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Manager Program

Location:
Boise, ID
Salary:
100k-130k
Posted:
February 27, 2020

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Resume:

RUSSELL CASE

SENIOR IT PROJECT MANAGER

SUMMARY:

Results driven senior level project manager with an extensive experience in technology projects, consulting & business development.

Seasoned approach of overseeing simple to multiple highly- complex technology projects across multiple departments and across multiple business units.

Various project methodologies used across multiple technologies including SDLC, AGILE, & SCRUM with dependencies on project type and scope.

Projects spanned across industries including: Healthcare, Telecommunications, Transit, Insurance, Manufacturing, Public & Private environments.

Shared services projects span across desktops to enterprise to cloud based systems.

Expertly led project efforts across multiple enterprise support models for maintenance, change control and governance of document maintenance technologies.

Managed relationships and developed partnerships between multiple business units, vendors, consultants, leveraging emerging technology trends.

Managed audit teams for compliance with State and Federal government regulations, Sarbanes-Oxley (SOX) and the Health Insurance Portability and Accountability Act of 1996 (HIPPA).

Successfully Managed 300+ technology-based projects during career utilizing multiple technicaldisciplines and methodologies such as SDLC, AGILE, SCRUM to name a few. Methodologies were dependent on project type and scope. Projects spanned across Healthcare, Telecommunications, Transit, Insurance, Banking, Manufacturing, End User environments and Government Agencies.

AREAS OF EXPERTISE:

Portfolio Project Management

Baseline budget and schedule Processes

Enterprise Shared Services

Program Management

Created PMO & PMO Processes

IT Managed Services

Cross Functional Teams

Training Systems

Legacy System Integration

Created Mentorship Programs

iPaaS platform

Strategic Planning

Infrastructure/IT operations practices

Change Control Management

Multiple Highly Matrixed Technological Teams

Software development practices

Predictive and adaptive project management methodologies

Manage and Track Business Cases

Big Data / Data Migration

Vendor and contract management practices

NFC/Bluetooth Technology

Mobile App & Website Development

Business Process Improvement

Audit / Compliance Support

Predictive Maintenance

Continuous Improvement

Development of Enterprise Support Models

Cognitive Intelligence

CRM Deployments

Document Management Shared Services

Cloud Based Systems

Multiple COTS implementation projects lifecycle including requirements gathering, prototyping, configuration, conversions, interfaces, testing, user acceptance testing, training

EDUCATION:

Associates of Science in Business Management, College of the Canyons

CERTIFICATIONS/TRAINING:

Document Expertise across the Enterprise

Document Management and Document Services for the Enterprise

Building Managed Document Service Maturity Models&Business Risk Management Shared Services

Customer Service Management: DeliveringSatisfaction and Profit

Lean Manufacturing – Doing More and More with Less, Best Practices for effective operations, production, plant and service management

Critical Thinking for IT and Technical Professionals

Customer Service excellence for IT and Technical Professionals

PMBOK / Project Management Institute - PMP

SELECTED ACCOMPLISHMENTS:

Crypto Currency/Fintech Project:

VOIP, Infrastructure, Project: Managed voice and call center technology projects inclusive of switch and VoIP technology, NICE recording, predictive dialer, IVR, IEX, and data reporting. Migrated 15,000 call center agents to new centralized platform, increasing productivity 10%. Implemented new, outbound Welcoming Calling initiative; orchestrating tasks of multiple technology teams which resulted in an 18% increase in balances in the first3 months. Consolidated 29 legacy DNP dialers to 12 Avaya predictive dialers, enabling greater flexibility and information access. Developed ongoing enterprise support model for strategic governance, planning and maintenance for future managed print projects. Functional and technical requirements for transitioning all divisions to a managed enterprise wide document solution. Led transition to new system.

Infrastructure Project: Replacement of server and storage installations, environment upgrades and datacenter migrations. Program manager for co-location infrastructure projects and activities. Program Manager for Call Center network projects, vendor relationship and pipeline activities.

Integration Management, Client Services Project: Program Manager for Regional Fare Collection Systems, cash collection / retail ticketing, fare collection equipment, fare media, integration of legacy systems with current technologies, data migration, knitting together regional systems of varying technologies. Managed SLA's and KPI's under contract. Estimated annual billings monitored, tracked and reconciled – $100,000,000. annually.

CRM (Salesforce.com) Project: Developed integration module with defined API’s into legacy business applications throughout County government locations. Managed 3 Project Teams. The web-based CRM implementation combined their county clerk’s administrative functions with their Public Information Systems.Salesforce.com Functional Programs were integrated for the counties IT Consolidated Services. SDLC &Agile methodologies were the basis for the entire project which encompassed 18 separate phases. Utilized Microsoft Project and MS Project Server for managing phased segments of project.

Technology Knowledge and Capabilities: range from adoption of document management shared services,

enterprise shared services, desktop print systems, network print systems, large format print systems, VOIP,

telecommunications, camera security systems, network, wireless end-point security systems, project management in

fare collection systems, website and e-Commerce development, mobile app development, infrastructure, software

application development, quality assurance, Cognitive Intelligence, Predictive maintenance. ServiceNow, NetSuite,

eDiscovery, CRM, ERP, SAP, Great Plains, Dynamics, ADP Integration, Concur Integration, Varian results

Applications, Hadoop & Big Data, Cloud based and SAAS projects, project planning, development and delivery,

enterprise level internet and data infrastructure alignment, mobile app & website development.

City of Boise - Boise, ID (contract)

9/2019 – 2/2020

SrProject Manager

Responsibilities:

Managed three projects:

Implemented and delivered Questica Budget Software for Phase I to automate a manual budgeting system currently in place today. FY21 Budget build go live of 2/1/20 will be utilizing the newly implemented Questica System.

Initial scoping of Procure-2-Pay System

Prepare RFP for Payment System to replace current Quadrant System for the City Clerk’s Office

RADNet – Los Angeles, CA (contract)

10/2017 – 10/2018

Sr IT Project Manager

Responsibilities:

Implemented and delivered an In-depth Microsoft Dynamics Great Plains system for the healthcare industry.

Integrated to Concur, ADP, Verian, Imagine, Tangoe/Asentinel and HarborFlex. Dynamics GP Reportwriter&BI360

Cubic – San Diego, CA (contract)

11/2016 – 9/2017

Sr. Program Manager

Responsibilities:

Adapted Artificial Intelligence and Blockchain technologies into current payment processing structures for innovative companies.

Focused markets on Fintech

Consulted to Crypto / Digital currency companies and payment processing functionality in the Blockchain space.

Consulted to SMB businesses requiring adding Bitcoinas a payment type to their existing POS and Websites eCommercesystems.

Metrolink – Los Angeles, CA (W2)

11/2013 – 12/2016

Director – Fare Collections Systems

Fare Collection Systems, cash collection / retail ticketing, fare collection equipment, fare media, integration of legacy systems with current technologies, data migration, knitting together regional systems of varying technologies

Initial integration efforts into fare collection systems consisting of: self-service-platform based kiosks, retail network, multi-agency systems integration, automatic passenger counter integration, optical reading system, and a future addition of a retail network

Implementation of mobile ticketing system wide for Southern California Regional Railroad "Metrolink" and initial efforts into integrating fare collection systems across five counties. Managing projects for fare collection and tolling systems including governance of projects, business case preparation, financial and project analysis and risk assessment.

Direct TV, El Segundo, CA (Contract)

12/2012-11/2013

Project Management Consultant - Special Projects- Paperless Billing 2012 - 2013

Managed planning process for Simplified Bill with 9 new bill versions integrating into 15 outside applications for 30 million customers encompassing customer engagement life cycle.. Weekly communication at C-Level to ensure customer feedback.

LACMTA – Los Angeles, CA (Contract)

12/2011-11/2012

Program Director - TAP Systems

Provided program management assistance and technical support for the TAP® Program designing a new RFP based on the current status of service, lessons learned and shaping a new direction for support of one of the nation’s largest regional-based fare structures and smart-card systems in operation today in the United States

ACS, Inc. – Los Angeles, CA (w2)

2/2009-12/2011

Program Director LACMTA Regional TAP Service Center

Developed TransiTrack, multi billing platform and regional reconciliation for TAP patrons utilizing Los Angeles Counties Bus and Light Rail System for 24 municipal agencies.

Implemented TransiTrack and established Regional TAP Service Center for regional reconciliation, TAP card distribution and call center efforts.

Redefined Business Process for Enterprise CRM implementation, administration and BPI, Business Process Improvement.

Web Development for Online Passes Ordering and Billing.

Responsible for all phases of technical consulting business operation.

Developed and executed technical project plans for simultaneous client efforts.

Strategic business planning, implementation and business management experience.

X1 Technologies, Inc.- Pasadena, CA (Contract)

12/2008-1/2009

Sr. Technical Project Manager - Startup

Development efforts related to an implementation of a custom Enterprises Search application for a leading healthcare insurance company.

Include project /program governance within the global software development teams,

Nexus IS, Valencia, Ca (Contract) – (Nexus Purchased Case Consulting Group)

12/2004-12/2008

Managing Principal, PMO, VOIP, Infrastructure, Managed Services

Created PMO with six deployment teams and orchestrated management support within a consultant model, in improving business process and ensuring optimum performance.

Primary responsibilities include: project /program governance, business case preparation, project scoring and prioritization, resource planning, budgeting and variance reporting, roadmap development, project intake management, schedule forecasting.

Enterprise level integrations of (SFDC) Salesforce.com combined with Cisco Technologies Unified Communications, AVVID Cisco Call Manager, Cisco Unity, Cisco Meeting Place, Extensive Infrastructure LAN / WAN networking, Security, Microsoft exchange servers, active directory, network administration, NEC Phone Systems, Internet, Web Based Services and all third party supported products and systems.

Managed 3 Project Teams, 22 months in duration, replacement of legacy network and analog phone system. The web-based CRM implementation combined their county clerk’s administrative functions with their Public Information Systems. Salesforce.com Functional Programs were integrated for the counties IT Consolidated Services.

Case Consulting Group, Valencia, CA

11/1989-11/2004

Principal OwnerProject Management Services Outsource Company

Directed Outsourced Project Management and Consulting teams for Salesforce.com (SDFC) / CRM, ERP, SAP, and eCommerce client-based projects.

Project governance, business case preparation, project scoring and prioritization.

Focused on integrating Finance, Manufacturing, Engineering, Supply Chain, Human Resources, and Operations systems.

Replaced legacy systems with newer technologies. Redefined Customer Business Processes for Enterprise Salesforce.com implementation, administration and BPI, Business Process Improvement.

Intelogic Trace, Inc. – (w2) (Spinoff of Datapoint Service Division)

12/1985-10/1989

Operations Manager

Primary responsibility for the development of the Western Region Field Support and Service Contract Sales for Third Party Products such as IBM System 34 / 36 / 38, AS 400, Wang and Quantel systems.

Created support and sales offerings and maintenance programs for customer supported programs for enterprise level accounts.

Supported daily operation needs of western regional field service group.

Datapoint Corp. – (w2)

5/1983-12/1985

Operations/Service Manager

Primary responsibility for the management of 21 field service technicians on Datapoint manufactured systems.

Supported daily operation needs of western regional field service group.

U.S. Army – (w2)

8/1977-5/1983

Attack Helicopter COBRA Technical Inspector

Primary responsibility for signing off and approving of all repairs completed by technical repair teams.

Flew with maintenance officers to test completed repairs.

Honorable Discharge



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