MONIA ARBI

I have gained a very good experience that can be utilized to approve customer

satisfaction. Desire a challenging position to provide top of class service. A motivated, knowledgeable, experienced, and expert in luxury brands and high street fashion. Knowledge in stores management and administrative work, maintaining stores standards, merchandising, monitoring, driving sales, raising weekly and monthly reports to line manager and ability to lead a team. PERSONAL INFORMATION

Address : Doha- Qatar

Visa :family visa

Phone

: +974-********

Email :adb0mt@r.postjobfree.com

Nationality

Birth Date

Tunisian

: 15/06/1998

EDUCATION

• High school graduated in literature

• University 2nd year E-commerce (University of Tunisia)(Undergraduate) SUMMARY OF QUALIFICATION

• Excellent Knowledge in luxury brands, products and administration works

• Demonstrated excellence in communication skills (verbal and written) for negotiating, presenting, resolving complex clients' issues and responding effectively to sensitive inquires and complaints.

• High Intelligence, independence, enthusiasm, and the ability to get along well with clients and colleagues.

• Ability to lead a team, maintain and grow key relationships.-Strong interpersonal influencing skills.

• Ensuring the highest level of customer service and satisfaction.

• Ability to ensure ongoing improvements of customer service standards PROFESIONAL EXPERIENCE

2020 Traineeship Tunisia

• Mac : Tunisia ; Communication and making deals for outdoor sales with companies and VIP customers..

• Joelle : trainee make-up artist,communication with customers

• Violette : trainee make-up artist

• MAKE-UP FOR EVER: sales make-up and Analyzing sales figure

2019-2020 Mihoub Perfume

Sales Supervisor Tunisia

• Increase sales and ensure store efficiency.-Motivating the staff reporting to me.

• Following up all showroom needs and checking on daily stocks and sales.-Builds morale and team work,

• Following up customers and potential buyers.

• Communication and making deals for outdoor sales with companies and VIP customers.

• Maintaining awareness of market trends and monitoring local competitors.

2018-2019 Fatales Perfume

Sales Supervisor Tunisia

• Maximizing sales and profits.

• Maintaining company standards throughout the stores.-Ensuring the highest level of Customer service and satisfaction.

• Manage and address shrinkage and stock loss.

• Maintaining awareness of market trends and monitoring local competitors.

• Following up all showroom needs and checking on daily stocks and sales.-Builds morale and team work,

• Following up customers and potential buyers.

• Communication and making deals for outdoor sales with companies and VIP customers.. 2017-2018 MIRACEL Perfume

Sales Tunisia.

• Maintaining awareness of market trends and monitoring local competitors.

• Analyzing sales figure.

• Increase sales and ensure store efficiency.-Motivating the staff reporting to me.

• Communication and making deals for outdoor sales with companies and VIP customers 2016-2017 zara

Sales Tunisia.

• Organize the work group.

• Maintaining awareness of market trends and monitoring local competitors.

• Assign jobs to subordinates.

• Delegate projects to subordinates.

• Communication and making deals for outdoor sales with companies and customer Certificates

• Professional Make up Artist Course at 2019 for 1 year in TUNISIA.

• Leadership and team building (Perfumery FATALES) company training for 4 days.

• Professional make up artist course at 2019 for 1 month in TUNISIA

• Professional make up artist course at 2019 for 5 days in PARIS METAMORPHOSE: Tunisia best make-up artist

MAKE-UP FOREVER/ Tunisia best makeup artist

ADACE: / Tunisia best makeup artist and hair styles INFA: gold master Make-up: best make-up artist Tunisia AWARDS

• Best sales achievements in all Tunisia luxury brands.

• Best make-up artist in Tunisia

• Best customer service ranked at ministry shopper visit. LANGUAGES

Arabic English and French

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