Philadelphia, PA *****
SUMMARY OF QUALIFICATIONS
Self-Motivated, Initiative, High Level of Energy
Highly Effective in Promotion a Positive and Productive Environment
Good Eye for Detail; Well Organized, Skilled in Setting Priorities
Conscientious and Thorough with Detail
Resourceful and Self-Confident ;Can Get the Job Done, and Do It Well
Strong Interpersonal and Communication Skills
Remain Calm and Work Well Under Demanding Conditions
Accuracy and Attention to Details
Demonstrated efficient organizational skills as a Unit Secretary and reception desk information correspondence on the following units Surgery, Oncology, Labor and Delivery, General Medicine, Cardiology and ICU floors.
Experienced in medical record management, both filing, assembling medical records per hospital regulations, and maintaining security through HIPA.
Superb knowledge of medical record department; including inpatient/outpatient processing/analysis, birth registry, and physician’s incomplete area.
Demonstrated excellent communication skill via phone and with healthcare staff by receiving and giving pertinent information during change of shift change.
Performed preliminary patient unit/bed assignment via verifying patient demographic information
Complied with hospital infection control requirements with incoming patient admits point 4
Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment
Answered incoming calls and responded to patient inquiries daily; triaged calls; accurately maintained all patient records including personal & medical information.
Prioritized and delegated tasks, provided motivation and direction to create a positive work environment and ensured accurate, on-time completion.
Performed responsibilities of registering patients by following the protocols of the organization
Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner; developed strong patient relations by providing the highest level of patient care.
Hahnemann University Hospital, Philadelphia, PA 1988 to 2019
Unit Secretary (10/1998 to 08/2019)
Medical Records Clerk/Analyzer (09/1988 to 10/1998)
Applied Science Behavioral Degree, Community College of Philadelphia, Philadelphia, PA
High School Diploma, Hallahan High School for Girls Philadelphia, PA