES

OPERATIONS

ADMINISTRATION

SALES

●Recruitment, Hiring, Training, Retention

●Engagement, Communication

●Benefits, Payroll

●Contract negotiation

●Performance management

●Continuity planning

●Staffing, Workload Planning, Scheduling, Deadline adherence

●OSHA & Safety Compliance

●Receiving, Return Logistics

●Online Fulfillment

●Cash Office Oversight and Practice

●Sourcing, Ordering, Procurement

●Shrink and inventory management

●Facilities management

●ServSafe Certified

●Organization Skills

●Recordkeeping and compliance

●HIPAA Compliance Officer

●Analyze and implement efficient and profitable processes at all levels

●Design and implement change initiatives

●Budget creation and management

●Proficient in Microsoft Office

●Maintain merchandising and presentation standards

●Set clear expectations and ensure accurate delivery of objectives

●Guest experience and customer service excellence

●Model and teach sales methodology, building the basket, and creating loyalty

ASSISTANT SALES MANAGER Yankee Candle Village Store, June 2018 – Present

Responsible for sales and service in full store, with core responsibility for Food Service, Toys and Collectibles. Create and implement sales plans, set and meet sales and performance goals, supervise and coach staff, and interact with store guests on a daily basis and as a problem solver. Partner with other department heads to design and achieve objectives. Duties also include operations management, cash office management, employee communication, training, engagement.

SUPPORT DEPARTMENT SUPERVISOR/ASSOCIATE MANAGER JCPenney, June 2016 – June 2018

Manage human resources including hiring, training, retention, performance management, and workload planning. Responsible for cash office, procurement, shrink, safety, loyalty programs, gift card sales, on-line fulfillment, sales and incentive programs. Opening and closing, alarm response, facilities maintenance. Coordinate community efforts, outreach programs, and volunteering. Participate in merchandising, sales planning, program marketing.

GUEST EXPERIENCE TEAM LEAD/ASSOCIATE MANAGER/LOD Target, June 2015 – March 2016

Manage retail front end operations including cashiers, guest service, cash office, food court, cart attendance and maintenance. Hiring, development and separation of team members, scheduling, loyalty program, create and effectuate incentive programs. Plan, set and maintain plan-o-grams, presentation, stock. Opening and closing operations, monitoring backroom, presentation, front end, sales floor, asset protection, pricing, warehouse, receiving.

PERSONNEL SPECIALIST/ASSOCIATE MANAGER, BJ’s Wholesale Clubs, November 2014 – May 2015

Oversight of human resources operations and personnel issues including recruitment, hiring, training, and development. Spearheaded employee engagement and morale efforts. Also Associate store manager, keyholder responsible for opening and closing store, sales performance and quality assurance, cash settlement, customer satisfaction and team performance management.

PROGRAM DIRECTOR/SUBSTITUTE TEACHER, Northampton Public Schools, December 2009-November 2014

2009 – 2014 Substitute teacher and support professional - Teaching, classroom management and educational support on an as-needed basis. Long and short term assignments, special focus on behavioral challenges in the school setting.

2011-2013 Program Director, Hands On Learning After School - Created and managed after school enrichment program including instruction, hiring, and training. Managed budget, grants, curriculum, marketing, and program administration.

ATTORNEY AT LAW, Law Office of Kim E. Zadworny December 2004 – July 2009

Counseled individuals in questions of legal need, primarily specializing in family, elder and child protection. Negotiate and settle situations and disputes to avoid court intervention as appropriate, or prepare legal presentation for court litigation.

ELMS COLLEGE Bachelor of Science, Business and Law 2000

WESTERN NEW ENGLAND SCHOOL OF LAW Juris Doctorate 2004

Develop execute policies procedures facility strategic direction employee labor relations union manufacturing training communications engagement recruitment staffing compliance benefits administration solve problems advise staff issues timely goals partner initiative compensation succession performance organizational change effectiveness FMLA HR analytics data accuracy legal regulatory EEO Affirmative Action Audits involvement non-union proactive maintain contracts grievance arbitration negotiation labor investigate, resolve recruit select retain hiring payroll site aptitude experience presentation conflict management

QUALIFICATION SUMMARY

QUALIFICATION SUMMARY

WORK HISTORY

CAREER EXPERIENCE

EDUCATION

EDUCATION

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