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Manager Customer Service

Location:
Rawdat Al Khail, Qatar
Salary:
5000
Posted:
February 27, 2020

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Resume:

PROFILE:

I Am a hardworking, motivated and

enthusiastic Administrative Assistant

with a proven track-record in business

administration and project

management.

I always strive to achieve the highest

standard possible, at anu given task

and in any situation. I am accustomed

to working in a challenge and fast –

paced environment, particularly when

dealing with multiple project and

priorities at the same time.

CONTACT

PHONE:

33830835

EMAIL:

adb0pd@r.postjobfree.com

HOBBIES:

Volunteer Work/Community

Involvement - Doha Film

Festival

Learning Advance

Physiotherapy

Watching Movies

Cooking

VIVIAN L. CUACHON

Document Controller / Site Secretary

EDUCATION

UNIVERSITY OF SAN AGUSTIN, ILOILO CITY PHILIPPINES BACHELOR OF SCIENCE IN COMMERCE

Major in BUSINESS ADMINISTRATION

June 1985 - March 1989

Scholarship Program - KAWILIHAN Dance Group Member Colegio del Sagrado Corazon de Jesus

June 1981 – March 1985

WORK EXPERIENCE

Urbacon Trading & Contracting L.L.C

Operation & Administration Assistant Reliver

Contracts, Estimation Department

Sept. 2018

Provide administrative and support services to office staffs. Answer phone calls and customer questions in a professional manner. Sort and distribute mails Prepare work to be estimated by gathering proposals, invoice, specifications, and related documents. To submit for approval to the estimation manager. Responsible for handling all documents to be archived.

RADIANT Engineering Enterprises (UCC SISTER COMPANY) Site Document Controller

MEP (Mechanical, Electrical & Plumbing)

Sept. 2017

PALMERA Agricultural Business (UCC SISTER COMPANY) Central Document Controller

Swimming Pool & Landscaping Works

May 2014

Duties and Responsibilities:

Assist in preparing reports, analysis, letters and communications as requested by the division chief/department manager Arrange and control office supplies for the division/department such as stationery, equipment, and accessories,

Responsible for running a technical library, accessing dozens of records daily Overhauled the entire document management system to improve working practices.

Responsible for handling all documents to be archived. Ensured that all archived documents were stored in compliance with the relevant health and safety regulations.

Consistently meet deadlines, ability to use tact and diplomacy in communicating and safeguarding confidential, matters High proficiency in Microsoft Office, Word, Excel and PowerPoint. Relationships, People Skills, Interpersonal Savvy, Problem Solving, and Multi-tasking.

Provide administrative and secretarial support services to the division/department, coordinating and making meeting arrangements, travel arrangements, and correspondences. Produced written reports on a quarterly basis for the document control manager. A good working knowledge of all levels of helpdesk support. excellent telephone manner and customer service skills.

Able to diplomatically manage customer's expectation, experience of setting up and maintaining hardware and software systems, ability to work shifts and weekends - occasional overtime / overnight. Prepare, Material & Shop Drawing log and update status, maintain electronic registers for Letters, MOM, Memos, WIR, NCRs, RFIs, DCR’s, Reports & Upload all drawings and necessary documents for distribution.

PALMERA AGRICULTURAL BUSINESS – SISTER COMPANY OF UCC Projects Handled:

• Sheraton Doha Renovation – 65 Million

• Qatar University (El Jaish Sports Club)

• Mall of Qatar

• Al Rayyan VIP Villa (3 Residential Villa’s)

RADIANT ENGINEERING ENTERPRISES –SISTER COMPANY OF UCC Projects Handled:

• Al khor Farm Villa Project

• Syrian American Hospital

• Muraikh Compound 165 Villas & Club House - 42 Million

• Al Qubaisi Villa’s (VIP Villa’s)

• Panorama Tower and Townhouses (41 Story’s & 5 Floor Townhouses)

PALMERA Agricultural Business

Asst. of Deputy General Manager & Business

Nov 2014–2015

Organize and maintain the division chief/department manager calendar, and ensure that all meetings, interviews, duty trips are accurately planned /scheduled and advise the division chief/department manager on of their daily program. Prepare Necessary Document for Visa Processing outside the Country. Search for landscape Exhibition around the World for registration & exhibits.

Collect all documents for Business Development General Manager signatures like : Tender approval /RFQ request, LPO’s, Manpower Daily Report, Contracts, Payment Certificate, Commercial offer / Quotation’s Follow up meetings for presentation for the clients Gathered full details for company exhibits presentations Communicate & coordinate with different companies Planning & scheduling meetings & appointments. Arrange meeting with my Business Development General Manager for introduction of company. assist budget plan for BDGM. Prepare all necessary materials for presentation of BDGM, Make client call for appointment meeting with my DGM / BDM through Networking with current and prospective clients, developing personal relationships, so as to maintain and develop business development strategies of the company, improve client experience and ultimately achieve the desired impact on return on investment.

Researching organizations and individuals online (especially on social media) to identify new leads and potential new markets via email or phone to establish rapport and set up meetings.

Preparing PowerPoint presentations and sales displays, contacting clients to inform them about developments in the company’s products developing quotes and proposals.

ALI BIN ALI Group - Contracting / Property Management Division HR / ADMINISTRATION / EXECUTIVE SECRETARY

May 2009 - 2014

Reporting to General Manager, Project Managers, and Site Manager, monitors and organize schedules and appointment.

Prepares correspondences based on brief notes and emails. Screens Telephone calls and handle then personally if possible and give information based on Knowledge at hand. Makes Airline booking, Visa’s and Hotel Booking, Maintaining hard copy and electronic system. Maintain quality control / satisfaction records. Liaising with suppliers to check the progressive of existing orders. Responsible in checking the status of 24 Company Vehicles and Rental a car – accident reports Estimara’s validity, insurance for each vehicle, Teyseer Card refueling, etc.

Make an order for office Stationeries, uniforms, warehouse requirements, vehicles, office furniture etc. Make visa interview schedule in the embassy. Facilitate their needs & administrative office routine. Facilitate Business Visa & Renewal of Visa’s for subcontractors from other countries. process exit permit, updates passport, and arrange all passport by arrival dates. preparing leave request, joining report & expense claim of employees, Preparing LPO’s, Quotation’s, Letters, Invoices, Memo’s and Job Completion Report.

ITALIAN EUROPEAN GROUP

Marble Factory

SALES EXECUTIVE /EXECUTIVE SECRETARY

April 2008 – Jan. 2009

DOHA TOUCH SCREEN MONITOR - DTM

EXECUTIVE SECRETARY / HR & ADMI SECRETARY

April 25, 2007 – April 2008

DOHA TOUCH SCREEN MONITOR - DTM

CASTER COORDINATOR FILM WORKS INTERNATIONAL

(Sister Company of DTM)

April 25, 2007 – April 2008

ADVANCE CONTACT SOLUTION ACS

IN BOUND SUPPORT CALL CENTER

Customer Service Representative

Manila, Philippines

June 2014 – May 2015

PERSONAL TRAITS:

• Highly motivated and eager to learn new things.

• Strong motivational and leadership skills.

• Ability to produce best result in pressure situation.

• Ability to work as individual as well as in group. PERSONAL INFORMATION

Civil Status: Legally Separated

Qatar Driver License: Expiry Date 2021

Citizenship: Filipino

Sex: Female

Religion: Roman Catholic

Visa Status Family Visit Visa

SKILLS

• Communication (written and verbal), Prioritization and problem-solving.

• Organization and planning, Research and analysis.

• Attention to detail, Customer service, Phone Etiquette.

• Fully skilled with categorizing, filing and retrieving documents in modern resource centres.

• Familiar with the common software and retrieval programmed used today.

• Able to take an orderly approach to keeping both physical and electronic documents, including the processes needed to discard obsolete records appropriately



Contact this candidate