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Front Office Manager

Alexandria, Alexandria Governorate, Egypt
February 27, 2020

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Doaa Mohamed Mahmoud Ahmed

Tourism & Hotels

( Tourism Studies )

Mob:- +2-010********

+2 01144439063Mob:-

Home:- 03-3556060


Personal Data

Date of birth 20-8-1982.

Marital status Single.

14 Ebrahim elkadryst. Gamal Abdelnaser branch of

Mohamed Naguibst., Beside Elnour Mosque. 17th floor Address


Graduation B.Sc. In tourism and hotels (Tourist studies department). University Higher institute of tourism and hotels of King Marriot. Grade Very Good.

Year of graduate 2003.

Languages & Computer Skills

Arabic Native.

English Written (Excellent), Spoken (Excellent).

German Written (Fair), Spoken (Fair).

Computer Basics Very Good (Windows – Internet Skills – MS Office). Training

One month training in Egypt Air.


Three months training in Beach Tours.

Incoming tourism reservation for hotels and resorts.

Limousine Services.

Housekeeping skills.

Front office skills.

Leadership development.


Training division certificate from higher institute of tourism and hotels of King Marriot. That I had

successfully completed, basic passenger fares,

ticketing course and automation (Saper net platform) with grade (Very Good).

Training division certificate from Egypt Air in

ticketing with grade (Excellent).

Egyptian chamber for commerce at Alexandria, that I had successfully completed the course for 3 months in ICDL course (Office Package 2000) with grade (Excellent).

Training division certificate from Helnan Palestine Hotel for housekeeping training with grade (Excellent).

Training division certificate from Helnan Palestine Hotel for front desk skill with grade (Excellent).

Training division certificate from Helnan Palestine Hotel for Leadership development with grade (Excellent).

Employee of the month certificate from Etab Alexandria hotel Front office Associate

Dealing with customers.

Mastering reports, filling skills and product awareness.

Financial and credit policies awareness.

Handle cash, credit card, direct billing payment and vouchers.

Assist in preparing forecasts.

Contingency plans awareness

Reservation Administrator

Responsible for processing room reservation by fax, phone & mail

Accepting & keeping records of advanced deposits on reservation

Cooperate with the group of sales managers and help in walk-in basis reservations.

Checking for the guarantees of credit cards.

Processing and filling paperwork correctly.

Handling customer concern properly.

Executing strong customer service abilities.

Responsible for all other duties assigned.

Input rooming lists.

Verify group rates.

Send out rooming lists.

File future group booking.

Skill Gain

Feeling of responsibility towards the work.

Ability to present all information and all answers as possible to satisfy the client's needs.

Excellent customer service skills.

Ability to accomplish works successfully by co – operation with in team work.

Ability to work under pressure.

Communicate effectively with leaders &customers.

Strong written and oral communication skills.

Possess advanced time management organizational and problem solving skills.

Ability to work with less supervision with multitasking skills.

Demonstrated time management abilities.


Assistant front office manager in 4 Stars hotel “Etabe Alexandria Cornish” from 2016 till 2019.

Shift Leader in 5 Stars Hotel “Helnan Palestine” Opera 5 from 2010 till 2016.

Receptionist in 4 Stars restaurant & hotel “San Giovanni” for 4years.

Receptionist in 4 Stars hotel “Lagoon Resort & Spa” for 1 year.

Receptionist in 4 Stars Hotel “Paradise Inn Le Metro Pole” Fidelio system 6.20(20) Hz for 2years& 2 months. Hotels

Incoming tourism reservation for hotels & resorts “Pearl Travel” for 2 years.

Incoming tourism reservation for hotels, resorts, ticketing

& limousine services “Tahra Travel” for 9 months.

Incoming tourism reservation for hotels & resorts “Beach Tours” for 5 months.

In-door sells “Faronia Travel” for Time Share for 7 months.



Operation manager & sales manager in Egypt time

company for events management in 2019 - till now.

Secretary in TRUST engineering company for 1 year & 3 months.


Objectives: -

I would like to work within a team work to benefit from them everything. I would like to know such as mainly the experience, Knowledge & some important information's that provide me in my work & my life at all

Seeking a challenging position at reputable company where my academic background, experience and interpersonal skills are well developed and utilized. So., it's a great honor to join your organization staff & hope to obtain your exceptions.


Owner Company

(Egypt Time for event management )

Sharaf Yasser : . Mr

General Manager

(Ex.Helnan Palestine Hotel

General Manager Etabe Hotel )

Yasser Sorour : . Mr

Rooms Division Manager

( Helnan Palestine Hotel )

Mr.: Ahmed Ali

Front Office Manager

( Helnan Palestine Hotel )

Mr.: Karim Ahmed Ali

General Manager.

( San Giovanni Restaurant & Hotel )

Mr.: Khamis Moussa

Mr.: Mahmoud Elbendary The Owner.( Pearl Travel )

Front Office Manager.

(Paradise Inn Le Metro pole )

Mr.: Mohamed Rashad

Front Office Manager

( Helnan Palestine Hotel )

Mr.: AlaaAnis

General Manager

( Helnan Palestine Hotel )

Mr.: Mohamed Fathy

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