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Customer Service Office

Location:
Egypt
Posted:
February 27, 2020

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Resume:

Tamer Sayed Kamel

Address: ** ******** ******** –Hadayek October

Contact Number: 010********

Email: adb0r3@r.postjobfree.com

OBJECTIVE:

Seeking an opportunity to demonstrate my proven capacities to play key role in a challenging position to meet and promote my current interpersonal skills, analytical capabilities, and technical knowledge with a professional and well-reputed organization that contribute to achieve its goals and objectives.

EDCATIONAL QUALIFICATION:-

January,2018

MSC, Master of Business Administration

Helwan University, Faculty of commerce (English Section)

May,2017

professional Post Graduate Diploma in Total Quality Management .

AUC - American University in Cairo

February,2014

MBA, Master of Business Administration, In Global Business Management.

ESLSCA Business School

April, 2011,

Graduate Diploma in Global Business Administration.

ESLSCA Business School

May, 2003.

B.A in Hebrew&English linguistics and literature.

Cairo University, Faculty of Arts,English and Hebrew section.

Personal Details;

Date of birth; 8/4/1981

Nationality; Egyptian

Military service; completed

Marital status; single

WORK EXPERIENCE:-

AUC American University in Cairo August,2012 – 2017 .

Front Desk Officer,Office of the Registrar

Duties & Responsibilities;

Serves as primary point of contact for Office of the Registrar by greeting and providing assistance and referrals to students and prospective students, faculty, staff, administrators and other visitors who communicate with the office in person or by phone, mail, or email

Manages the registrar’s office email inbox and assist other office staff by insuring timely response to office communications

Works with admissions and other enrollment offices to develop coordinated plans to streamline student records

Performs registration, student record updates and other data maintenance and reporting processes in Banner Self-Service

Acts as backup for production of AUC transcripts upon students’ request

Maintains an efficient and smooth collaboration with the Student Service Center (SSC) to create an efficient flow of work with the Office of the Registrar

Filters daily requests received from the SSC, online requests received by students and alumni and requests placed by staff.

OrbitShowtime Network (OSN), Media free zone, 6th October City.

Quality Assurance,Customer Service & Sales supervisor :- January, 2008- July,2011.

Duties & Responsibilities;

Supervises and coordinates activities of workers engaged in Marketing and customer service activities.

Plans, prepares, and devises work schedules,Observes and evaluates workers' performance.

Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service,Mentor and support new employees, Use the job tools (telephone and computer) effectively.

Meeting service level in handling all transactions measured through productivity reports.

Communicates with other departments and management to resolve problems and expedite work.

Interprets and communicates work procedures and company policies to staff.Helps workers in resolving problems and completing work.

Resolves complaints and answers questions of customers regarding services and procedures.Reviews and checks work of subordinates such as reports, records, and applications for accuracy and content, and corrects errors.

Assure professional and accurate communication with internal customers,Apply and maintain agreed upon quality standards.

Deal directly with customers either by electronically or face to face, respond promptly to customer inquiries, handle and resolve customer complaints.

Obtain and evaluate all relevant information to handle inquiries and complaints, perform customer verifications, process orders, forms, applications and requests.

Contribute in maximizing the company‘s profits by generating a new sale leads from existed customers.

Create PowerPoint presentations and spreadsheets contain business updates and troubleshooters to assist effectively my collegues while they are supporting the customers on rush calls.

Follow the Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times, update any requests made by the customers into the system to complete the task.

Self motivation to increase knowledge and skills by in-house trainings and seminars, Have complete knowledge of services rendered, and complete line of products, taking responsibility to stay update and ask for assistance to acquire latest developments.

November, 2005-, 2007.

Vodafone, Maadi, Cairo

Support Vodafone customers to solve any problem related to line of mobile.

Promo Vodafone’s customer to upgrade their subscribed line to maximize the capacity of download and upload‘s speed.

Professional Training:-

May 05-03 July Basic Business Acquisition Cairo Egypt sponsored by Future Generation Foundation (FGF).

Devolved Language and Computer Skills .

Acquired Basic Business Skills including Marketing sales,banking Sales, banking Accounting business correspondence

Customer Service Excellence, future generation foundation, June 2007.

Advanced Microsoft office 2007,

March,2014

"Project Leadership Mastery" by Dale Carnegie Training

February,2014

"the creativity and innovation workshop " by Wellness Coach

SKILLS:-

Marketing,Quality Assurance and Customer service experience essential, preferably in a handling

Customer and technical support Role for a minimum of 8 Years.

Customer focused and React quickly to changes in a dynamic environment.

Good planning and organizational skills and Ability to work to strict deadlines.

Excellent communication in English language verbal and writing skills.

Wide knowledge in customized systems and Knowledge of all Microsoft applications.

Proactive and good problem Solving and Team player with empathy for the customers and others.

Strong verbal communication skills,Demonstrates a positive, enthusiastic, friendly attitude, Ability to work on a 24 hours shift basis that will include night hours, Proficiency in using MS Office application

Able to work in a highly dynamic work environment. excellent people skills: telephone skills, listening and speaking skills

technical skills for the Customer Service and sales supervisor position position include:

typing/keyboard (usually over 40 wpm)

basic computer and Internet knowledge,knowledge of relevant software applications (AVAYA, MINSAT,SIEBEL,Bannar Application)

numeric oral and written language applications,administrative procedures and information processing

customer relationship principles and practices,problem solving skills Technical and Functional Expertise, Understanding the Business, Achieving Results, Serving the Customer

Leadership and Personal Effectiveness, Teamwork, Interpersonal and Communication Skills



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